酒店回复: Dear Gaetan,Thank you for your feedback regarding your recent stay. We sincerely apologize for your experience at check-in and for any confusion surrounding the additional fees, especially after you had already paid in advance. We understand how frustrating this can be and regret that it impacted your impression of our hotel.We strive to provide a warm and welcoming atmosphere for all our guests, and it’s disappointing to hear that we did not meet this standard during your visit. Your feedback is invaluable, and we will address these concerns with our team to improve our service and communication. We appreciate you bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Management Team
4.0分
其他
原文
翻译提供方：Google
改善午餐，只要多一点就会有很大的不同，但在其他方面非常物有所值。
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酒店回复: Hello Yvon, Nous vous remercions d'avoir partag votre avis sur le djeuner. Nous prenons en compte vos commentaires pour continuer á amliorer nos services. Nous sommes ravis que vous ayez apprci le rapport qualit/prix de votre sjour.
3.0分
家庭亲子
原文
翻译提供方：Google
没有必要的清洁
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酒店回复: Hello Philippe, We strive to maintain high cleanliness standards at all times. Your feedback is valuable for us to continue improving our services. Thank you for bringing this to our attention.
5.0分
商务出差
I didn’t like the noisy people in the room across from me. Other than that, everything was fine.
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酒店回复: Dear Steven,Thank you for your feedback. We are glad to know that overall your stay was fine and that most aspects met your expectations. Your note about the noise is appreciated, and we will keep it in mind as we continue working to provide a more peaceful environment for our guests. We look forward to welcoming you back. Sincerely, Hotel Manager
2.0分
家庭亲子
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I had to kill some roaches in my room. That definitely left a bad taste. AC in room needs to be upgraded. Somebody’s vehicle broke down so they were in the back trying to fix in the middle of the night. Banging noise.
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酒店回复: Dear Janet,We are very sorry to hear about your experience. The presence of roaches and the noise disturbance you described are unacceptable, and the issue with the AC is also concerning. Your feedback is being taken seriously as we work to address these problems and improve the guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
其他
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horrible room
We ended up not staying - the room smelled - the cheap peel and stick floor was cracked and peeling up - there was toothpaste spit on the bathroom faucet (we hadn't used it yet) the upholstery on the desk chair was ripped and peeling - we didn't dare try the bed
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酒店回复: Dear Bethany,We are truly sorry to hear about the condition of the room you encountered. What you described is unacceptable and far from the standards we aim to provide. Your feedback has been noted and will be addressed with our housekeeping and maintenance teams immediately to ensure a better experience for future guests. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
其他
I was disappointed that the rate didn’t reflect the condition of the property. Staff were pleasant and accommodating and that helped.
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酒店回复: Dear Guest,We apologise for the disappointment you experienced regarding the property’s condition. While we’re glad the staff was able to assist, we understand the importance of a well-maintained environment. Your feedback is valuable, and we will address the property’s condition to ensure a better experience for future guests. Thank you for sharing your thoughts. We hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
其他
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Would not be my first choice
Even though the room is renovated- the A/C is extremely loud- the bathroom sink is way too low. Bed frame squeaks when you sit in the bed. Hairdryer worthless. Over priced for quality. Barely acceptable accommodations.
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酒店回复: Dear Debra,Thank you for your feedback. We apologise for the issues you experienced with the A/C, bathroom sink, bed frame, and hairdryer. This is certainly not the level of comfort we aim to provide. We will address these concerns with our team to improve the guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
一切都很好。
房间很干净，但是泳池不干净，也没准备好，早餐还不错。
接待处不是很热情，尽管所有费用都是提前支付的，但他们还是要额外收费。
这是我们最后一次入住这家酒店！
改善午餐，只要多一点就会有很大的不同，但在其他方面非常物有所值。
没有必要的清洁
I didn’t like the noisy people in the room across from me. Other than that, everything was fine.
I had to kill some roaches in my room. That definitely left a bad taste. AC in room needs to be upgraded. Somebody’s vehicle broke down so they were in the back trying to fix in the middle of the night. Banging noise.
horrible room
We ended up not staying - the room smelled - the cheap peel and stick floor was cracked and peeling up - there was toothpaste spit on the bathroom faucet (we hadn't used it yet) the upholstery on the desk chair was ripped and peeling - we didn't dare try the bed
I was disappointed that the rate didn’t reflect the condition of the property. Staff were pleasant and accommodating and that helped.
Would not be my first choice
Even though the room is renovated- the A/C is extremely loud- the bathroom sink is way too low. Bed frame squeaks when you sit in the bed. Hairdryer worthless. Over priced for quality. Barely acceptable accommodations.