酒店回复: Dear Lisa, Thank you very much for your review and feedback.We are in the process of changing out our mattress and pillows throughout the hotel. If you decide to stay with us again, kindly reach out to the hotel after your reservation and we can strive to give you the appropriate room to meet your needs.Yours Sincerely, Guest Services
酒店回复: Dear Linea,Thank you for your review.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Your valuable feedback will be shared with the respective departments. Thank you again for taking the time to do a review.Sincerely,
4.0分
情侣出游
原文
翻译提供方：Google
酒店/房间很不错，但是晚上酒店轮班工人来来往往，晚上噪音很大。
工作人员很棒
1.0分
其他
原文
翻译提供方：Google
醒来发现浴室里有几只蟑螂。热水浴缸底部太浑浊，根本看不见。
工作人员很棒，酒吧和餐厅的食物也不错，但每晚250美元的价格，简直是笑话。
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酒店回复: Hi Brett, Thank you for your feedback regarding your recent stay with us. Thank you for bringing this incident to our attention. We are sorry to hear our team at the front desk was not engaging in the conversation with you at check out. This is feedback that we take very seriously, as such we have engaged our pest control contractor to assess this situation. While Cockroaches are not common to our area, the bugs you described are more likely to have been Boxelder bugs. Boxelder bugs are common in our region, specifically at this time of year. While these bugs are normally only outside, on rare occasions they do their way indoors. We understand this must have been an unsettling experience; we do hope that you will consider staying with us again to provide you with superior experiences throughout our property.
4.0分
商务出差
Quiet and clean. Restaurant had great dining options. Had a tv in the bathroom just a shame it did not work.
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酒店回复: Thank you for your review. We look forward to welcoming you again. Yours Sincerely,
4.0分
情侣出游
Staff definitely not trained in excellent customer service. Room was clean and quiet. No complaints
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酒店回复: Thank you for your review. We apologize for not meeting your expectations. We will work more on training with our team.We look forward to welcoming you again. Yours Sincerely,
3.0分
家庭亲子
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It was very disorganized between Expedia’s online reservations and the information they had at the front desk. Do better! Next time, I’ll pay extra and book through the hotel, saving myself a lot of time. ******* needs to give better updated information to the hotel.
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酒店回复: Thank you for your review. We apologize for your check in experience and are working with our partners to rectify for future reservation's.We look forward to welcoming you again. Yours Sincerely,
3.0分
家庭亲子
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I did not like how this property dealt with 3rd party bookings. It was very disorganized and difficult for them. They couldn’t find records and were always questioning whether I paid or not. If you are going to accept 3rd party bookings through another site, get organized and don’t make me feel like I did something wrong.
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酒店回复: Thank you for your review. We apologize for the confusion at the check in regarding the booking method. we are working with the 3rd party systems to make the check in process more smooth.Yours Sincerely,
在这里住得很愉快。因为我们只住一晚，就选择了放弃客房清洁服务，酒店为此给了我们一张餐厅代金券。第二天早上我们还拿到了咖啡，所以感觉一点儿也没有错过什么。房间干净明亮。餐厅的早餐很棒。还有一个不错的健身房。我住得很舒服。
到达时已很晚，走时又很早，但酒店还是不错的。
工作人员很棒，酒店很棒。
床很糟糕，中间凹陷，枕头就像睡在一袋水泥上。我们每年至少在这家酒店住四次。床太糟糕了，我不确定我是否会再次入住。我告诉了前台工作人员，他们告诉我们希望下次床能好一些。
我们住的是套房，卧室里有两张沙发床和一张大床。沙发床摆放的位置让我们无法同时打开两张，不得不先把它们挪开。房间干净整洁，但很多家具都有缺口，墙上挂画的地方也有洞。厨房很棒，有全尺寸冰箱，有很多炊具，但没有水杯，只有马克杯和酒杯，每种只有4个，我建议至少准备6个盘子和碗。
这家酒店就在铁轨旁边，每次火车经过，我们的套房都会摇晃。
泳池和热水浴缸还可以。同样，也很干净，但露台磨损严重，看起来和感觉都很脏。
酒店前面有很多停车位，入口很大，节日装饰得很漂亮。工作人员很友好。酒店内有一个水疗中心和餐厅，但我们没有用。我们入住期间可以选择放弃清洁服务，只需在餐厅用10美元的代金券，每天一次。
酒店/房间很不错，但是晚上酒店轮班工人来来往往，晚上噪音很大。
工作人员很棒
醒来发现浴室里有几只蟑螂。热水浴缸底部太浑浊，根本看不见。
工作人员很棒，酒吧和餐厅的食物也不错，但每晚250美元的价格，简直是笑话。
Quiet and clean. Restaurant had great dining options. Had a tv in the bathroom just a shame it did not work.
Staff definitely not trained in excellent customer service. Room was clean and quiet. No complaints
It was very disorganized between Expedia’s online reservations and the information they had at the front desk. Do better! Next time, I’ll pay extra and book through the hotel, saving myself a lot of time. ******* needs to give better updated information to the hotel.
I did not like how this property dealt with 3rd party bookings. It was very disorganized and difficult for them. They couldn’t find records and were always questioning whether I paid or not. If you are going to accept 3rd party bookings through another site, get organized and don’t make me feel like I did something wrong.