酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at our motel. We genuinely appreciate your kind words about our staff, and we're sorry to learn that your overall experience fell short of your expectations.We sincerely apologize for the discomfort you faced due to the bed and the bedding provided. Your concerns about the thin sheets, lack of a proper comforter, and the condition of the quilt are certainly not reflective of the quality we aim to offer our guests. We understand the importance of a good night's sleep, and we regret that we missed the mark on this crucial aspect of your stay.Regarding the cleanliness of the room, we are equally disappointed to hear about your perception. Maintaining a clean and inviting environment is a top priority for us, and we have strict standards in place to ensure the rooms are spotless and well-maintained. Your feedback has been taken seriously, and we will be working diligently with our housekeeping team to address any lapses in their attention to detail.Additionally, we apologize for the discomfort you experienced with the mattress. We understand that each guest has unique preferences, and we will assess the condition of the beds to ensure they meet the comfort standards expected by our guests.We truly value your feedback as it allows us to identify areas that need improvement and take appropriate action to enhance our guests' experiences. Please know that your comments have been shared with the management, and we will be taking the necessary steps to address these issues immediately.If your travels bring you back to the area, we would love to have the opportunity to make it up to you and provide you with a more comfortable and enjoyable stay. Please do not hesitate to reach out to us directly if you decide to give us another chance.Once again, we apologize for any inconvenience you experienced and thank you for your understanding. We look forward to serving you better in the future.
5.0分
其他
原文
翻译提供方:Google
Kebk 的地方,如果它非常好,事实是我很舒服
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酒店回复: Thank you for your kind words! We're thrilled to hear that you found our place clean and our staff helpful. Your feedback motivates us to continue providing excellent service. We look forward to welcoming you back soon!
酒店回复: Thank you for taking the time to provide feedback on your recent stay at our motel. We appreciate your comments, both positive and negative, as they help us improve our services and offerings.We're glad to hear that you found your room to be clean. However, we apologize if the price did not meet your expectations. We strive to offer competitive rates while providing a comfortable stay, and we regret if you felt the value was not up to par. Your feedback will be taken into consideration as we review and adjust our pricing policies.We apologize for the view from your room. We understand that a pleasing view can enhance the overall experience, and we apologize if this aspect fell short during your stay. We will continue to work on improving the aesthetics of our surroundings to provide a more enjoyable atmosphere for our guests.We regret that the breakfast options did not meet your expectations. We aim to provide a satisfying and varied breakfast experience, and we apologize if the selection fell short during your stay. Your feedback will be shared with our team, and we will make efforts to improve the quality and variety of our breakfast offerings.Regarding the incident with someone sleeping in a room marked as "vending," we apologize for the confusion and inconvenience caused. We will investigate this matter further and take appropriate measures to ensure it does not happen again.Thank you for bringing these matters to our attention. We appreciate your feedback and hope to have the opportunity to serve you better in the future. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our management team directly.
2.0分
其他
原文
翻译提供方:Google
到早上 8 点,几乎所有早餐食品都卖光了——果汁、牛奶、咖啡、热食、面包。没有补货供应。
前台工作人员几乎不怎么交流。
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酒店回复: Thank you for taking the time to share your feedback with us regarding your recent stay at our motel. We sincerely apologize for the inconveniences you encountered during your breakfast experience and interactions with our front desk staff.We deeply regret that the breakfast options were depleted so early during your stay. We understand the importance of providing a satisfying breakfast for our guests, and we will take immediate steps to ensure that we have ample supplies available in the future. This includes restocking items promptly and potentially extending breakfast hours to accommodate the needs of our valued guests.Regarding the issue with our front desk staff, we apologize for any noncommunication you experienced. We will address this matter with our team to ensure that all guests receive the attentive and helpful service they deserve.Your feedback is vital to our ongoing efforts to improve our services, and we appreciate you bringing these issues to our attention. We hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a much-improved experience.Once again, thank you for choosing our motel for your stay, and we look forward to the possibility of welcoming you back.
1.0分
情侣出游
原文
翻译提供方:Google
垃圾场要 400 美元。电视和吹风机都坏了。咖啡不能喝。
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酒店回复: Thank you for bringing your concerns to our attention regarding your recent stay at our motel. We apologize for the inconvenience and disappointment you experienced during your visit. We are truly sorry to hear that you found your room to be below your expectations and that the TV and hairdryer were not functional. We understand the frustration this must have caused, and we assure you that we will investigate these issues promptly to ensure they are addressed and resolved. Your comfort and satisfaction are of utmost importance to us.Furthermore, we apologize for the quality of the coffee provided. We strive to offer a pleasant start to the day, and we regret that the coffee fell short of your expectations. We will review our coffee preparation process to ensure a better experience for our guests in the future.We appreciate your feedback as it helps us identify areas for improvement. Your comments have been shared with the appropriate teams, and we will take the necessary steps to prevent similar issues from occurring again. We hope that you will reconsider staying with us in the future, as we would welcome the opportunity to provide you with a much-improved experience that reflects the high standards we strive for.
1.0分
其他
原文
翻译提供方:Google
感觉不安全。我们离开了
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酒店回复: We apologize for any discomfort you may have experienced during your stay. Your safety is of utmost importance to us, and we take your feedback seriously. We would appreciate it if you could provide more details about your concerns so that we can address them and ensure a better experience for future guests. Thank you for bringing this to our attention.
1.0分
其他
原文
翻译提供方:Google
房间小,墙薄。没有空调
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酒店回复: Thank you for sharing your feedback regarding your recent stay at our motel. We apologize for any inconvenience you experienced during your visit. We understand that the size of the room did not meet your expectations. We strive to provide comfortable accommodations for all our guests, and we apologize if the room fell short in this regard. Your feedback will be taken into consideration as we continue to improve our offerings. We also apologize for any disturbance caused by thin walls. We understand the importance of a peaceful and quiet environment, and we will explore possible solutions to address this issue and enhance the overall experience for our guests.Regarding the absence of an AC unit, we checked and it was fully functional we still apologize for any discomfort you may have experienced. However upon checking, AWe strive to provide a comfortable temperature in all our rooms, and we will review our facilities to ensure that our guests have a pleasant and enjoyable stay, especially during warmer months.We appreciate your feedback, as it helps us identify areas for improvement. If you have any further comments or suggestions, please feel free to contact our management team directly. We value your patronage and hope to have the opportunity to better serve you in the future.Thank you for bringing these matters to our attention.
3.0分
家庭亲子
We had to move rooms twice. Once because the smoke detector was broken and the next was because the mini fridge was broken.
3.0分
其他
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Love the lighting. The chandeliers were beautiful. Inside was nice and beautiful. Downfall was their luggage cart wheel was broken and another wheel was flat I am disabled. My mom had to carry everything in and out. Breakfast was phenomenal sausage, gravy and biscuits and eggs was wonderful. Good coffee! Good minute maid orange and apple juice. Ice cold milk overall. Not bad experience. Go outside at night and you can smell french fries. Factory across the street makes french fries and tater tots and hash browns and smelt. So good
2.0分
其他
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We are elderly and needed help with baggage,& it lost a wheel.. The motel only had 1 cart and . Guests had to find parts just inside & outside. It was all on one level which helped. Sandra Boyd
员工非常好,但床非常不舒服,房间感觉很脏。床单和寝具太薄了,就像没有寝具一样。我想他们要么完全忘了给我一条被子,因为我只有一条床单和一条非常薄的被子。“被子”上有污垢痕迹。而且床垫硬得像石头一样。
Kebk 的地方,如果它非常好,事实是我很舒服
优点——房间很干净。
缺点——一间小而乏味的房间要 350 美元。
可以看到碎石和沥青地段、加油站和工业建筑。早餐是干鸡蛋和油腻的香肠。有人在标有“自动售货机”的房间里睡觉。80 美元的价格我没什么可抱怨的。太糟糕了,太不值得了。
到早上 8 点,几乎所有早餐食品都卖光了——果汁、牛奶、咖啡、热食、面包。没有补货供应。
前台工作人员几乎不怎么交流。
垃圾场要 400 美元。电视和吹风机都坏了。咖啡不能喝。
感觉不安全。我们离开了
房间小,墙薄。没有空调
We had to move rooms twice. Once because the smoke detector was broken and the next was because the mini fridge was broken.
Love the lighting. The chandeliers were beautiful. Inside was nice and beautiful. Downfall was their luggage cart wheel was broken and another wheel was flat I am disabled. My mom had to carry everything in and out. Breakfast was phenomenal sausage, gravy and biscuits and eggs was wonderful. Good coffee! Good minute maid orange and apple juice. Ice cold milk overall. Not bad experience. Go outside at night and you can smell french fries. Factory across the street makes french fries and tater tots and hash browns and smelt. So good
We are elderly and needed help with baggage,& it lost a wheel.. The motel only had 1 cart and . Guests had to find parts just inside & outside. It was all on one level which helped. Sandra Boyd