酒店回复: Hi, Kolton! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara
酒店回复: Hi, Kimberly! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva
5.0分
其他
原文
翻译提供方:Google
有史以来最棒的客户服务。我睡得像婴儿一样好。
1.0分
其他
展开
The filthy room was infested with insects. There was an unsafe extension cord running from the dirty refrigerator to the bathroom outlet so the bathroom door could not close. The smell was disgusting. The staff was dishonest and rude. The hotel's fraudulent behaviour was reported.
基本设施
价格低廉,物有所值。房间非常基本,没有比广告中承诺的更多东西。我发现房间没有图片上看起来那么好。确实看到了几只小蟑螂,但没有臭虫或其他害虫。可以好好打扫一下。床相当舒服,周围似乎也足够安全。
没有空调
房间温度很高,过滤器非常脏,没有垃圾桶,因为没有办法清洁过滤器,所以拆掉了过滤器,房间整晚都没有降温。说允许携带宠物,我非常感激,但我被告知他们最多只能在房间里呆大约 2 个小时,而且他们短暂停留仍需支付 10 美元。我们去那里是因为价格,绝对不是因为舒适和友好。
服务粗鲁暴力,不专业,而且真的很脏,不得不离开,换一家酒店
房间很脏,有虫子和蟑螂。不要住在这里,我在救你的命
我没有住在那里。这个地方至少可以说是令人恶心的。带着孩子们去温盖特酒店订了一间房间
这个地方非常破旧。破烂的汽车散落在四周。我的房间没有烟雾探测器,因为电线从天花板上垂下来,马桶座简直断成了两半,房间里的烟味让我恶心,房间里充满了监狱的气氛。房间里有一些非常可疑的人,我猜有一个人被赶出去了,或者什么的,他正在关门,把他的所有东西都搬到大厅里。
价格实惠,在我的承受范围内。既然我在这家酒店和其他五星级酒店都能睡得安稳,为什么还要花这么多钱住五星级酒店呢?威尔逊 美国陆军残疾退伍军人-E4。
整个房间都很脏,而且有异味。看上去像是被遗弃了。酒店因房间状况不佳而拒绝退款。
有史以来最棒的客户服务。我睡得像婴儿一样好。
The filthy room was infested with insects. There was an unsafe extension cord running from the dirty refrigerator to the bathroom outlet so the bathroom door could not close. The smell was disgusting. The staff was dishonest and rude. The hotel's fraudulent behaviour was reported.