酒店回复: Dear Angélica,Thank you for your feedback. We sincerely apologize for the inconvenience regarding the pool and the lack of communication about its status. This is not the experience we want for our guests, and we appreciate you bringing this to our attention. We will review our communication practices to ensure all amenities are accurately represented. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely, Hotel Management
1.0分
其他
原文
翻译提供方：Google
100 美元保证金三周后仍未退还……
3.0分
其他
原文
翻译提供方：Google
该物业位置优越，只需要进行整体装修
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酒店回复: Dear Carlos,Thank you for your feedback. We appreciate your acknowledgment of our well-located property. Your suggestion about a general renovation is duly noted, and we value your input. We're always looking for ways to improve, and your comments help guide our future enhancements. We hope to welcome you back for an improved stay.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
蒂安基洛地方
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酒店回复: Dear David,Thank you for your feedback! We're glad you enjoyed the quiet place we provide. We aim to create a serene environment for our guests to relax and unwind. If you have any additional comments or suggestions, please feel free to share. We look forward to seeing you again soon!Sincerely, Hotel Manager
3.0分
其他
Our check-in was fine, and the staff was friendly. The bed and room was comfortable but didn't feel f clean. The carpeting was very badly in need of cleaning
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酒店回复: Thank you for your feedback. We’re glad you found the check-in smooth and the staff friendly. We apologize that the room didn’t feel as clean as it should, especially the carpet. We’re addressing this with our team to improve immediately. We appreciate you letting us know and hope to provide a better stay next time.
1.0分
其他
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The room was really rundown. Stains on the floor stains on the bed stains on the ceiling. The bathtub had a leak. And the heater didn't work very good. Had to go to the front desk to get somebody to fix it and they didn't really wanna Help so we got it working on our own
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酒店回复: Thank you for sharing your feedback. We’re very sorry for the condition issues you experienced and the difficulty with the heater. This is not the level of service we aim to provide. We are reviewing these concerns with our housekeeping and maintenance teams to correct them immediately. We appreciate you bringing this to our attention and hope we can provide you with a much better stay in the future.
1.0分
商务出差
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The whole place should of been renovated before rooms where rented i received room 210 the TV did not work and the door did not lock. Then the Attendant moved us to 108 where it smelled when you turned the air on the floor was stained and the shower was stained a trikal came out to shower (half of my funds should be refunded it was awful.) Breakfast was a joke small coffee cups no creamer juice machine didn't work really no food options.
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酒店回复: We sincerely apologize for the inconvenience you experienced during your stay. Your concerns regarding the room conditions, amenities, and breakfast service have been noted and shared with our team for immediate review. The property is now under new management, and we are fully committed to improving cleanliness, maintenance, and overall guest comfort. We truly regret that your experience did not reflect the standards we aim to provide and appreciate your feedback as it helps us make necessary improvements.
1.0分
其他
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My first room had mold so I asked to be moved,then that room was horrible there were holes is in the wall the carpet was filthy. They stated there were remodeling I asked to be moved into a remodeled room and they wouldn’t even accommodate me. Worse experience! Would never go back…
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your room and the inconvenience you experienced during your stay. Please know that our property has recently come under new ownership and management, and we are in the process of making significant renovations and upgrades to improve the overall guest experience.Your comments are extremely valuable as we work to bring the property up to our new standards. We hope you’ll consider giving us another opportunity in the future to show you the improvements we’re making
2.0分
其他
The room was dirty. The carpet was dirty. The carpet I mean the room had too many flies. I had to fight flies the whole night I was there so I finally just left
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酒店回复: We sincerely apologize for the condition of your room and the inconvenience you experienced during your stay. Cleanliness and comfort are very important to us, and we are truly sorry this was not reflected during your visit. Please note that our property is now under new ownership and management, and we have already begun major cleaning and renovation efforts to address these issues and improve our guest experience.We appreciate your feedback and hope you’ll consider giving us another chance once our upgrades are complete.
抱歉，这地方简直太糟糕了。我们一家四口带着孩子，大约在11点半左右抵达，还拉着我们的U-Haul搬家卡车。我们的小女儿一岁，因为一直在车里睡觉，好不容易才在凌晨3点睡着。结果我丈夫翻身时，发现一只臭虫爬在他的手臂上。我们检查了枕头，又发现了三只，这下把所有的孩子都吵醒了。这里简直是臭虫泛滥！入住者务必小心。我们要求退款并办理了退房，他们提出给我们换房间。我们拒绝了，因为我们不想冒这个险。我们不得不在凌晨4点去找另一家酒店。他们拒绝退款。
游泳池不能用，没有得到市政府的许可，我租来是为了享受家庭生活，但没有实现，你别提了
100 美元保证金三周后仍未退还……
该物业位置优越，只需要进行整体装修
蒂安基洛地方
Our check-in was fine, and the staff was friendly. The bed and room was comfortable but didn't feel f clean. The carpeting was very badly in need of cleaning
The room was really rundown. Stains on the floor stains on the bed stains on the ceiling. The bathtub had a leak. And the heater didn't work very good. Had to go to the front desk to get somebody to fix it and they didn't really wanna Help so we got it working on our own
The whole place should of been renovated before rooms where rented i received room 210 the TV did not work and the door did not lock. Then the Attendant moved us to 108 where it smelled when you turned the air on the floor was stained and the shower was stained a trikal came out to shower (half of my funds should be refunded it was awful.) Breakfast was a joke small coffee cups no creamer juice machine didn't work really no food options.
My first room had mold so I asked to be moved,then that room was horrible there were holes is in the wall the carpet was filthy. They stated there were remodeling I asked to be moved into a remodeled room and they wouldn’t even accommodate me. Worse experience! Would never go back…
The room was dirty. The carpet was dirty. The carpet I mean the room had too many flies. I had to fight flies the whole night I was there so I finally just left