酒店回复: Hello Dania, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
1.0分
其他
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Took 20 minutes for someone to show up to counternto check in. Room had no towels. Room clearly had not been cleaned after last clients. This place is disgusting
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酒店回复: Hello Gary, Thank you for sharing your feedback. We take cleanliness and prompt service seriously, and your comments will be reviewed with the team to understand how we can improve our processes. We apologize for the inconvenience you faced during your stay. Your experience is important to us, and we hope to ensure a better experience for future guests.
1.0分
其他
Had a horrible experience. First room had wet carpet and smelled like urine. Replacement room had no power.
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酒店回复: Hello Daba,We're sorry to learn about your recent experience during your stay. Your feedback is important to us, and we will be passing along your comments to the management team for review. We strive to provide a comfortable environment for all our guests, and it is clear we did not meet those expectations during your visit. Thank you for sharing your concerns, as they help us improve our services in the future.
1.0分
其他
The door was broken on the bottom center and the door handle was broken as well for the bathroom door and it looks like it was kicked .
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酒店回复: Hi Benjamin,Thank you for sharing your feedback with us. We appreciate you bringing the condition of the bathroom door and handle to our attention. Our team is reviewing this matter to ensure that all fixtures are fully functional and safe for our guests. Providing comfortable and well-maintained rooms is always a top priority, and your feedback helps us continue to improve the quality of our accommodations. We look forward to welcoming you back for a stay where every detail meets your expectations.
2.0分
商务出差
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Most everything in my room was dirty. The toilet had no flush handle. With the tank lid off I had to manually flush the toilet. The sheets had red/brown spots on them. The TV kept freezing up.
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酒店回复: Hi Scott,Thank you for taking the time to share your experience with us. We appreciate you pointing out the issues you encountered in your room, as this helps us identify where immediate improvements are needed. The concerns you mentioned regarding the toilet, linens, and television are already being reviewed by our maintenance and housekeeping teams to prevent similar situations from happening again. We want every guest to feel comfortable and cared for, so we are reinforcing our room inspection process to ensure everything is clean, in proper working condition, and ready for use. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
1.0分
其他
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Gross
Room had not been updated for years. Carpet old, plaster shedding off walls. Bedstand splitting at the bottom. Room smelled like a dirty sweat sock. TV didn’t work.
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酒店回复: Hi Heather,Thank you for taking the time to share your feedback. We understand how important a well-maintained and comfortable room is, and we appreciate you letting us know about the condition of the furnishings and amenities. Our team is currently reviewing updates to the property, including carpets, furniture, and overall room appearance, to provide a more refreshed and pleasant environment for our guests. We are also addressing the issues with the television to ensure everything is in proper working order. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
1.0分
其他
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Safety lock on door was inadequate, no maid service, breakfast was limited to small bagels, and waffle machine! No fruit, no eggs, no meat, only small coffee machine in dining area and no coffee machine in room. Tile was broken in elevator floor!
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酒店回复: Hi Kevin,Thank you for sharing your experience with us. We understand how important safety, cleanliness, and a well-rounded breakfast are for a comfortable stay. Your concerns about the door lock, maid service, and elevator condition have been noted and shared with our operations team for review and improvement. While our current breakfast setup is more limited, we are looking at ways to expand the variety to better meet different guest preferences. We also recognize the value of in-room conveniences such as coffee makers and will be taking this into consideration. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
1.0分
其他
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No thank you
It was gross. Took 20 minutes to check in. The only employee was mopping the 3rd floor and had no idea we were there. It smelled horrible, looked horrible. Beds were somewhat comfortable. We couldn’t get out fast enough. I know you get what you pay for but what I paid was still too much.
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酒店回复: Hi Kensey,We're truly sorry to hear about your disappointing experience. What you described is far from the standard we aim to provide, and we sincerely apologize for the delay at check-in, the condition of the property, and the overall discomfort during your stay.Your comments about the odor, cleanliness, and staffing are concerning, and we’re addressing them with our team immediately to ensure this does not happen again. While we’re glad to hear the beds were somewhat comfortable, we know that’s not nearly enough to make up for the rest of your experience.We appreciate you bringing these issues to our attention and would welcome the opportunity to speak with you directly so we can make things right and learn from your feedback. Thank you again for taking the time to share your experience.
3.0分
其他
Janky, but will get you by if necessary.
Staff was freindly. Hotel is worn out and dirty. Smells of cigarette smoke with a garnish of mildew.
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酒店回复: Hi Rob,Thank you for sharing your experience. We’re glad to hear our staff made a friendly impression during your stay, as providing warm and attentive service is something we take pride in. We also appreciate your comments on the condition and atmosphere of the property. Feedback like yours is valuable in helping us focus on updates and improvements so that the overall environment better matches the quality of service our team strives to deliver. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
我房间的门锁不上，不用钥匙就能进来。
房间很脏，床也很脏，还有蜘蛛。
Took 20 minutes for someone to show up to counternto check in. Room had no towels. Room clearly had not been cleaned after last clients. This place is disgusting
Had a horrible experience. First room had wet carpet and smelled like urine. Replacement room had no power.
The door was broken on the bottom center and the door handle was broken as well for the bathroom door and it looks like it was kicked .
Most everything in my room was dirty. The toilet had no flush handle. With the tank lid off I had to manually flush the toilet. The sheets had red/brown spots on them. The TV kept freezing up.
Gross
Room had not been updated for years. Carpet old, plaster shedding off walls. Bedstand splitting at the bottom. Room smelled like a dirty sweat sock. TV didn’t work.
Safety lock on door was inadequate, no maid service, breakfast was limited to small bagels, and waffle machine! No fruit, no eggs, no meat, only small coffee machine in dining area and no coffee machine in room. Tile was broken in elevator floor!
No thank you
It was gross. Took 20 minutes to check in. The only employee was mopping the 3rd floor and had no idea we were there. It smelled horrible, looked horrible. Beds were somewhat comfortable. We couldn’t get out fast enough. I know you get what you pay for but what I paid was still too much.
Janky, but will get you by if necessary.
Staff was freindly. Hotel is worn out and dirty. Smells of cigarette smoke with a garnish of mildew.