酒店回复: Dear NORA,Thank you for your wonderful feedback! We're thrilled to hear that you felt welcomed by our professional team and enjoyed the cleanliness of your room. We're also glad that the breakfast, though light, was a nice addition to your stay. Providing everything you need for a comfortable visit is our top priority. We truly appreciate your kind words and hope to welcome you back soon for another great experience!Sincerely, Hotel Manager
2.0分
其他
原文
翻译提供方：Google
发现床单上有污渍。毛巾上也有痕迹
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酒店回复: Dear Benjamin,Thank you for sharing your experience, and we sincerely apologize for the issues you encountered with the cleanliness of the sheets and towels. This is certainly not the standard we strive for, and we will address this matter with our housekeeping team to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
很干净
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酒店回复: Dear Victor,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager
2.0分
其他
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Filthy carpet, cockroaches crawling out ofThe burned out microwave and on the vanity area.
Towels and bed covers with dirt spots on them.
Office access only by push button by desk attendant. . Front door bolted shut by heavy 2” inch chain
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酒店回复: Dear Guest,We are glad you stayed with us and appreciate the chance to understand your experience clearly. We regret the inconvenience caused and have noted your concerns regarding the carpet, room condition, towels, and overall maintenance. These points will be reviewed with the appropriate teams to ensure stronger cleanliness and safety standards moving forward. Your comments are valuable and help guide improvements. We hope to welcome you again for a smoother and more comfortable stay.Sincerely, Hotel Manager
5.0分
商务出差
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GREAT staff. I had three snafus, two on my end, one at the hotel. They fixed all three quick and easily, with kindness and flexibility.
Convenient location, clean, comfortable beds. A real nice stay for a few nights, will be back!
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酒店回复: Dear Terra,Thank you for your wonderful feedback. We are thrilled to hear that our staff’s kindness, flexibility, and quick assistance made your stay enjoyable. It is great to know you appreciated the convenient location, cleanliness, and comfortable beds. Our team strives to provide a smooth and welcoming experience for every guest. We are delighted you plan to return and look forward to hosting you again for another pleasant stay.Sincerely, Hotel Manager
3.0分
其他
The TV did not work. I booked a room with a hot tub but received a room without a hot tub.
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酒店回复: Dear Nariman,We are glad you chose to stay with us and appreciate the opportunity to understand your visit better. We regret the inconvenience caused and have noted your concerns regarding the television and the room not matching your original booking. These points will be reviewed with the appropriate teams to ensure better accuracy and comfort. Your feedback is important, and we look forward to welcoming you again for a smoother stay.Sincerely, Hotel Manager
1.0分
其他
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After signing a no smoking in the room agreement, we went to the first room offered which smelled like a bar. Back to the office and went to another room that also smelled of smoke, just not as recently smoked in. In general the room we were in is run down. There were burns in the carpet, the calking around the tub was falling apart, the bathroom door wouldn’t open all the way and was falling apart. AND, they had ash trays in the “no smoking” room!
We stayed at
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酒店回复: Dear Wendy,We regret the inconvenience caused and have noted your concerns regarding room condition and lingering smoke odor. Our housekeeping and maintenance teams will be addressing the issues with carpet, bathroom fixtures, and calking to ensure better upkeep. We are also reviewing the placement of ashtrays in non-smoking rooms. Your feedback is valuable and helps us enhance the comfort and quality of future stays.Sincerely, Hotel Manager
2.0分
情侣出游
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unfortunately i had to report 2 issue about the bed covers and broken ironing board. i forgot to mention that when i push the a/c heater unit off the keeps blowing the air. it works good when i hit a/c it just doesn't shut off properly. had to unplug it.
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酒店回复: Dear Bruce,Thank you for sharing your feedback. We are glad that the air conditioning worked well, and we appreciate you letting us know about the bed covers, ironing board, and unit switch issue. Our maintenance and housekeeping teams have been informed to ensure these concerns are resolved promptly. Your feedback helps us maintain the quality our guests expect. We look forward to providing you with a smoother experience during your next stay.Sincerely, Hotel Manager
1.0分
其他
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My bed topper had blood stains on it, and it looked like they were trying to get it out with bleach. Because there was bleach stains around the blood stains. When I pulled off the bed topper, the next bedsheet looked like it had pee stains. We called to have tie them changed but no one never showed up to change them. The toilet kept clogging every time you flushed using tissue. The shower water would not drain. The train is loud when it goes by. The bedsheet did not smell good. The towels were rough, yellow and stunk. There is MORE!!! It was a horrible stay.
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酒店回复: Dear Sherelle,We appreciate your detailed feedback and regret the experience you encountered during your stay. Your comments regarding room cleanliness, linens, plumbing, and overall maintenance have been shared with the appropriate departments for immediate review and correction. We are taking this seriously to ensure every guest enjoys a clean, comfortable, and well-maintained environment in future stays.Sincerely, Hotel Manager
2.0分
朋友出游
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First room was dirty so I asked to be moved, and got into a cleaner room. Towels, sheets, and blankets were stained, carpet had stains, crusty spots and toilet was stained. The first room was worse with broken lighting, and neither room had a working phone.
It’s a cute place, but needs some money and love. The hostess at the front desk was amazing and very accommodating, switching our room immediately. The location is also great.
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酒店回复: Dear DONNA,We appreciate your detailed feedback. We are pleased to hear that our front desk hostess provided excellent service and that you enjoyed our great location. We regret the inconvenience caused by the room conditions and have shared your comments with our housekeeping and maintenance teams for immediate attention. We are committed to enhancing our guest experience and ensuring all rooms reflect our quality standards.Sincerely, Hotel Manager
性价比很高的酒店
欢迎非常热情和专业
房间很干净，有你需要的一切
早餐比较清淡，但是免费，这点不错
发现床单上有污渍。毛巾上也有痕迹
很干净
Filthy carpet, cockroaches crawling out ofThe burned out microwave and on the vanity area.
Towels and bed covers with dirt spots on them.
Office access only by push button by desk attendant. . Front door bolted shut by heavy 2” inch chain
GREAT staff. I had three snafus, two on my end, one at the hotel. They fixed all three quick and easily, with kindness and flexibility.
Convenient location, clean, comfortable beds. A real nice stay for a few nights, will be back!
The TV did not work. I booked a room with a hot tub but received a room without a hot tub.
After signing a no smoking in the room agreement, we went to the first room offered which smelled like a bar. Back to the office and went to another room that also smelled of smoke, just not as recently smoked in. In general the room we were in is run down. There were burns in the carpet, the calking around the tub was falling apart, the bathroom door wouldn’t open all the way and was falling apart. AND, they had ash trays in the “no smoking” room!
We stayed at
unfortunately i had to report 2 issue about the bed covers and broken ironing board. i forgot to mention that when i push the a/c heater unit off the keeps blowing the air. it works good when i hit a/c it just doesn't shut off properly. had to unplug it.
My bed topper had blood stains on it, and it looked like they were trying to get it out with bleach. Because there was bleach stains around the blood stains. When I pulled off the bed topper, the next bedsheet looked like it had pee stains. We called to have tie them changed but no one never showed up to change them. The toilet kept clogging every time you flushed using tissue. The shower water would not drain. The train is loud when it goes by. The bedsheet did not smell good. The towels were rough, yellow and stunk. There is MORE!!! It was a horrible stay.
First room was dirty so I asked to be moved, and got into a cleaner room. Towels, sheets, and blankets were stained, carpet had stains, crusty spots and toilet was stained. The first room was worse with broken lighting, and neither room had a working phone.
It’s a cute place, but needs some money and love. The hostess at the front desk was amazing and very accommodating, switching our room immediately. The location is also great.