This trip was unexpected so the hotel stay wasnt planned. The rooms were nasty. They all smelled like smoke and mold. Furniture was REALLY NASTY. Check in took WAY TOO LONG for being paid for online prior to check in. Barley spoke English (although she was nice). I feel bad leaving a bad review but....my husband made me 😬 HE thought it was ALL nasty.😐
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酒店回复: Hello Kassi,Thank you for sharing your feedback regarding your recent stay. We take guest comments seriously and value your insights as they help us improve our services. We understand that cleanliness and check-in efficiency are crucial elements of a positive experience. Your observations about staff communication are also noted, and we continuously strive to enhance our team capabilities. We hope you consider staying with us again in the future, as we aim to provide a better experience and live up to our guests’ expectations.
1.0分
其他
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Will never stay in this hotel again, i had reservations months ahead and when i arrived the said my reservation was cancelled and charged me double the amount of my reservation. also the room very dirty . they advertised breakfast included but did not have a breakfast available. do not stay in this hotel, other guests were also very unhappy, thank you, Louie
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酒店回复: Dear OnAir566506, Thank you for taking the time to share your feedback. I am truly sorry to hear about the experience you described during your recent stay. We understand how frustrating it must have been to arrive with a confirmed reservation only to encounter issues at check-in, as well as concerns about pricing, cleanliness, and breakfast availability. This is certainly not the impression we want to leave with our guests. Please know that your comments have been shared with our management team so we can review what happened with your reservation and take the necessary steps to prevent such situations in the future. Cleanliness is a top priority for us, and I apologize that your room did not meet the standards you or we expect. We will be addressing this immediately with our housekeeping team. Regarding breakfast, we regret that it was not available as advertised during your visit. We will be reviewing our communication and offerings to ensure guests have clear and accurate information prior to booking. We value your feedback and will use it to make improvements for future guests.
5.0分
情侣出游
Staff was very helpful helping us find a safe place to run in the morning
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酒店回复: Hello Marisue,Thank you for your feedback! We’re glad to hear that our staff made your stay more enjoyable by assisting you in finding a safe running route. We aim to provide valuable local insights to enhance our guests' experiences. Your comments are appreciated, and we hope you had a pleasant overall stay with us.
3.0分
商务出差
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The room looked clean and was comfortable, but the entire room had a weird, musty smell to it, and the sofa in the room smelled like urine. Some of the linens were stained. For the price, it's about what I'd expect.
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酒店回复: Hello Debra,Thank you for sharing your feedback. We're glad to hear that you found the room to be clean and comfortable. Your comments regarding the musty smell and the sofa have been noted, and we will pass this information along to our housekeeping team for their review. We appreciate your insights as they help us improve the overall guest experience. Thank you for staying with us.
1.0分
其他
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The friendly front desk staff couldn't balance out the horrible conditions in the room. The room was dirty, and there were cigarette holes in the bed cover. The very worst issue though, was the flies. The window sills were covered with dead flies, as were many of the surfaces throughout the room. The entire room was full of live flies that covered many surfaces and flew throughout the room. It was a truly disgusting experience. I ended up leaving early and sleeping in my vehicle. The shower was too disgusting and full of flies to use.
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酒店回复: Dear rrfarmandrancchse2021, Thank you for taking the time to share your experience with us, though I am deeply sorry and disappointed to learn about the unacceptable conditions you encountered during your stay. First and foremost, please accept my sincerest apologies for the condition of your room. What you described particularly the presence of flies, dirty surfaces, and cigarette burns is far below our standards and completely unacceptable. No guest should ever have to endure such an environment, and I fully understand why you chose to leave early. I am truly sorry that your stay was not only uncomfortable but distressing. While I’m grateful that you found our front desk staff to be friendly and welcoming, I also recognize that no level of service can make up for a room in that state. Your feedback has been immediately escalated to both our housekeeping and maintenance departments. We have taken your report seriously and are conducting a thorough inspection and deep cleaning of the affected room, as well as others, to ensure this does not happen again. We are also working with pest control professionals to fully address the issue. This is not the kind of experience we ever want our guests to have, and I would like the opportunity to make this right. Your feedback is helping us take immediate corrective action, and we would value the chance to regain your trust, should your travels bring you back to the area. Thank you again for bringing this matter to our attention. We are committed to doing better.
4.0分
家庭亲子
Older facility, but clean. Friendly, helpful staff.
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酒店回复: Hello Lorna, Thank you for sharing your feedback! We're pleased to hear that you found our facility clean and that our staff provided friendly and helpful service during your stay. We appreciate your insights and hope to see you again for another visit in the future, where we can offer you an even better experience.
2.0分
其他
Property needs upgrading. Mattress and chairs need replacement. Shower curtain needs replacement. Room smelled of smoke. Room cold when we arrived
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酒店回复: Hello Michael, Thank you for sharing your feedback with us. We appreciate your comments regarding the property, and we will share them with our management to improve our services. Please feel free to reach out to our management team with any further concerns you may have. Your satisfaction is important to us, and we hope to welcome you back in the future.
5.0分
其他
Food & fuel nearby, clean, great value
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酒店回复: Hello Steve,Thank you for your positive feedback! We're glad to hear that you found our location convenient and appreciated the cleanliness and value during your stay. Your insights are valuable to us, and we hope to welcome you back in the future. Thank you for choosing us!
4.0分
情侣出游
Staff was friendly and room was comfortable
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酒店回复: Hello Brandon, Thank you for your feedback! We're glad to hear that you found our staff friendly and your room comfortable. Your positive remarks will certainly be shared with our team. We appreciate your choosing us for your stay and hope to welcome you back in the future for another enjoyable experience.
1.0分
情侣出游
The room had a bad odor, sink leaked, bathtub leak, dirty around the toilet. Cockroach on desk. Sheets were stained but clean. Door handles were loose.
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酒店回复: Hello Kimberly,We appreciate you sharing your feedback with us and regret to learn about your experience. Ensuring our guests' comfort is a top priority, and your comments will be shared with the relevant teams for their immediate attention. Rest assured that we take all feedback seriously and continuously strive to improve our services.
This trip was unexpected so the hotel stay wasnt planned. The rooms were nasty. They all smelled like smoke and mold. Furniture was REALLY NASTY. Check in took WAY TOO LONG for being paid for online prior to check in. Barley spoke English (although she was nice). I feel bad leaving a bad review but....my husband made me 😬 HE thought it was ALL nasty.😐
Will never stay in this hotel again, i had reservations months ahead and when i arrived the said my reservation was cancelled and charged me double the amount of my reservation. also the room very dirty . they advertised breakfast included but did not have a breakfast available. do not stay in this hotel, other guests were also very unhappy, thank you, Louie
Staff was very helpful helping us find a safe place to run in the morning
The room looked clean and was comfortable, but the entire room had a weird, musty smell to it, and the sofa in the room smelled like urine. Some of the linens were stained. For the price, it's about what I'd expect.
The friendly front desk staff couldn't balance out the horrible conditions in the room. The room was dirty, and there were cigarette holes in the bed cover. The very worst issue though, was the flies. The window sills were covered with dead flies, as were many of the surfaces throughout the room. The entire room was full of live flies that covered many surfaces and flew throughout the room. It was a truly disgusting experience. I ended up leaving early and sleeping in my vehicle. The shower was too disgusting and full of flies to use.
Older facility, but clean. Friendly, helpful staff.
Property needs upgrading. Mattress and chairs need replacement. Shower curtain needs replacement. Room smelled of smoke. Room cold when we arrived
Food & fuel nearby, clean, great value
Staff was friendly and room was comfortable
The room had a bad odor, sink leaked, bathtub leak, dirty around the toilet. Cockroach on desk. Sheets were stained but clean. Door handles were loose.