酒店回复: Thank you for staying with us at Comfort Suites. We appreciate your business
1.0分
其他
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Room was not cleaned Manager was rude and making jokes about not having items needed for room. There was no water for majority of the stay and was told they couldn't refund us our money. The manager was the worst I've ever dealt with. I will never stay at this location or a comfort hotel again
酒店回复: Thank you for staying here at Comfort Suites.
1.0分
其他
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This place is awful! The water is broken at hotel. Staff is not offering any bottled water or even some kind of compensation. The smoke alarm is beeping in my room and has a plastic trash bag wrapped around it. I called front desk the clerk she didn’t know what to do about until the maintenance man came in the morning. She said she could try track down a 9 volt battery or disconnect the smoke detector. So far no one has come to do anything! I will be getting in touch with cooperate office.
3.0分
其他
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Orange ceiling
The ceiling in the bathroom looked terrible needs new paint to cover what looks to be a smoking room at one point. There looked liked a big fat dried booger on the wall by the closet.
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酒店回复: I am sorry you weren't happy with your room. We are in the process of getting all rooms up to date. I have talked to my housekeeping department to make sure they are checking everything in the room. We do appreciate your business. Thank you for staying here at Comfort Suites.
4.0分
其他
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Overall it was a good stay. We booked 3 nights in a suite with a pullout couch, just to get out of the house for fall break and do daily activities around Tulsa.
The front desk staff were some of the friendliest I’ve ever experienced. Breakfast is what you’d expect for hotel, the waffle maker was a nice touch. I would definitely stay here again.
Our room had an….odd smell. Not particularly bad, almost like someone was cooking something that was very heavily seasoned. But it lingered throughout the entire stay.
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酒店回复: I am happy to hear your stay with us was good. I do want to apologize for the oder that was in your room. We do appreciate your business and I am happyy to hear you will be returning to stay with us.
3.0分
其他
The laundry room was out of order. The rooms are very outdated with stains on the walls and mold in the bathroom with a weird smell.
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酒店回复: Ms. Byrd, I do apologize for the wall being stained and the order that was in your room. Myself and the maintance are checking into what the smell is. As for our laundry room, right now we are waiting on a part for our dryer. I do apologize for the inconvience. Thank you for staying with us here at Comfort Suites. We appreciate your business.
1.0分
家庭亲子
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There was no one at the front desk when checking in the room smelled and we're very dirty. We left and had to find another hotel. I would not recommend this hotel.
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酒店回复: I understand you being unhappy with someone not being at our front desk while you were checking in. Our policty is someone is always to be there. I will be taking care of the is issue. Again I do apologize.
2.0分
家庭亲子
Pool light came out while kids were swimming,need better breakfast options and later breakfast time
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酒店回复: Good morning. I want to apologize for the light going out while the children were swimming. I had my maintance man check on that. We will continue to improve our breakfast. Thank you for staying with us we appreciate your business. We hope to see you again.
1.0分
其他
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Had the room reserved for an entire week while our children showed animals at the fair. Room was filthy when we arrived an had to have it cleaned again. Kept finding food an other items from previous guest. Manager kept making excuses the whole time we were there. Staff tried to enter our room three times while we had the DND on the door but when asked to clean while we were gone no one came in. We had to get our own toiletries, trash liners, even offered to vacuum our room but was told no. Second to the last night we were there we found a cockroach in our kitchen area of our room. Again was met with excuses a told she let two HK go but seen same said HK’s there the next morning confronted manager again to let her know we would definitely be contacting corporate.
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酒店回复: I apologize for any inconvience this may have caused you. Thank you for staying with us.
1.0分
其他
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Stayed here a few years back and it was great. This round was horrible! Double booked our room, we weren’t the only ones double booked either. Stayed 5 nights and our room was barely touched once and that was after I had to throw a fit with management. My husband asked for clean towels and wash rags and were told they didn’t have any. The entire property was gross. Will never stay at this property again.
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酒店回复: I do apologize for your room not getting the cleaniness while your stay with us. I am sorry you won't be staying with us, I understand. Especially when you don't get the quality of service.
我在那里住了五天，他们从来没有打扫过房间，也没有给过毛巾。
Room was not cleaned Manager was rude and making jokes about not having items needed for room. There was no water for majority of the stay and was told they couldn't refund us our money. The manager was the worst I've ever dealt with. I will never stay at this location or a comfort hotel again
This place is awful! The water is broken at hotel. Staff is not offering any bottled water or even some kind of compensation. The smoke alarm is beeping in my room and has a plastic trash bag wrapped around it. I called front desk the clerk she didn’t know what to do about until the maintenance man came in the morning. She said she could try track down a 9 volt battery or disconnect the smoke detector. So far no one has come to do anything! I will be getting in touch with cooperate office.
Orange ceiling
The ceiling in the bathroom looked terrible needs new paint to cover what looks to be a smoking room at one point. There looked liked a big fat dried booger on the wall by the closet.
Overall it was a good stay. We booked 3 nights in a suite with a pullout couch, just to get out of the house for fall break and do daily activities around Tulsa.
The front desk staff were some of the friendliest I’ve ever experienced. Breakfast is what you’d expect for hotel, the waffle maker was a nice touch. I would definitely stay here again.
Our room had an….odd smell. Not particularly bad, almost like someone was cooking something that was very heavily seasoned. But it lingered throughout the entire stay.
The laundry room was out of order. The rooms are very outdated with stains on the walls and mold in the bathroom with a weird smell.
There was no one at the front desk when checking in the room smelled and we're very dirty. We left and had to find another hotel. I would not recommend this hotel.
Pool light came out while kids were swimming,need better breakfast options and later breakfast time
Had the room reserved for an entire week while our children showed animals at the fair. Room was filthy when we arrived an had to have it cleaned again. Kept finding food an other items from previous guest. Manager kept making excuses the whole time we were there. Staff tried to enter our room three times while we had the DND on the door but when asked to clean while we were gone no one came in. We had to get our own toiletries, trash liners, even offered to vacuum our room but was told no. Second to the last night we were there we found a cockroach in our kitchen area of our room. Again was met with excuses a told she let two HK go but seen same said HK’s there the next morning confronted manager again to let her know we would definitely be contacting corporate.
Stayed here a few years back and it was great. This round was horrible! Double booked our room, we weren’t the only ones double booked either. Stayed 5 nights and our room was barely touched once and that was after I had to throw a fit with management. My husband asked for clean towels and wash rags and were told they didn’t have any. The entire property was gross. Will never stay at this property again.