The WiFi wasn’t working, then the tv wouldn’t work, got tv to work then no sound, breakfast was stale and barely had anything out to eat, still had to go eat when we checked out, will not stay here again
展开
酒店回复: Dear Monica,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We regret the issues you experienced with the WiFi, TV, and breakfast, and we appreciate you bringing them to our attention. Your comments will be shared with our team so we can address these concerns and improve the guest experience.We hope you might consider giving us another chance in the future to provide the high-quality stay we strive for.
2.0分
家庭亲子
Very dated. Maybe ok for some. We had to cancel second night
and they said credit wili'from you...
Robert Stahl
展开
酒店回复: Dear John,Thank you for sharing your feedback. We sincerely apologise that your stay did not meet your expectations and that you found the property dated. We also regret any confusion regarding your second night cancellation and the credit process. Your comments have been shared with our team to help us improve both our accommodations and guest communications.We hope to have the opportunity to provide a more seamless experience in the future.
1.0分
情侣出游
Heat worked air conditioning barely blew bed was dirty had hard and a smart water bottle lid under the sheet got ate alive by fleas all night was not happy
展开
酒店回复: We’re very sorry to hear about your experience and sincerely apologize for the issues you encountered. This is far below our standards, and we take concerns about cleanliness and room condition extremely seriously. We have addressed your comments with our housekeeping and maintenance teams for immediate correction. Thank you for bringing this to our attention, and we would welcome the chance to provide you with a much better stay in the future.
2.0分
其他
展开
Staff was great and was happy with the room until the roaches appeared. We were moved to another room, which also had roaches. That's when we checked out and had to find another hotel. Still waiting for our refund.
展开
酒店回复: Dear Arlene,We sincerely apologize for the issues you experienced during your stay. The situation you described is not reflective of the standards we strive to maintain. We appreciate your patience regarding your refund and are actively working to ensure it is processed promptly. Thank you for sharing your feedback, and we hope to have the opportunity to restore your confidence in our property in the future.
4.0分
家庭亲子
My sister was going to stay in a room near the office but there were roaches. Also our hallways smelled like urine.
展开
酒店回复: Dear Irene,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with cleanliness, including the presence of roaches and the odor in the hallways. Your feedback is very important, and we are addressing these concerns with our housekeeping and maintenance teams to ensure a cleaner and more comfortable environment for all our guests.We appreciate your understanding and hope to have the opportunity to provide a better stay in the future.
4.0分
家庭亲子
Thee grounds are not lovely, but there is a nice little outside table and chairs. Very convenient to the highway, though not noisy.
展开
酒店回复: Dear Barbara,Thank you for sharing your feedback. We’re glad you enjoyed the convenience of our location and the outdoor seating area. We also appreciate your comments about the grounds, and we’ll take this into consideration as we continue to make improvements. We hope to welcome you again soon for an even better experience.
2.0分
其他
展开
Not the best
Although the staff was very pleasant and the breakfast was acceptable, walking into the first floor it smelled of cheap perfume and dirty water. The second floor had a putrid sour smell throughout the hall. The room was clean . There was a phone , but when I went to call the front desk there was no cord or a place to connect the phone as if it was a display only. One of the bathroom doors we had to lift to latch. The horrifying part was in the morning as a roach was trying to enter our room causing us to leave early . I showed the picture of the roach to the housekeeper and to the front desk. The housekeeper apologized. The front desk man did not give me much of a response. This was my first time experiencing this type of bug and was terrifying.
展开
酒店回复: Dear Malynda,Thank you for sharing your detailed feedback. While I’m glad you found our staff pleasant and your room clean, I sincerely apologize for the odors you encountered, the issues with the bathroom door and phone, and most importantly, the pest concern you described. This is not acceptable, and I want to assure you that immediate corrective actions are being taken with our housekeeping and maintenance teams, as well as pest control, to prevent this from happening again. I’m truly sorry this impacted your stay and your peace of mind. Your comments will be used to improve both our property condition and how our team responds in such situations.
4.0分
其他
Noisy place
The pool was occupied by kids from morning to night
I count find place to even enter the pool
展开
酒店回复: Dear Sushmitha,Thank you for sharing your feedback. We’re glad you chose to stay with us, but we’re sorry to hear that the pool area was too crowded during your visit. We appreciate your input and will review ways to better manage pool usage for a more enjoyable experience for all guests. We hope to welcome you again soon.
太棒了，玩得很开心。我的天哪，我们推荐给所有人。
重新预订非常方便，他们还让我们住进了同一个房间。任何问题他们都能迅速解决，而且非常值得信赖。员工很棒，也很乐于助人。
The WiFi wasn’t working, then the tv wouldn’t work, got tv to work then no sound, breakfast was stale and barely had anything out to eat, still had to go eat when we checked out, will not stay here again
Very dated. Maybe ok for some. We had to cancel second night
and they said credit wili'from you...
Robert Stahl
Heat worked air conditioning barely blew bed was dirty had hard and a smart water bottle lid under the sheet got ate alive by fleas all night was not happy
Staff was great and was happy with the room until the roaches appeared. We were moved to another room, which also had roaches. That's when we checked out and had to find another hotel. Still waiting for our refund.
My sister was going to stay in a room near the office but there were roaches. Also our hallways smelled like urine.
Thee grounds are not lovely, but there is a nice little outside table and chairs. Very convenient to the highway, though not noisy.
Not the best
Although the staff was very pleasant and the breakfast was acceptable, walking into the first floor it smelled of cheap perfume and dirty water. The second floor had a putrid sour smell throughout the hall. The room was clean . There was a phone , but when I went to call the front desk there was no cord or a place to connect the phone as if it was a display only. One of the bathroom doors we had to lift to latch. The horrifying part was in the morning as a roach was trying to enter our room causing us to leave early . I showed the picture of the roach to the housekeeper and to the front desk. The housekeeper apologized. The front desk man did not give me much of a response. This was my first time experiencing this type of bug and was terrifying.
Noisy place
The pool was occupied by kids from morning to night
I count find place to even enter the pool