Our experience at Medicine Hat Lodge was very disappointing, I do not recommend this hotel stay to anyone - there are far better hotels in Medicine Hat for a better price.
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酒店回复: Thank you for sharing your feedback and rating us 2/10. We truly appreciate your honesty, as it helps us identify areas where we can improve. Our goal is to provide every guest with an exceptional experience, and we’re sorry to hear that we fell short of that during your stay.If you’re comfortable sharing more details about what could have made your experience better, we’d love to hear from you. Your input is invaluable in helping us enhance our service and facilities.We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.
5.0分
家庭亲子
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Fantastic room for the price, a touch dated but very clean and well maintained. Lots of staff working and circulating, pool area lots of fun, very clean..turned on waterslides middle afternoon when we the only ones there, very considerate. Great parking, mall very close, McDonald’s, Montana’s across the street.
Will absolutely stay again!
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酒店回复: Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback. We look forward to serving you in the future.
3.0分
其他
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Room seemed clean, but I came home with a couple of carpet bugs in my clothes. I've never had those before and I think they came from the couch I had my clothes drapped over during my stay.
Complementary breakfast was good. I don't know the name of the blonde lady who was serving breakfast, but she is wonderful. She was so helpful, friendly, and always had a smile to share with me.
The gym is more like a dungeon and is located in the basement. One little light on. There was one functioning elliptical and stairmaster. There was three non-functioning exercise bikes without power cords and a broken treadmill that had an out of order cone on it. The one tv in there also said no signal.
The pool was clean, but small. If a family of three or four decide to get into the pool, your swim is over. You have to swim during off-hours.
There are no tables and chairs to sit at in the lobby if you want somewhere to work or just lounge outside of your room.
It's an aging hotel with worn out tvs and furniture. It wasn't a terrible time, but it was an average experience and you can find better value for less at newer locations. I won't stay here again.
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酒店回复: Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t fully meet your expectations. Your comments are very important to us, and we’d love the opportunity to learn more about what could have made your stay better. Please feel free to reach out to us directly at [contact info], so we can address your concerns and improve for the future. We truly appreciate your input and hope to welcome you back for a much better experience next time.
2.0分
家庭亲子
No hot tub in pool area. Beds are terrible. Heater/AC unit would not work. Room was really hot. Hallways smelled like urine.
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酒店回复: Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns.
4.0分
其他
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Bed-Clean and comfy. Lighting - either too dark or too bright. Bathroom- our bathtub had not been cleaned properly, upon being it up, the smaller frame Indian front desk lady helped us very promptly. Breakfast- nice variety and taste. The older lady at breakfast made experience better.
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酒店回复: Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
3.0分
其他
Dated. Hallways smelt. Beds weren’t comfortable. But clean and staff was really nice.
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酒店回复: Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
4.0分
其他
Bathroom has low light and sink drain is 3/4 plugged.. water drains very slowly
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酒店回复: Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
3.0分
家庭亲子
Very dated, beginning to look a bit run down. Inlaws had rodents in their room. Needs a reno.
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酒店回复: Thank you for your feedback. We appreciate your honesty and are always looking for ways to improve. If there's anything specific we could have done better, we'd love to hear more so we can make it right.
5.0分
家庭亲子
Kids loved it and the staff was great. Very friendly and accommodating.
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酒店回复: Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback. We look forward to serving you in the future.
5.0分
情侣出游
Clean rooms, friendly and helpful staff, great location.
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酒店回复: Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.
Our experience at Medicine Hat Lodge was very disappointing, I do not recommend this hotel stay to anyone - there are far better hotels in Medicine Hat for a better price.
Fantastic room for the price, a touch dated but very clean and well maintained. Lots of staff working and circulating, pool area lots of fun, very clean..turned on waterslides middle afternoon when we the only ones there, very considerate. Great parking, mall very close, McDonald’s, Montana’s across the street.
Will absolutely stay again!
Room seemed clean, but I came home with a couple of carpet bugs in my clothes. I've never had those before and I think they came from the couch I had my clothes drapped over during my stay.
Complementary breakfast was good. I don't know the name of the blonde lady who was serving breakfast, but she is wonderful. She was so helpful, friendly, and always had a smile to share with me.
The gym is more like a dungeon and is located in the basement. One little light on. There was one functioning elliptical and stairmaster. There was three non-functioning exercise bikes without power cords and a broken treadmill that had an out of order cone on it. The one tv in there also said no signal.
The pool was clean, but small. If a family of three or four decide to get into the pool, your swim is over. You have to swim during off-hours.
There are no tables and chairs to sit at in the lobby if you want somewhere to work or just lounge outside of your room.
It's an aging hotel with worn out tvs and furniture. It wasn't a terrible time, but it was an average experience and you can find better value for less at newer locations. I won't stay here again.
No hot tub in pool area. Beds are terrible. Heater/AC unit would not work. Room was really hot. Hallways smelled like urine.
Bed-Clean and comfy. Lighting - either too dark or too bright. Bathroom- our bathtub had not been cleaned properly, upon being it up, the smaller frame Indian front desk lady helped us very promptly. Breakfast- nice variety and taste. The older lady at breakfast made experience better.
Dated. Hallways smelt. Beds weren’t comfortable. But clean and staff was really nice.
Bathroom has low light and sink drain is 3/4 plugged.. water drains very slowly
Very dated, beginning to look a bit run down. Inlaws had rodents in their room. Needs a reno.
Kids loved it and the staff was great. Very friendly and accommodating.
Clean rooms, friendly and helpful staff, great location.