The room was nice and clean but house keeping forgot to clean out the fridge from the stay before and there seems to black mold around bath tub
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酒店回复: Thank you for sharing your feedback. We’re glad you found the room nice and clean, but we completely understand how frustrating it must have been to encounter leftover items in the fridge and the concerns with the bathtub. We take feedback like this very seriously and will address these issues to ensure a safer and more comfortable experience for future guests.
2.0分
家庭亲子
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The room I reserved is not the one we had. I went to the desk and was told that yes the room I booked was available but I couldn’t move to it because it was an upgrade. Not an upgrade because I paid for the other room. I did however offer to pay for the upgrade and she told me no. I asked to speak to someone else who could move us and she said no. 2 days after check-in she called to ask if we wanted to move. OF COURSE NOT!! I’m already unpacked. She said her manager would be leaving us a message. That never happened!
It was noisy despite very few people being there.
We have stayed there 3 times a year for the last 5 years as we travel from Oklahoma there to visit family.
There was no housekeeping, Covid was 5 years ago. No excuse to not provide housekeeping without asking for it.
Hotel has no customer service! Very disappointing.
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酒店回复: Thank you for sharing your experience with us. We are truly sorry for the frustration you faced with your room assignment and the lack of clear communication. We understand how upsetting it is to not receive the room you booked and to feel unheard when you tried to resolve it. We also apologize for the noise and for housekeeping not being provided without request. We appreciate your loyalty over the years and are very sorry this stay felt so disappointing. We will be addressing these concerns with our team so we can provide the level of care you deserve.
4.0分
其他
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Our stay for myself and my sister. The hot tub is nice and hot, the pool was good and refreshing. The breakfast was great with lots to choose from, scrambled eggs, waffles, light syrup, yogurt, danish, muffins.
My sister went out side to smoke, first her key didn’t work, she had forgotten which room we were in, front desk refused to tell her what room we were staying in.
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酒店回复: Thank you for your review. We are so pleased that you and your sister enjoyed the hot tub, pool, and the great breakfast selection! We want to acknowledge the issue regarding the front desk and the room key. While our team members strictly adhere to security policies by not disclosing room numbers, we sincerely regret the frustration this caused. We appreciate your review and look forward to welcoming you back.
5.0分
其他
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Hadn't stayed at a Quality Inn in a long time and was pleasantly surprised, Dover was Great!! Would like to commend the breakfast lady, the food was really good, hot and tasty.
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酒店回复: Thank you for taking the time to leave us a perfect rating! We’re so glad to hear Dover exceeded your expectations. It’s wonderful that you enjoyed the hot, tasty breakfast, and we’ll be sure to pass along your compliments to our breakfast attendant. We truly appreciate your kind words and hope to welcome you back again soon.
5.0分
情侣出游
we did not have the breakfast, but the parking was good rooms where clean staff was very nice when checking in
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酒店回复: Thank you for sharing your feedback with us. We’re happy to know you enjoyed a smooth check-in experience and found both our parking and rooms to your satisfaction. It’s also wonderful hearing that our team made a positive impression, and we'll be sure they receive your compliments. We hope you’ll have the chance to experience breakfast with us on your next visit to Quality Inn - Dover.
5.0分
其他
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Everything was great. There was a slight musty smell in the room like the filter on the air condion/heat unit needed changing or they mopped with a dirty mop or something. But other than that everything was great.
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酒店回复: Thank you for sharing your experience with us. It is wonderful to know your stay felt enjoyable overall and that so many aspects of your visit came together nicely. Your observation about the slight musty odor is appreciated, and this will be relayed to our internal team so the HVAC filter and housekeeping procedures can be reviewed internally, as fresh and comfortable spaces are very important to us. We hope to welcome you again and provide an even more seamless and refreshing stay next time.
5.0分
其他
Room was wonderful, staff was super friendly and positive about their jobsparking available and secure...we did not use hot tub.
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酒店回复: Thank you for your great feedback! We're glad you enjoyed your room, appreciated our team's friendly service, and felt secure at our hotel. We hope you'll try the hot tub next time, and we're looking forward to welcoming you back to Quality Inn - Dover again soon!
4.0分
其他
Chose this hotel because if hottub and it was down. Disappointing but room was nice, clean and quiet.
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酒店回复: Dear Amy,Thank you for taking the time to review your visit to Quality Inn - Dover. We aim to deliver seamless stays, and we're sorry our hot tub was unavailable. Despite this, we trust you settled right into our clean and quiet accommodations. Our team hopes to have the opportunity to welcome you back.
5.0分
其他
Staff was amazing, very clean room, great comfy beds, guiet hotel!!,Price was very good.
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酒店回复: Thank you for sharing your feedback with us! We’re delighted to hear that our team, clean rooms, and comfy beds made such a positive impression. It’s wonderful to know you enjoyed the quiet atmosphere and found great value during your stay, and we look forward to welcoming you back to Quality Inn - Dover!
服务非常好，可以提前入住，参加家庭聚会，晚上很晚才取房卡，睡了个好觉。早餐还不错，如果蓬松的炒蛋里能配上培根或香肠就更好了。
The room was nice and clean but house keeping forgot to clean out the fridge from the stay before and there seems to black mold around bath tub
The room I reserved is not the one we had. I went to the desk and was told that yes the room I booked was available but I couldn’t move to it because it was an upgrade. Not an upgrade because I paid for the other room. I did however offer to pay for the upgrade and she told me no. I asked to speak to someone else who could move us and she said no. 2 days after check-in she called to ask if we wanted to move. OF COURSE NOT!! I’m already unpacked. She said her manager would be leaving us a message. That never happened!
It was noisy despite very few people being there.
We have stayed there 3 times a year for the last 5 years as we travel from Oklahoma there to visit family.
There was no housekeeping, Covid was 5 years ago. No excuse to not provide housekeeping without asking for it.
Hotel has no customer service! Very disappointing.
Our stay for myself and my sister. The hot tub is nice and hot, the pool was good and refreshing. The breakfast was great with lots to choose from, scrambled eggs, waffles, light syrup, yogurt, danish, muffins.
My sister went out side to smoke, first her key didn’t work, she had forgotten which room we were in, front desk refused to tell her what room we were staying in.
Hadn't stayed at a Quality Inn in a long time and was pleasantly surprised, Dover was Great!! Would like to commend the breakfast lady, the food was really good, hot and tasty.
we did not have the breakfast, but the parking was good rooms where clean staff was very nice when checking in
Everything was great. There was a slight musty smell in the room like the filter on the air condion/heat unit needed changing or they mopped with a dirty mop or something. But other than that everything was great.
Room was wonderful, staff was super friendly and positive about their jobsparking available and secure...we did not use hot tub.
Chose this hotel because if hottub and it was down. Disappointing but room was nice, clean and quiet.
Staff was amazing, very clean room, great comfy beds, guiet hotel!!,Price was very good.