酒店回复: Dear Mel,We sincerely apologize for the unpleasant experience during your stay. It is disappointing to hear about the smoke odor and the condition of the room. Providing a clean and comfortable environment is our priority, and we regret that we fell short in this instance. Your feedback is invaluable, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity in the future to provide a much better experience. Sincerely,Hotel Management

酒店回复: Dear Erika,We sincerely apologize for the concerns you experienced during your stay. Guest safety and comfort are our top priorities, and we regret that you did not feel secure. We will review security measures to ensure a more comfortable environment for all guests. Additionally, we apologize for the noise issue with the air conditioner and will have our maintenance team address it promptly. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing these matters to our attention. We hope for the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management

酒店回复: Dear Monica,Thank you for taking the time to share your feedback. We are glad you chose to stay with us and appreciate your candid comments. We sincerely apologize for the disturbances and discomfort you experienced during your visit. Please be assured that your concerns have been noted, and we are working to improve the quality of our accommodations. We hope you’ll consider returning so we may offer you a more pleasant and restful stay in the future.Sincerely,Hotel Management

酒店回复: Dear Francisco, We’re glad you found the hotel comfortable and appreciate you sharing your thoughts on breakfast. Guest satisfaction is important to us, and we will take your comments into consideration as we work to improve our offerings. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management

酒店回复: Dear Alan, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

酒店回复: Dear Ernesto, We’re delighted to know your stay felt nearly perfect and that you enjoyed your time with us. However, we do regret the concern you mentioned regarding the floors and appreciate you bringing it to our attention. Your feedback helps us improve, and we look forward to welcoming you again at Extended Stay America for an even better experience.Sincerely,Hotel Management