酒店回复: Dear Kelly,Thank you for your rating and for staying with us. We’re glad your experience was satisfactory and appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Ramada by Wyndham Rome/Verona
3.0分
其他
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The rooms seemed to be recently re-done and were nice, but the lobby and hallways were older and had a smell. Thankfully the room didn't. I did not feel that it was super clean either. Front desk person was super friendly.
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酒店回复: Dear Amy,Thank you for sharing your experience. We are pleased to know you liked the updated rooms and appreciated the friendly service from our front desk team. We regret the inconvenience caused by the odor and cleanliness concerns, which will be addressed with our housekeeping and maintenance teams. Your feedback helps us improve, and we hope to welcome you back for a fresher and more comfortable stay.Sincerely, Hotel Manager
2.0分
家庭亲子
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Room was dirty, cobwebs all over the room and crumbs in the corners of walls. The bathroom ceiling vent had so much dust on it, it looks like it’s never been cleaned. The metal base bed squeaks horribly if you make any movement. They say they have breakfast but that is a lie! Stay somewhere else
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酒店回复: Dear Eric,We appreciate you sharing your detailed feedback. We regret the inconvenience caused by the room condition, cleanliness issues, and breakfast availability. Your comments have been noted and shared with our housekeeping and management teams for immediate review and corrective action. Maintaining high standards of cleanliness and transparency is important to us, and your feedback will help us improve the guest experience moving forward.Sincerely, Hotel Manager
1.0分
情侣出游
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The hotel itself does not match the pictures of the room. It is very rundown. The bathroom shower had hairballs on the shower wall upon check-in. The "lobby" smells like mildew. The stairs to our room (no elevator I am aware of) smells like mildew.
We tried to book a different hotel at an additional cost, but everything in the area was booked. The officer in the parking lot told us "well, we don't get too many calls here, you should be alright". Should have realized the $100/night was a hint.
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酒店回复: Dear Stephen,We regret the inconvenience caused during your stay. Your comments regarding cleanliness, property condition, and overall atmosphere have been shared with our housekeeping and management teams for immediate review. We are also addressing odor concerns and maintenance needs to enhance guest comfort. Your feedback is valuable in helping us focus on key improvements, and we are taking steps to ensure a better experience for future stays.Sincerely, Hotel Manager
3.0分
其他
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I would not stay here ever again. If I wasn’t so tired and had any other choice I would have left right when I shut the motel door. That’s when I noticed the safety door lock was broken and one of the hinges. The tub faucet leaked all night long. (I never used the tub, like that on arrival). The room was supposed to be non-smoking and it wreaked if smoke.
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酒店回复: Dear Guest,We regret the inconvenience caused and have noted your concerns regarding room maintenance, the door lock, and smoke odor. These issues will be reviewed closely with our housekeeping and maintenance teams to ensure corrective action is taken. We appreciate your feedback, as it helps us improve the comfort and safety of future guest stays.Sincerely, Hotel Manager
2.0分
其他
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Bathroom wasnt very clean, water knobs on the tub were loose and water seemed to be pouring into the bottom of the liner of the tub so it was like stepping on a big water balloon while trying to shower and not fall. The guest next to my room were up until 430am partying all night. The beds were hard as a rock. This definitely wasnt a very good experience. I wont be staying here again.
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酒店回复: Dear Guest,We’re sorry to hear that your stay left you feeling disappointed and unsafe. Cleanliness and guest comfort are priorities for us, and your feedback has been shared with our team for immediate review. We regret that we did not meet your expectations and appreciate you taking the time to share your experience.
2.0分
商务出差
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Very disappointed in this place, very funky, alot of dirt and stuff on the floor and bathroom dirty, felt very unsafe and worried about my car. The reviews are true, would not recommend this place.
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酒店回复: Dear Laura,We’re sorry to hear that your stay left you feeling disappointed and unsafe. Cleanliness and guest comfort are top priorities, and your feedback has been shared with our team for immediate review. We regret that we did not meet your expectations and appreciate you taking the time to share your experience.
3.0分
家庭亲子
There was a live roach in the shower. The walls are so thin that you could hear conversations next door. The TV didn’t work.
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酒店回复: Dear Melissa,We regret the inconvenience caused during your stay. Our property undergoes regular pest control, and your concern has been reported for immediate inspection. The issues with noise and television have also been shared with our maintenance team for correction. We appreciate your comments, which help us identify areas for improvement and ensure a cleaner, quieter, and more comfortable experience for our future guests.Sincerely, Hotel Manager
1.0分
其他
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Shower soaps wer broken off the wall
Floor was slimy and slippery
Toilet seat wasn’t screwed into the toilet
Dead moths behind the toilet
Bed frame cheap and noisy
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酒店回复: Dear Matt,We value your observations and have shared them with our maintenance and housekeeping teams for prompt attention. Ensuring guest comfort, safety, and cleanliness is very important to us, and your comments help us identify areas that need immediate improvement. We are committed to enhancing the overall quality of our rooms to provide a more pleasant and worry-free stay for future guests.Sincerely, Hotel Manager
3.0分
其他
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The room was clean and comfortable. The staff was not friendly or happy at all. There were police out front and out back of the hotel handling seperate situations. Nice hot water. Bed a bit hard but great pillows. Noisy metal beds sounded like those cheap metal bunkbeds whenever you move.
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酒店回复: Dear Ashleigh,Thank you for sharing your detailed feedback. We are glad to hear that you found the room clean and comfortable, enjoyed the hot water, and appreciated the quality of the pillows. Your comments about staff friendliness, noise levels, and the condition of the beds are important and will be reviewed carefully with our team. We also take note of your observation regarding the activity outside the hotel. Your perspective helps us identify where improvements are needed, and we value your input.Sincerely, Hotel Manager
美好的
The rooms seemed to be recently re-done and were nice, but the lobby and hallways were older and had a smell. Thankfully the room didn't. I did not feel that it was super clean either. Front desk person was super friendly.
Room was dirty, cobwebs all over the room and crumbs in the corners of walls. The bathroom ceiling vent had so much dust on it, it looks like it’s never been cleaned. The metal base bed squeaks horribly if you make any movement. They say they have breakfast but that is a lie! Stay somewhere else
The hotel itself does not match the pictures of the room. It is very rundown. The bathroom shower had hairballs on the shower wall upon check-in. The "lobby" smells like mildew. The stairs to our room (no elevator I am aware of) smells like mildew.
We tried to book a different hotel at an additional cost, but everything in the area was booked. The officer in the parking lot told us "well, we don't get too many calls here, you should be alright". Should have realized the $100/night was a hint.
I would not stay here ever again. If I wasn’t so tired and had any other choice I would have left right when I shut the motel door. That’s when I noticed the safety door lock was broken and one of the hinges. The tub faucet leaked all night long. (I never used the tub, like that on arrival). The room was supposed to be non-smoking and it wreaked if smoke.
Bathroom wasnt very clean, water knobs on the tub were loose and water seemed to be pouring into the bottom of the liner of the tub so it was like stepping on a big water balloon while trying to shower and not fall. The guest next to my room were up until 430am partying all night. The beds were hard as a rock. This definitely wasnt a very good experience. I wont be staying here again.
Very disappointed in this place, very funky, alot of dirt and stuff on the floor and bathroom dirty, felt very unsafe and worried about my car. The reviews are true, would not recommend this place.
There was a live roach in the shower. The walls are so thin that you could hear conversations next door. The TV didn’t work.
Shower soaps wer broken off the wall
Floor was slimy and slippery
Toilet seat wasn’t screwed into the toilet
Dead moths behind the toilet
Bed frame cheap and noisy
The room was clean and comfortable. The staff was not friendly or happy at all. There were police out front and out back of the hotel handling seperate situations. Nice hot water. Bed a bit hard but great pillows. Noisy metal beds sounded like those cheap metal bunkbeds whenever you move.