酒店回复: Dear Guest,Thank you for sharing your experience. We appreciate your observations as they help us improve the clarity of information we provide to our guests. Our team strives to ensure every guest is informed and comfortable with their accommodations. We hope you will consider visiting our hotel again, giving us the opportunity to provide a seamless and welcoming stay.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Dear carmen,Thank you for your excellent rating! We're delighted you had a great stay.Sincerely, Hotel Manager
2.0分
其他
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Reservation was for 2 adjoining rooms. Adjoining rooms were not available upon check-in. Got rooms that were at least next to each other. Whirlpool tub was not working in one of the rooms. Very disappointing after a long day of walking at Cedar Point. Front desk attendant did not express any concern about the tub just a "sorry" like it was a common complaint.
The rooms appeared surface clean but cobwebs behind bedside tables and in corners etc. The hallways/common area carpets were in desperate need of a vacuum.
Liked the deck and pool area overlooking the lake, the breakfast was just OK.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We truly appreciate your comments, as they help us identify areas where we can improve our guest experience. Your observations regarding room maintenance, cleanliness, and service will be carefully reviewed with our team to ensure corrective actions are taken. It is wonderful to know that you enjoyed the lake view, deck, and pool area. We value your input and look forward to welcoming you back to our hotel once again.Sincerely, Hotel Manager
3.0分
其他
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The room was not very clean. There was much snackage and cracker cookie crumbs behind the headboard of the bed. Corners dirty, Hot tub dirty. The parking was safe and fine the airconditioning was fine.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We appreciate your observations, as they help us focus on areas for improvement. Our team is committed to providing a comfortable and welcoming environment for every guest, and your comments regarding cleanliness are noted to enhance future stays. We are glad that aspects such as parking and air conditioning met your expectations. We look forward to the opportunity to host you again and provide a more polished and seamless experience.Sincerely, Hotel Manager
5.0分
其他
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My husband is handicap and they move use from the second floor to the first floor. Without any problems. And the man at the desk said that are room was not ready but he said that he would call us when it was ready. And he called 10 mins later and said that it was ready. And he was supper nice. The room was very clean.
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酒店回复: Dear Guest,We are thrilled to hear about your positive experience! It is wonderful that our team was able to accommodate your husband’s needs smoothly and provide attentive service, including keeping you informed about your room. We are delighted that you found the room very clean and that the staff’s kindness made a difference. Our team takes pride in creating a welcoming and comfortable environment for all guests, and we look forward to hosting you again for another exceptional stay.Sincerely, Hotel Manager
4.0分
其他
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Lake Front
Lake front hotel nice views.They are in the process of repainting the rooms. My room was nice carpet was clean. Tub shower desperately needs new caulking .
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酒店回复: Dear Guest,Thank you for sharing your feedback! We are glad you enjoyed the lakefront views and found your room clean and comfortable. Your comments regarding the tub and shower are valuable as we continue to make improvements, including the ongoing room repainting and maintenance updates. Our team takes pride in providing a welcoming and enjoyable environment, and we look forward to hosting you again, ensuring that your next stay reflects the high standards of comfort, care, and quality we strive to maintain.Sincerely, Hotel Manager
2.0分
其他
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Not so great hotel anymore
I have stayed at this hotel many times. But this trip wasn't so good. Bathtub was dirty, had to buy a wrench to fix the shower head cause it was leaking. Wifi was non existent in our room and 2 different front desk clerks had messaged the manager about the situation but never was resolved. All trash cans around the facility was full most of the time. Had to buy own toilet paper cause we only had 1.5 rolls of paper. Most employees were at the owners other hotel next door to shut it down. Will never stay here again.
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酒店回复: Dear Guest,We appreciate you taking the time to share your experience and for being a repeat guest. Your observations highlight areas that are important to guest comfort and convenience, including maintenance and service consistency. Ensuring a well-functioning environment and attentive support remains a priority for our team. We value your perspective as it helps us grow and improve.Sincerely, Hotel Manager.
3.0分
情侣出游
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The manager Shariq was very kind during check-in and accommodated my daughter arriving late (had to leave room keys for her) my room had no heat woke up at 2am after I couldn't take it anymore, Shariq was prompt in changing our room--just found our original room dirty--bathroom I found dirt/hair etc while Clorox wipe cleaning and there was a long hair on the lamp base (eww) and then the heat didnt work--the bed was lumpy and the comforter had stains on it--oh the nightstand had a stain also--just looks like they dont spend the money to upgrade when items get damaged/stained and no excuse to have a thermostat that wouldnt turn on
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We appreciate you highlighting both the positive aspects, such as Shariq’s kind and accommodating service, and the areas that fell short of expectations. Your observations about cleanliness, room condition, and non-functional heating are valuable as we continually evaluate ways to improve our accommodations. Our team takes these comments seriously, and we hope to have the opportunity to provide a more comfortable and well-maintained experience on your next visit that reflects the standards we strive to uphold.Sincerely, Hotel Manager
3.0分
其他
The good thing about this property is a great view of Lake Erie. The property definitely shows signs of age and lack of upkeep, but for the price, its ok.
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酒店回复: Dear Guest,Thank you for sharing your perspective. We appreciate your recognition of the beautiful Lake Erie views our property offers. Balancing value with guest comfort is a key focus, and your comments regarding the property’s condition provide important insight. Maintaining a welcoming atmosphere while offering competitive pricing is part of our ongoing commitment. Feedback like yours helps us identify areas for enhancement, ensuring that guests can continue to enjoy both the natural surroundings and a comfortable stay.Sincerely, Hotel Manager.
3.0分
其他
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A few positives: fridge was cold. A/C kept room cool .Bed was comfortable.
Negatives: cheap see through curtains. No room darkening shades. Broken drain in tub and dirty stained tub. Cob webs in ceiling. Wallpaper coming away from bathroom wall especially around electrical outlet. It was completely pulled away. Bottom of bathroom door coming apart. Would not recommend this place.
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酒店回复: Dear Guest,Thank you for sharing your detailed observations. We are glad to hear that the cooling system and comfortable bed contributed positively to your stay. Every detail matters in creating a welcoming environment, and your insights about room features and maintenance are important as we strive to enhance our guest experience. Your feedback will be reviewed carefully to support ongoing improvements, ensuring future visits reflect the high standards we are committed to providing.Sincerely, Hotel Manager.
如果您预订的是价格最低的双人间，前台却总是告诉您是残疾人专用房，那就不好了。如果是这种情况，我们希望您至少在网站上的描述中注明。
伟大的
Reservation was for 2 adjoining rooms. Adjoining rooms were not available upon check-in. Got rooms that were at least next to each other. Whirlpool tub was not working in one of the rooms. Very disappointing after a long day of walking at Cedar Point. Front desk attendant did not express any concern about the tub just a "sorry" like it was a common complaint.
The rooms appeared surface clean but cobwebs behind bedside tables and in corners etc. The hallways/common area carpets were in desperate need of a vacuum.
Liked the deck and pool area overlooking the lake, the breakfast was just OK.
The room was not very clean. There was much snackage and cracker cookie crumbs behind the headboard of the bed. Corners dirty, Hot tub dirty. The parking was safe and fine the airconditioning was fine.
My husband is handicap and they move use from the second floor to the first floor. Without any problems. And the man at the desk said that are room was not ready but he said that he would call us when it was ready. And he called 10 mins later and said that it was ready. And he was supper nice. The room was very clean.
Lake Front
Lake front hotel nice views.They are in the process of repainting the rooms. My room was nice carpet was clean. Tub shower desperately needs new caulking .
Not so great hotel anymore
I have stayed at this hotel many times. But this trip wasn't so good. Bathtub was dirty, had to buy a wrench to fix the shower head cause it was leaking. Wifi was non existent in our room and 2 different front desk clerks had messaged the manager about the situation but never was resolved. All trash cans around the facility was full most of the time. Had to buy own toilet paper cause we only had 1.5 rolls of paper. Most employees were at the owners other hotel next door to shut it down. Will never stay here again.
The manager Shariq was very kind during check-in and accommodated my daughter arriving late (had to leave room keys for her) my room had no heat woke up at 2am after I couldn't take it anymore, Shariq was prompt in changing our room--just found our original room dirty--bathroom I found dirt/hair etc while Clorox wipe cleaning and there was a long hair on the lamp base (eww) and then the heat didnt work--the bed was lumpy and the comforter had stains on it--oh the nightstand had a stain also--just looks like they dont spend the money to upgrade when items get damaged/stained and no excuse to have a thermostat that wouldnt turn on
The good thing about this property is a great view of Lake Erie. The property definitely shows signs of age and lack of upkeep, but for the price, its ok.
A few positives: fridge was cold. A/C kept room cool .Bed was comfortable.
Negatives: cheap see through curtains. No room darkening shades. Broken drain in tub and dirty stained tub. Cob webs in ceiling. Wallpaper coming away from bathroom wall especially around electrical outlet. It was completely pulled away. Bottom of bathroom door coming apart. Would not recommend this place.