酒店回复: Dear Rosa.Thank you for being an exceptional guest here at the Clarion Pointe near EKU,Please visit with us again soon.
5.0分
其他
原文
翻译提供方：Google
该设备处于北美标准状态。虽然存在一些问题，但也不至于到了无能为力的程度。工作人员很友善。
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酒店回复: Dear Osamu,Thank you for your feedback! We appreciate your visit with us.Kind regards,
1.0分
家庭亲子
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The property while having handicap accessibility did not have clean rooms or hot water. The staff was excellent just not a well taken care of property I would not suggest staying in this hotel if you are disabled
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酒店回复: Dear Jessie,Thank you for your feedback!Should you need to discuss this matter in more detail, please feel free to contact me here at the hotel.Sincerely,
2.0分
情侣出游
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Very strange set up, buildings were separated, parking lot not kept up. Our room was not good at all. We had some kind of machine for “ozone” to remove smells? Smelled kinda like smoke possibly, but all over the walls is like they have strayed something and it dripped. Outside doors were not locked so anyone could walk in.
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酒店回复: Dear Kristie,Thank you for being our guest, We value your feedback.Should you have contacted the front desk we would have gladly accommodated your request to be move .Our apologies for your unpleasant visit with us.Kind regards,Betty JGeneral manager
5.0分
商务出差
Everything was great, the only thing i can think of, maybe a couple of more lights in the parking lot.
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酒店回复: Dear Brad, Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Richmond North near University. Sincerely, Betty JohnsonGeneral Manager
2.0分
其他
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Upon entering the room, the floors had not been swept. Shower ring was broken. Day 3 of our stay, we were gone all day. Staff came in the room, made one bed but not the other, took a roll of toilet paper leaving us with the one on the holder. My zippers on my luggage are always left to right and when we came back all of my zippers were in the middle. We left even though our room was paid thru for the next night. Rifling thru ones luggage is not a comforting feeling. Some of the staff hung out at the north end of the building and we were constantly greeted by the skunk smell of *********. Absolutely hate that smell, we won't be back.
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酒店回复: Dear Derrek,Thank you for being our guest. I am glad that I was able to get your concerns addressed.We valued your staying with us and look forward to your next visit.Warm wishes,Betty JGeneral manager
2.0分
商务出差
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Stale air and hotel
the biggest issue is the smell of this establishment, stale old ****. It was hard to breath in the room, not much ventilation. There was a general stickiness too many surfaces. The staff was friendly. The hotel needs some updating it just felt dark and dirty.
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酒店回复: Dear Vanessa, Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Richmond North near University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us. We hope for an opportunity to properly host you in the future. Sincerely, Betty JohnsonGeneral Manager
5.0分
其他
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Overall such a good stay! The breakfast was great! Staff was so kind and helpful, let me extend my checkout to 12, everything was so clean. No deposit either! 10/10
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酒店回复: Dear Brittany, Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Richmond North near University. We hope to see you again soon! Sincerely, Betty JohnsonGeneral Manager
3.0分
家庭亲子
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You couldn’t find friendlier staff but the inside is old looking carpet is worn and bathroom is defiantly small compared to most! Pictures don’t match what it actually looks like. Needs to be updated
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酒店回复: Dear Jamie,Thank you for your opinion. We appreciate you choosing to visit with us. We sure hope that you will visit with us again soon!Best regards,
4.0分
家庭亲子
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The hotel is clean and the beds are comfortable. The breakfast was standard with waffles, eggs, and sausage. Our room had a couple issues where the sink didn't drain properly and there was no hot water.
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酒店回复: Dear Michael,Thank you for being our guest!For any inconvenienced you may have experienced we send our deepest apologies. I have spoken with maintenance to make sure with the hot water temperature stays adjusted as needed.Thank you again for being our awesome guest!Kind regards,
非常好，非常干净
该设备处于北美标准状态。虽然存在一些问题，但也不至于到了无能为力的程度。工作人员很友善。
The property while having handicap accessibility did not have clean rooms or hot water. The staff was excellent just not a well taken care of property I would not suggest staying in this hotel if you are disabled
Very strange set up, buildings were separated, parking lot not kept up. Our room was not good at all. We had some kind of machine for “ozone” to remove smells? Smelled kinda like smoke possibly, but all over the walls is like they have strayed something and it dripped. Outside doors were not locked so anyone could walk in.
Everything was great, the only thing i can think of, maybe a couple of more lights in the parking lot.
Upon entering the room, the floors had not been swept. Shower ring was broken. Day 3 of our stay, we were gone all day. Staff came in the room, made one bed but not the other, took a roll of toilet paper leaving us with the one on the holder. My zippers on my luggage are always left to right and when we came back all of my zippers were in the middle. We left even though our room was paid thru for the next night. Rifling thru ones luggage is not a comforting feeling. Some of the staff hung out at the north end of the building and we were constantly greeted by the skunk smell of *********. Absolutely hate that smell, we won't be back.
Stale air and hotel
the biggest issue is the smell of this establishment, stale old ****. It was hard to breath in the room, not much ventilation. There was a general stickiness too many surfaces. The staff was friendly. The hotel needs some updating it just felt dark and dirty.
Overall such a good stay! The breakfast was great! Staff was so kind and helpful, let me extend my checkout to 12, everything was so clean. No deposit either! 10/10
You couldn’t find friendlier staff but the inside is old looking carpet is worn and bathroom is defiantly small compared to most! Pictures don’t match what it actually looks like. Needs to be updated
The hotel is clean and the beds are comfortable. The breakfast was standard with waffles, eggs, and sausage. Our room had a couple issues where the sink didn't drain properly and there was no hot water.