酒店回复: Dear Lisa, Thank you very much for your review and feedback.We are in the process of changing out our mattress and pillows throughout the hotel. If you decide to stay with us again, kindly reach out to the hotel after your reservation and we can strive to give you the appropriate room to meet your needs.Yours Sincerely, Guest Services
酒店回复: Dear Linea,Thank you for your review.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Your valuable feedback will be shared with the respective departments. Thank you again for taking the time to do a review.Sincerely,
4.0分
情侣出游
原文
翻译提供方：Google
酒店/房间很不错，但是晚上酒店轮班工人来来往往，晚上噪音很大。
工作人员很棒
4.0分
商务出差
原文
翻译提供方：Google
安静又干净。餐厅菜品种类丰富。浴室里有台电视，可惜坏了。
酒店回复: 感谢您的评价。我们期待您的再次光临。此致，敬礼！
4.0分
情侣出游
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This is a nice hotel, I'd stayed here before, though a while ago. It's well-kept and nicely appointed. I don't mind paying a bit more for a clean and quiet place to stay and that is the case here. If I have one small negative it would be that there is no coffee maker in the room, I don't mind going down to the lobby in the morning but I think paying nearly $10.00 for two coffees is a bit excessive. The room rate is already a bit higher so I'd expect this to be a perk that's included.
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酒店回复: Thank you for your review. We do have coffee makers in all our rooms. We will work on the communication within our team for our guests. we look forward to welcome you again.
4.0分
其他
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Everything was good, altho proper training in the restaurant staff would help, lack of experience made the service slow and non existent..quality of breakfast food was not good..please spend a few extra dollars on better product, real potatoes and real sausages would make the breakfast much better, a little goes a long way..
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酒店回复: Thank you for your review and feedback. We will share it with our restaurant team.
5.0分
其他
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Can’t wait to stay there again.
We stayed in the rail car as the start of our Rockies vacation. The room did not disappoint at all. Staff was very friendly, restaurant was great and rooms were amazing. Well worth the cost and then some highly recommend the extra cost to stay in the rail car rooms it is an experience you won’t be dissatisfied with.
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酒店回复: Thank you for your review. We are glad to hear that you had a great experience in our Rail Car Suites. We look forward to welcoming you again. Yours Sincerely,
4.0分
情侣出游
Staff definitely not trained in excellent customer service. Room was clean and quiet. No complaints
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酒店回复: Thank you for your review. We apologize for not meeting your expectations. We will work more on training with our team.We look forward to welcoming you again. Yours Sincerely,
在这里住得很愉快。因为我们只住一晚，就选择了放弃客房清洁服务，酒店为此给了我们一张餐厅代金券。第二天早上我们还拿到了咖啡，所以感觉一点儿也没有错过什么。房间干净明亮。餐厅的早餐很棒。还有一个不错的健身房。我住得很舒服。
到达时已很晚，走时又很早，但酒店还是不错的。
工作人员很棒，酒店很棒。
床很糟糕，中间凹陷，枕头就像睡在一袋水泥上。我们每年至少在这家酒店住四次。床太糟糕了，我不确定我是否会再次入住。我告诉了前台工作人员，他们告诉我们希望下次床能好一些。
我们住的是套房，卧室里有两张沙发床和一张大床。沙发床摆放的位置让我们无法同时打开两张，不得不先把它们挪开。房间干净整洁，但很多家具都有缺口，墙上挂画的地方也有洞。厨房很棒，有全尺寸冰箱，有很多炊具，但没有水杯，只有马克杯和酒杯，每种只有4个，我建议至少准备6个盘子和碗。
这家酒店就在铁轨旁边，每次火车经过，我们的套房都会摇晃。
泳池和热水浴缸还可以。同样，也很干净，但露台磨损严重，看起来和感觉都很脏。
酒店前面有很多停车位，入口很大，节日装饰得很漂亮。工作人员很友好。酒店内有一个水疗中心和餐厅，但我们没有用。我们入住期间可以选择放弃清洁服务，只需在餐厅用10美元的代金券，每天一次。
酒店/房间很不错，但是晚上酒店轮班工人来来往往，晚上噪音很大。
工作人员很棒
安静又干净。餐厅菜品种类丰富。浴室里有台电视，可惜坏了。
This is a nice hotel, I'd stayed here before, though a while ago. It's well-kept and nicely appointed. I don't mind paying a bit more for a clean and quiet place to stay and that is the case here. If I have one small negative it would be that there is no coffee maker in the room, I don't mind going down to the lobby in the morning but I think paying nearly $10.00 for two coffees is a bit excessive. The room rate is already a bit higher so I'd expect this to be a perk that's included.
Everything was good, altho proper training in the restaurant staff would help, lack of experience made the service slow and non existent..quality of breakfast food was not good..please spend a few extra dollars on better product, real potatoes and real sausages would make the breakfast much better, a little goes a long way..
Can’t wait to stay there again.
We stayed in the rail car as the start of our Rockies vacation. The room did not disappoint at all. Staff was very friendly, restaurant was great and rooms were amazing. Well worth the cost and then some highly recommend the extra cost to stay in the rail car rooms it is an experience you won’t be dissatisfied with.
Staff definitely not trained in excellent customer service. Room was clean and quiet. No complaints