酒店回复: Dear Angélica,Thank you for your feedback. We sincerely apologize for the inconvenience regarding the pool and the lack of communication about its status. This is not the experience we want for our guests, and we appreciate you bringing this to our attention. We will review our communication practices to ensure all amenities are accurately represented. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely, Hotel Management
1.0分
其他
原文
翻译提供方：Google
100 美元保证金三周后仍未退还……
3.0分
其他
原文
翻译提供方：Google
该物业位置优越，只需要进行整体装修
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酒店回复: Dear Carlos,Thank you for your feedback. We appreciate your acknowledgment of our well-located property. Your suggestion about a general renovation is duly noted, and we value your input. We're always looking for ways to improve, and your comments help guide our future enhancements. We hope to welcome you back for an improved stay.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
蒂安基洛地方
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酒店回复: Dear David,Thank you for your feedback! We're glad you enjoyed the quiet place we provide. We aim to create a serene environment for our guests to relax and unwind. If you have any additional comments or suggestions, please feel free to share. We look forward to seeing you again soon!Sincerely, Hotel Manager
3.0分
家庭亲子
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Comp breakfast: butter too cold to spread on waffles, juice machine out of order for past 2 years, swimming pool not clean or open. Low Retaining wall need clear markings to be seen day or night.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We understand how important it is to have butter that spreads easily, juice machines that function, and a clean, welcoming pool area available for our guests. Your comments about the retaining wall visibility are also very valuable, and we will review safety improvements right away.Please know that we are actively addressing these concerns to improve the guest experience. We appreciate your input and hope you will consider giving us another opportunity to serve you better on your next visit.
4.0分
其他
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Breakfast was terrible. Eggs had no flavor. Biscuits were tasted like they were two days. Old gravy was nasty. My room was clean. Bed was hard TV volume didn’t work but overall it was good. We’ll stay there again.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you found your room clean and that you would stay with us again. At the same time, we apologize for the issues you experienced with breakfast, the bed, and the TV volume. We are taking your comments seriously and will use them to make improvements. We look forward to providing you with an even better experience on your next visit.
5.0分
家庭亲子
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Their pool was getting cleaned so I couldn't swim. That's a huge deal for me. I travel all over the country for work and I see a bunch of crappy things so I insist on a pool at every hotel I go to. They did not have one and it was still one of the best hotels I ever stayed at. The little lady at the front desk what's the most sweetest lady in the world. Housekeeping was phenomenal. I had a great big hot tub and a shower. And it did not break the bank. I'm a Solo traveler and I felt very safe. I would definitely recommend.
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酒店回复: hank you so much for your kind and detailed review. We’re delighted to hear that you enjoyed your stay, felt safe as a solo traveler, and had such positive interactions with our front desk and housekeeping team. We’re sorry the pool was unavailable during your visit, but we’re glad the hot tub and overall experience made up for it. Your recommendation means a lot to us, and we look forward to welcoming you back again soon!
4.0分
其他
The price says all, but if is only for one night, this is a place where you can sleep and take a shower
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酒店回复: Thank you for your feedback. We’re glad you found our property convenient for a comfortable night’s rest and a refreshing shower. Our goal is to provide travelers with a clean, affordable, and reliable place to stay. We appreciate your honesty and hope to welcome you again whenever you’re passing through.
1.0分
商务出差
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Too cheap for me
Carpet was atrocious, furniture was falling apart key lock on door didn’t work, had to go get them to let me in my room for 3 days straight. They advertised breakfast which turned out to be cereal and waffles. I didn’t bother. Room is cleaned every other day. I won’t be back.
抱歉，这地方简直太糟糕了。我们一家四口带着孩子，大约在11点半左右抵达，还拉着我们的U-Haul搬家卡车。我们的小女儿一岁，因为一直在车里睡觉，好不容易才在凌晨3点睡着。结果我丈夫翻身时，发现一只臭虫爬在他的手臂上。我们检查了枕头，又发现了三只，这下把所有的孩子都吵醒了。这里简直是臭虫泛滥！入住者务必小心。我们要求退款并办理了退房，他们提出给我们换房间。我们拒绝了，因为我们不想冒这个险。我们不得不在凌晨4点去找另一家酒店。他们拒绝退款。
游泳池不能用，没有得到市政府的许可，我租来是为了享受家庭生活，但没有实现，你别提了
100 美元保证金三周后仍未退还……
该物业位置优越，只需要进行整体装修
蒂安基洛地方
Comp breakfast: butter too cold to spread on waffles, juice machine out of order for past 2 years, swimming pool not clean or open. Low Retaining wall need clear markings to be seen day or night.
Breakfast was terrible. Eggs had no flavor. Biscuits were tasted like they were two days. Old gravy was nasty. My room was clean. Bed was hard TV volume didn’t work but overall it was good. We’ll stay there again.
Their pool was getting cleaned so I couldn't swim. That's a huge deal for me. I travel all over the country for work and I see a bunch of crappy things so I insist on a pool at every hotel I go to. They did not have one and it was still one of the best hotels I ever stayed at. The little lady at the front desk what's the most sweetest lady in the world. Housekeeping was phenomenal. I had a great big hot tub and a shower. And it did not break the bank. I'm a Solo traveler and I felt very safe. I would definitely recommend.
The price says all, but if is only for one night, this is a place where you can sleep and take a shower
Too cheap for me
Carpet was atrocious, furniture was falling apart key lock on door didn’t work, had to go get them to let me in my room for 3 days straight. They advertised breakfast which turned out to be cereal and waffles. I didn’t bother. Room is cleaned every other day. I won’t be back.