The room bed spread had stains on it, chower with mold and dirty, microway did no work, in 4days and after varios claims was not fixed or replaced, electronics in the room were really out dated.no complementary brekfast as promised on web site.
I definitly wom be back, and will not recoment it to any one.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Cookeville - Tennessee Tech. I am very sorry to hear about the multiple issues you experienced during your stay. I sincerely apologize for the condition of your room not meeting your expectations as well as the issues you had with the amenities. We are looking into everything you mentioned to ensure it does not happen again. Thank you for choosing Red Roof. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
3.0分
其他
It was okay for the 1 night stay. Toilet kept running all night and the people above us made a lot of noise.
4.0分
家庭亲子
Cheaper than other same properties in the area.
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酒店回复: Dear Evan, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Cookeville - Tennessee Tech. I am delighted to read that our pricing was more attractive than other nearby options. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thanks again and we would love to see you next time, should your travels bring you back to our area.Sincerely, VeroniqueRed Roof Management RediResponse Specialist
The people were very pleasant checked me I'm very quickly I got my room and it was already warm inside no bugs inside very lovely I've been there before. Had breakfast one morning and something fell. Not sure what to do about it I don't like causing drama. I really love this location and hope that just because I had a slip and fall that they won't ban me from the property just because they had to make an eye stand report because they are lovely people and they are almost only place in town that actually serves breakfast lol. But the breakfast is what made me fall because I was giving a big tray when I didn't even want to carry a tray I just wanted to carry my plates and cups so the tray obscured my view I'll lay blame on no one but circumstance which is I couldn't see because the big ass stray she demanded I use use I told her several times I could handle it I've carried two trees and a drink before but she was trying to be nice which fell through and became a negative I love them anyway best place to rent if you want a very very clean beautiful view an excellent maid service and staff service all together. Oh except she didn't even offer to make it accident report which I thought was odd I kept asking should I sign something since I fell but anyway this day before was nice until I have lots of injuries falling off the step coming out the entryway exit way of the office good luck be careful watch your step LOL don't carry a tray that's been offered to you and just be blessed.
5.0分
其他
Nice and clean. Property is nice and quiet.
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酒店回复: Dear Brianna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cookeville - Tennessee Tech. It's wonderful to hear you found our property nice and clean, and that you appreciated the quiet atmosphere, resulting in your 10/10 score. We strive to maintain a peaceful and comfortable environment for all our guests, and your feedback is truly appreciated.We can't wait to see you back at Red Roof soon, where we can continue to offer you a nice and clean stay.Sincerely, Sharma Red Roof Management RediResponse Specialist
4.0分
其他
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Tired property
Room was dirty. Floor had not been swept and there was hair in the shower. Evidence of water leaks in the bathroom. New linoleum flooring creaked.
3.0分
商务出差
Ya get what you paid for
Lower level on backside of hotel .. normal you get what you pay for sort of place
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酒店回复: Thank you for taking a moment to leave a review, Bonnie. The staff and I at the Red Roof Inn Cookeville - Tennessee Tech were disappointed to see your 6/10 score following your stay. You stated that you get what you paid for. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist
除了楼上住客半夜还在地板上咚咚直响，我们住得很开心，其他一切都很棒。
非常喜欢这里的员工！！！
No a pleasant experience..
The room bed spread had stains on it, chower with mold and dirty, microway did no work, in 4days and after varios claims was not fixed or replaced, electronics in the room were really out dated.no complementary brekfast as promised on web site.
I definitly wom be back, and will not recoment it to any one.
It was okay for the 1 night stay. Toilet kept running all night and the people above us made a lot of noise.
Cheaper than other same properties in the area.
Sign outside says continental breakfast sign inside says stop serving breakfast just coffee
Will recommend to others just watch your step.
The people were very pleasant checked me I'm very quickly I got my room and it was already warm inside no bugs inside very lovely I've been there before. Had breakfast one morning and something fell. Not sure what to do about it I don't like causing drama. I really love this location and hope that just because I had a slip and fall that they won't ban me from the property just because they had to make an eye stand report because they are lovely people and they are almost only place in town that actually serves breakfast lol. But the breakfast is what made me fall because I was giving a big tray when I didn't even want to carry a tray I just wanted to carry my plates and cups so the tray obscured my view I'll lay blame on no one but circumstance which is I couldn't see because the big ass stray she demanded I use use I told her several times I could handle it I've carried two trees and a drink before but she was trying to be nice which fell through and became a negative I love them anyway best place to rent if you want a very very clean beautiful view an excellent maid service and staff service all together. Oh except she didn't even offer to make it accident report which I thought was odd I kept asking should I sign something since I fell but anyway this day before was nice until I have lots of injuries falling off the step coming out the entryway exit way of the office good luck be careful watch your step LOL don't carry a tray that's been offered to you and just be blessed.
Nice and clean. Property is nice and quiet.
Tired property
Room was dirty. Floor had not been swept and there was hair in the shower. Evidence of water leaks in the bathroom. New linoleum flooring creaked.
Ya get what you paid for
Lower level on backside of hotel .. normal you get what you pay for sort of place