酒店回复: We are pleased to know that you had a great stay with us. We cannot wait to welcome you back again at Velora Hinton. Thank you.

酒店回复: Cher(e) Client(e),Un grand merci pour ce magnifique retour ! Nous sommes ravis que vous ayez apprécié l’accueil chaleureux, la propreté et les rénovations récentes de notre établissement. Votre appréciation de notre petit déjeuner et du service de notre équipe nous touche beaucoup.Nous comprenons vos commentaires sur le bruit et vous remercions pour votre compréhension. Ce fut un plaisir de vous accueillir, et nous espérons avoir le plaisir de vous revoir pour un prochain séjour à Velora Hinton.Chaleureusement,Abhishek DeepDirecteur GénéralVelora Hinton – An Ascend Hotel Collection

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear you appreciated our convenient location, clean and newly renovated rooms, and breakfast at Tandoori Kona. I understand your comment regarding the noise level, and we truly appreciate your input—it helps us as we continue to make improvements to guest comfort.We hope to welcome you back to Velora Hinton in the future.Warm regards,Abhishek DeepGeneral ManagerVelora Hinton – An Ascend Hotel Collection

酒店回复: Dear Guest,Thank you for your rating! We’re glad you had a positive experience and hope to welcome you back to Velora Hinton for an even better stay next time.Warm regards,Abhishek DeepGeneral ManagerVelora Hinton – An Ascend Hotel Collection

酒店回复: Dear Jeffrey,Thank you for sharing your feedback with us. We are sorry to hear that aspects of your stay did not meet your expectations.Our beds are premium, top-tier mattresses that were thoughtfully selected as part of our full renovation, with the comfort of our guests in mind. That said, we recognize preferences can vary, and we have noted yours for future stays.We also apologize for the noise from the air conditioning unit. Our maintenance team has been informed and will ensure it is inspected and corrected.Regarding EV charging, the pricing structure is managed by our third-party charging provider and is benchmarked against similar offerings in upscale northern Rockies and remote Alberta markets. However, your comments are valuable, and we will be reviewing the comparison again in consideration of your feedback.We regret that we did not deliver the experience you were hoping for and appreciate you giving us the opportunity to improve.Warm RegardsVelora Hinton – An Ascend Hotel Collection

酒店回复: Dear Thelma,Thank you for the perfect 10/10 rating and for sharing such a wonderful review! We are thrilled to hear that you enjoyed our friendly check-in, clean and modern rooms, and the amenities we have thoughtfully selected, including the toiletries and shower experience.It means a lot to us to know that everything about your stay felt top-notch and that we will be your preferred hotel whenever you are in Hinton. We truly appreciate your loyalty.We understand that highway noise can occasionally be noticeable, and we thank you for your understanding.We look forward to welcoming you back again soon!Warm RegardsAshkar AhamedVelora Hinton

酒店回复: Dear David,Thank you for your perfect 10/10 rating! We are delighted to hear that you enjoyed your stay at Velora Hinton. Your kind words about our recent remodel, stylish new look, and amazing team truly mean a lot to us.Thank you for the recommendation, we look forward to welcoming you back for another great stay!Warm regardsAshkar AhamedVelora Hinton

酒店回复: Dear Guest,Thank you for staying with us. We sincerely appreciate your excellent rating and the feedback on the cleanliness of the hotel and our friendly staff. We will definitely share your comments on the pancakes with our restaurant team. It’s wonderful to know that our efforts met your expectations and that you had a pleasant stay.Thank you for choosing Velora Hinton. We look forward to hosting you again on your next visit.Yours sincerely,Team Velora