My bed linens were stained with some kind of dirt, the shower was filthy with dirt, the pool was marked closed, however they allowed us to swim, but the pool area had boxes of carpeting stacked up, all of the tables and chairs were put away, and the pool was very cold. There was nothing online about the property being in the process of renovation and it just looked very ill kept. I have yet to try their breakfast, but they are very understaffed (so it seems), and on the front desk there was a sign that said the person working the front desk was making breakfast, and manning the desk, so I don't have very high hopes. The online page said non refundable, but I feel if they're going to be so lax with their quality of care for the rooms and common areas, they should at the very least inform their customers that the property is under construction, and allow the opportunity to be refunded so that people can choose not to stay in the middle of a dirty construction site.
1.0分
情侣出游
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The window curtains were broken, we asked to get someone to fix it, the lobby guy told us that it was ok. So we fixed it ourselves ( I got pictures to prove it) we found fleas on the bed. The room looks clean, but we fleas is not clean. Breakfast was nice.
1.0分
其他
Horrible experience!!!!
We did not stay because of the nasty conditions. The desk clerk was rude and hung up on me!
5.0分
其他
Overall it's okay. A lot of construction workers staying here. Big trucks take up a lot of the parking.
3.0分
其他
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The stairwell had hot cocoa stain and rocks that were not cleaned up in my 2-3 day stay. The doors were recently changed and our room did not dead bolt. The 3rd floor stairwell door stuck. The 2nd floor stairwell fire door did not close. The 3rd floor elevator sign was broken and the wall had damage around from the elevator. The corner of the parking lot was strewn with litter and not addressed during our stay. Our room's sink drain stopper was in pieces in the room. And surprisingly, the room slanted as evidenced by the bureau drawers opening on their own when bumped. Sofa couch bed was not great. Staff was friendly. Breakfast was good and warm. Pool was cool, but clean and enjoyable. Decent stay but wished they would clean up a bit and fix the doors.
3.0分
其他
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You get what u pay for
Pictures were a bit deceiving. I stayed 3 nights. People were friendly. Parking lot was a mess. Garbage everywhere outside. It’s in a good location.
1.0分
情侣出游
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I checked in as a Friday getaway with my partner. We booked a king suite for the jetted tub. Upon entry we utilized the dolly in the foyer to get our items to the room- the carpet on the bottom of it was stained severly. Upon wntering the room I noticed an undeniable slanting in the floor, particularly around the jetted tub (we later noticed that room 213- our room- was directly above the pool, and that the ceiling in the pool area had a massive area of patchwork added to it. There was hair in the carpet, grime in the shower and jacuzzi tub, mold in the mini fridge, spider webs in the corners of the room, dirty hand prints all overthr headboard of the bed. My partner asked the front desk to please reclean the room because it clearly wasnt touched besides the bed made- they blamed it on low staffing and said they would be up to assist. 7 hours later they came in for a quick sweep- still leaving food, spider webs, hand prints, etc. We then spent the entire next day cleaning the room ourselves as it was difficult to sleep in a dirty room. We bought $40 in chemicals and supplies to clean when the front desk refused to assist any further. We had to utilizethe vacuum from the closet that was left open to clean the room. We paid $567.97 for 3 nights for a getaway but spent the majority of that time cleaning. There was catlitter that remained on the south end stairwell the entire time. Spider webs over doorways. Exterior landscaping caused 3 people to fall, that I witnessed.
2.0分
其他
Very outdated. Felt dirty. My tub drain was full of hair and the water couldn’t drain. Elevator sounded like it was going to break
2.0分
家庭亲子
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was very outdated, carpets needed replaced or at least cleaned, water standing in bath tub, pool and pool area is very small and cold, tile in elevator chipped. Just not very pleasant experience.
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酒店回复: Dear Thank you for sharing your experience with us. We sincerely apologize for the concerns you encountered during your stay. Your feedback regarding the hot tub jets, elevator condition, and food quality is extremely important, and we take these comments very seriously.We are already working with our maintenance and housekeeping teams to address the hot tub and elevator concerns immediately. Additionally, we will review our breakfast service to ensure higher standards of quality and consistency.We regret that your stay did not meet expectations and hope you might consider giving us another opportunity in the future to provide you with a much better experience.
2.0分
其他
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The hotel was not like the pictures our door would not lock. The air conditioner sounded like a semi truck I asked for extra pillows for pull out coach was told no the water shut off for over 2 hours the room was not c clean the hallway had a stained mattress and hole in wall never never again
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酒店回复: Dear Ashley,Thank you for taking the time to share your experience. We're truly sorry to hear about the many issues you encountered during your stay. This is far from the standard we aim to provide, and we sincerely apologize for the inconvenience and frustration caused.Concerns like a non-locking door, noisy AC, and denied pillow request are unacceptable, and we are addressing these with our team immediately. Additionally, the water outage and condition of the hallway should have been handled with better communication and urgency — we truly regret the impact it had on your visit.We understand your disappointment, and while we cannot undo the experience, please know that your feedback will help us make the necessary improvements. If you would consider giving us another opportunity in the future, we’d welcome the chance to make things right.
My bed linens were stained with some kind of dirt, the shower was filthy with dirt, the pool was marked closed, however they allowed us to swim, but the pool area had boxes of carpeting stacked up, all of the tables and chairs were put away, and the pool was very cold. There was nothing online about the property being in the process of renovation and it just looked very ill kept. I have yet to try their breakfast, but they are very understaffed (so it seems), and on the front desk there was a sign that said the person working the front desk was making breakfast, and manning the desk, so I don't have very high hopes. The online page said non refundable, but I feel if they're going to be so lax with their quality of care for the rooms and common areas, they should at the very least inform their customers that the property is under construction, and allow the opportunity to be refunded so that people can choose not to stay in the middle of a dirty construction site.
The window curtains were broken, we asked to get someone to fix it, the lobby guy told us that it was ok. So we fixed it ourselves ( I got pictures to prove it) we found fleas on the bed. The room looks clean, but we fleas is not clean. Breakfast was nice.
Horrible experience!!!!
We did not stay because of the nasty conditions. The desk clerk was rude and hung up on me!
Overall it's okay. A lot of construction workers staying here. Big trucks take up a lot of the parking.
The stairwell had hot cocoa stain and rocks that were not cleaned up in my 2-3 day stay. The doors were recently changed and our room did not dead bolt. The 3rd floor stairwell door stuck. The 2nd floor stairwell fire door did not close. The 3rd floor elevator sign was broken and the wall had damage around from the elevator. The corner of the parking lot was strewn with litter and not addressed during our stay. Our room's sink drain stopper was in pieces in the room. And surprisingly, the room slanted as evidenced by the bureau drawers opening on their own when bumped. Sofa couch bed was not great. Staff was friendly. Breakfast was good and warm. Pool was cool, but clean and enjoyable. Decent stay but wished they would clean up a bit and fix the doors.
You get what u pay for
Pictures were a bit deceiving. I stayed 3 nights. People were friendly. Parking lot was a mess. Garbage everywhere outside. It’s in a good location.
I checked in as a Friday getaway with my partner. We booked a king suite for the jetted tub. Upon entry we utilized the dolly in the foyer to get our items to the room- the carpet on the bottom of it was stained severly. Upon wntering the room I noticed an undeniable slanting in the floor, particularly around the jetted tub (we later noticed that room 213- our room- was directly above the pool, and that the ceiling in the pool area had a massive area of patchwork added to it. There was hair in the carpet, grime in the shower and jacuzzi tub, mold in the mini fridge, spider webs in the corners of the room, dirty hand prints all overthr headboard of the bed. My partner asked the front desk to please reclean the room because it clearly wasnt touched besides the bed made- they blamed it on low staffing and said they would be up to assist. 7 hours later they came in for a quick sweep- still leaving food, spider webs, hand prints, etc. We then spent the entire next day cleaning the room ourselves as it was difficult to sleep in a dirty room. We bought $40 in chemicals and supplies to clean when the front desk refused to assist any further. We had to utilizethe vacuum from the closet that was left open to clean the room. We paid $567.97 for 3 nights for a getaway but spent the majority of that time cleaning. There was catlitter that remained on the south end stairwell the entire time. Spider webs over doorways. Exterior landscaping caused 3 people to fall, that I witnessed.
Very outdated. Felt dirty. My tub drain was full of hair and the water couldn’t drain. Elevator sounded like it was going to break
was very outdated, carpets needed replaced or at least cleaned, water standing in bath tub, pool and pool area is very small and cold, tile in elevator chipped. Just not very pleasant experience.
The hotel was not like the pictures our door would not lock. The air conditioner sounded like a semi truck I asked for extra pillows for pull out coach was told no the water shut off for over 2 hours the room was not c clean the hallway had a stained mattress and hole in wall never never again