Stay was nice. It was quiet at night, rooms where clean, pool was open. The only thing that would have made this more stars was the breakfast...very simple, very plane, not much to it but hey at least its something.
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酒店回复: Dear L1021TLronaldh, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It is wonderful to hear that you enjoyed your stay and rated our hotel highly. We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. It is always our ambition to give you a one-of-a-kind memorable experience. On the other hand, we are sorry that the breakfast was not what you expected but we are constantly reviewing customer feedback in order to make improvements for the future. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Warm regards, Guest Relations Specialist
3.0分
朋友出游
Overall good but I did leave my AirPods in the hotel room, which they never returned pool was ok spa hardly any of the jets were working
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酒店回复: Dear 121herbiek, Thank you for your feedback. We strive to provide you with a great experience, and I am pleased to learn that we met your expectations in many ways; however, I regret to hear that you weren't thoroughly impressed with our accommodations and services. We appreciate your comments about your stay. We will take note of your concerns regarding the pool and spa facilities to enhance future experiences for our guests. For lost items, we recommend contacting management directly for assistance with your AirPods. We hope to welcome you back in the future for an improved experience. Warm regards, Guest Relations Specialist
5.0分
商务出差
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The hallways were clean. The room was clean. I have no complaints about this Hotel at all. The breakfast food was as much as you get any place else. They did not have any eggs, but they had almost everything else. I was here for work. I would definitely stay here again if needed. It is close to my commute for work and a cheap place to stay when needed.
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酒店回复: Dear nicolesD7792UN, We can't thank you enough for your five-star rating of our hotel. It is great to hear how you have loved our clean and comfortable rooms and our location was ideal for you. We will review our selection of breakfast offerings to ensure a more enjoyable experience for our guests. It was our pleasure to have you as our guest, and we look forward to the opportunity to do so again.
1.0分
独自旅行
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I stayed three nights at Econo Lodge. I was charged a $150 security deposit and $230 for the stay. A day after my stay I saw the security deposit and a double charging of my stay totaling $610 posted to my account. I called the hotel about this, they claimed the amount would be refunded in 1-2 business days, and it was a problem with their system that caused this. Two business days pass, I have no refund, no confirmation that this money will be given back to me. I call once again, the person claims the refund is on its way but will take 5-7 business days for me to receive. (I believe I spoke to the same person both times). As of right now, I have not received anything on their behalf, and am pursing further legal action.
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酒店回复: Dear quentingO2099JG, Thank you for taking the time to complete our survey and share your experience! I am so sorry to learn that you encountered a billing issue. The total amount on your bill at check out should list the permanent charges itemized. If there were any other holds placed on your card, it can take up to 10 business days to be removed from your statement. If this situation does not resolve correctly. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3.0分
情侣出游
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Appreciate that there was a recent upgrade throughout, with rooms having new furnishing and carpets. Staff was helpful but inadequate. Bedding and pillows though were old and some stained ,desperately need replacing. Breakfast area very small and little to offer.
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酒店回复: Hi JamesB8747, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. We do apologize for the discomfort you experienced with our bedding and pillows, but we're very pleased to hear your positive feedback regarding our hospitality. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
1.0分
其他
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Due to emergency vehicular repairs and concurrent athletic conventions in Fargo on August 17, 2023, I was forced to take a room at this place, supposedly one of the only places in Fargo with a room that night... I would otherwise have never considered doing that had it not been an emergency. (Take a look at the trash at the end of the parking lot and other tell-tale signs of it being a "shady" place.)...Taking full advantage of my misfortune, this "Shadylodge" charged me over $400 for a room. That, of course, was very disgusting, but the worst thing that may have happened (which I cannot prove) was my credit card was hacked by someone in Fargo within a 24-hour period on the 17th and- mainly due to the exorbitant charge for a night's stay-, I cannot rule out this "Shadylodge" as a possible suspect...
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酒店回复: Hi TerylRS, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. I am very sorry for the impression we left you with, and we hope you will return to experience our continuing improvements.
1.0分
其他
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Breakfast area was dirty. Flies, broken counter. Tables dirty. Food on the floor. No fans or air conditioning in breakfast area or lobby. Outside: leftover old construction materials littered the parking lot; dry wall, siding. No landscaping, lawn or flowers - when we pulled up I knew this was a one star hotel, at best. Checking in - front desk speaks broken English - difficult to understand or to be understood. NO ELEVATOR. Up two flights of stairs to get to the next floor. Carpet dirty - especially the stairs. No one has bothered with the stairs since they put the carpet in. Room: two small pillows per bed. Two med sized very THIN towels - four people in room. When asked for more pillows they didn’t hv anymore - went to Walmart & bought three cheap pillows w/cases. Asked for more bath towels got two bath towels and a hand towel. Had to ask twice for towels bc they were so thin and small. Window shade was ripped at one end & very fragile. Room was VERY basic & small. NO COFFEE MAKER IN ROOM. They do provide a very basic breakfast but not everyone wants to get up and dressed to go down for coffee. Eggs tossed in a crackpot - runny. Sausage in a crockpot I did not touch. $225 a night! Trash overflowing in the hall for days. *note* if adequate trash cans are not provided in your room, trash will find its way out of the rooms & overflowing in the halls. Pool- my teenaged girls went to the pool where they commented that the front desk man gave them creeps. Kept staring and trying to talk to them.
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酒店回复: Hi tammiec559, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are so sorry to hear about the difficulties that you experienced during your recent stay with us. Unfortunately, we do not have an elevator in our facility, next time we will give you a ground-floor room if available. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. Lastly, we assure you to forward these concerns to the management for their attention and action. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Please give us another chance to serve you better as we promise a more pleasant stay.
2.0分
情侣出游
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Where to start. Front desk staff were nowhere to be found, showed up after 5 minutes and didn’t speak to us at all. Checked us in and told us our room and it was not clean, beds messed up and towels everywhere. This was at 11pm! Gave us another room and the guy behind us had the exact experience. Gave 2 stars because of price and second room ok.
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酒店回复: Hi Trevor P, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are very sorry for the cleanliness issues that occurred during your time at our hotel. We do strive to present a super clean property and are reviewing your comments with our housekeeping team to make sure all needed improvements are made. Please keep us in mind for your next stay in the area.
唯一值得称赞的是泳池和热水浴缸都能正常使用。
我们的房间没有安全锁，所以只好自己做了一个锁，以备带着小孩旅行时使用。
早餐的华夫饼面糊太稀，只有饼皮，还有两种麦片和一些可以用烤箱烤的面包。不过咖啡味道不错。
Stay was nice. It was quiet at night, rooms where clean, pool was open. The only thing that would have made this more stars was the breakfast...very simple, very plane, not much to it but hey at least its something.
Overall good but I did leave my AirPods in the hotel room, which they never returned pool was ok spa hardly any of the jets were working
The hallways were clean. The room was clean. I have no complaints about this Hotel at all. The breakfast food was as much as you get any place else. They did not have any eggs, but they had almost everything else. I was here for work. I would definitely stay here again if needed. It is close to my commute for work and a cheap place to stay when needed.
I stayed three nights at Econo Lodge. I was charged a $150 security deposit and $230 for the stay. A day after my stay I saw the security deposit and a double charging of my stay totaling $610 posted to my account. I called the hotel about this, they claimed the amount would be refunded in 1-2 business days, and it was a problem with their system that caused this. Two business days pass, I have no refund, no confirmation that this money will be given back to me. I call once again, the person claims the refund is on its way but will take 5-7 business days for me to receive. (I believe I spoke to the same person both times). As of right now, I have not received anything on their behalf, and am pursing further legal action.
Appreciate that there was a recent upgrade throughout, with rooms having new furnishing and carpets. Staff was helpful but inadequate. Bedding and pillows though were old and some stained ,desperately need replacing. Breakfast area very small and little to offer.
Due to emergency vehicular repairs and concurrent athletic conventions in Fargo on August 17, 2023, I was forced to take a room at this place, supposedly one of the only places in Fargo with a room that night... I would otherwise have never considered doing that had it not been an emergency. (Take a look at the trash at the end of the parking lot and other tell-tale signs of it being a "shady" place.)...Taking full advantage of my misfortune, this "Shadylodge" charged me over $400 for a room. That, of course, was very disgusting, but the worst thing that may have happened (which I cannot prove) was my credit card was hacked by someone in Fargo within a 24-hour period on the 17th and- mainly due to the exorbitant charge for a night's stay-, I cannot rule out this "Shadylodge" as a possible suspect...
Breakfast area was dirty. Flies, broken counter. Tables dirty. Food on the floor. No fans or air conditioning in breakfast area or lobby. Outside: leftover old construction materials littered the parking lot; dry wall, siding. No landscaping, lawn or flowers - when we pulled up I knew this was a one star hotel, at best. Checking in - front desk speaks broken English - difficult to understand or to be understood. NO ELEVATOR. Up two flights of stairs to get to the next floor. Carpet dirty - especially the stairs. No one has bothered with the stairs since they put the carpet in. Room: two small pillows per bed. Two med sized very THIN towels - four people in room. When asked for more pillows they didn’t hv anymore - went to Walmart & bought three cheap pillows w/cases. Asked for more bath towels got two bath towels and a hand towel. Had to ask twice for towels bc they were so thin and small. Window shade was ripped at one end & very fragile. Room was VERY basic & small. NO COFFEE MAKER IN ROOM. They do provide a very basic breakfast but not everyone wants to get up and dressed to go down for coffee. Eggs tossed in a crackpot - runny. Sausage in a crockpot I did not touch. $225 a night! Trash overflowing in the hall for days. *note* if adequate trash cans are not provided in your room, trash will find its way out of the rooms & overflowing in the halls. Pool- my teenaged girls went to the pool where they commented that the front desk man gave them creeps. Kept staring and trying to talk to them.
Where to start. Front desk staff were nowhere to be found, showed up after 5 minutes and didn’t speak to us at all. Checked us in and told us our room and it was not clean, beds messed up and towels everywhere. This was at 11pm! Gave us another room and the guy behind us had the exact experience. Gave 2 stars because of price and second room ok.