酒店回复: Dear carlos, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our convenient location near the metro and public transportation. Easy access to transit is something many of our guests value, and we’re pleased it added to the comfort and ease of your stay. Whether you're here for business or leisure, we aim to provide both convenience and comfort throughout your visit. Your positive note means a lot to us, and we hope to have the pleasure of hosting you again at Extended Stay America soon.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
对于这个价格来说，房间很大，设施齐全
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酒店回复: Dear Michael, Thank you for staying with us and for sharing your comments. We're pleased that you enjoyed our spacious and well-equipped rooms. Providing comfort and convenience to our guests at very reasonable rates is one of our top priorities, and it's great to know we met your expectations. We appreciate your comments and look forward to welcoming you back whenever your travels bring you back our way.Sincerely,Hotel Management
酒店回复: Dear Jessica, Thank you for your recent visit and review. We want every guest who stays with us to have a comfortable experience and leave a lasting favorable impression; therefore, we are disappointed that we did not successfully provide this for you. Please accept our apologies for not meeting your expectations. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
非常好
2.0分
其他
I understand it’s an extended stay but something needs to been done with the roaches. Maybe setup pest control every week
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酒店回复: Dear Crystal,Thank you for sharing your feedback and for recognizing the nature of our accommodations. We sincerely apologize for the concern you encountered during your stay and understand how unpleasant it must have been. Your comments have been shared with our maintenance and housekeeping teams to ensure that appropriate preventive measures are strengthened. We appreciate your understanding and hope you will consider staying with us again so we can provide a cleaner and more comfortable experience.Sincerely,Hotel Management
1.0分
其他
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Bad smell in the room and bathroom plus no soap or shampoo or water or anything in the room, dirty towels and bed sheets; dirty smelly carpet in the room; terrible stay , we were to stay two nights but we barely could stay one night and checked out early morning and left away after first night.
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酒店回复: Dear Mohammad,Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations and that you encountered issues with cleanliness and the room amenities. We understand how frustrating and disappointing this must have been, especially when planning to stay for two nights. Your feedback is valuable and will be thoughtfully considered to help ensure future guests have a more comfortable and pleasant experience. We hope you might consider giving us another opportunity in the future so we can provide a stay that reflects a welcoming, well-prepared, and enjoyable environment.Sincerely,Hotel Management
1.0分
其他
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Spend the money somewhere else.
One of the most disgusting places I have ever stayed at. Spend your money else where! When we were checking in there was no organization to it, the lady left us with no explanation and then came back 10min later after what sounded like arguing with someone. This is the same lady we checked out with and when we raised our concerns about the room she just "I'll let my GM know" I don't think you are so I'm going to do it for you: The TV couldn't change channels and then overall just stopped working all together. The bathroom door would not close we had to push it like a linebacker. The shower drain and shower head were all gross, the toilet seat was in a way broken, there's stains on the walls, oh! And don't walk around barefoot because it seems like the carpet doesn’t get cleaned properly. And my ladt favorite details is the missing tile roof in the closet and the MOLD!
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酒店回复: Dear Jessica, Thank you for sharing your experience. We are truly concerned about the impression this visit left with you, and we regret that your stay fell short of expectations. The conditions you described do not represent the quality or care we strive to uphold, and your comments will be taken seriously by our team. We appreciate you taking the time to provide these details, as they highlight areas that need immediate attention. Your feedback is valued, and we hope there will be an opportunity in the future to provide you with a stay that better reflects the standards our guests deserve.Sincerely,Hotel Management
1.0分
其他
Rooms where not clean no tv remote in room had false advertisement on tv saying dishes at no charge but yet front desk wanted to charge for them.
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酒店回复: Dear Guest, We sincerely apologize for the cleanliness issues in your room and the inconvenience caused by the missing TV remote. We also regret the confusion regarding the availability and charges for dishes, and we understand how frustrating this must have been, especially if it contradicted what was advertised. Your comments have been shared with our housekeeping and front desk teams to ensure better communication and service consistency moving forward. We appreciate your input and hope to welcome you back for a more comfortable and seamless stay.Sincerely,Hotel Management
2.0分
其他
A lot of roaches on my room and nothing was done about it .
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酒店回复: Dear Leshly,Thank you for sharing your experience. We sincerely apologize for the discomfort and inconvenience you faced during your stay due to the issue in your room. Your feedback is taken seriously, and we are committed to improving our services to ensure a more comfortable and pleasant environment for all guests. We hope you will consider giving us another opportunity to provide a much better experience in the future, and we would welcome the chance to make your next visit a more enjoyable stay.Sincerely,Hotel Management
需额外收费
租的房间是4人间，只有两条毛巾，如果要加的话要另外收费，沙发床也是一样，沙发的床上用品要另外收费
我喜欢靠近地铁公共交通
对于这个价格来说，房间很大，设施齐全
预订的房间有游泳池和早餐，到了那里没有游泳池，第二天早上没有早餐。如果我有选择，我会改变预订，但没有警告。
非常好
I understand it’s an extended stay but something needs to been done with the roaches. Maybe setup pest control every week
Bad smell in the room and bathroom plus no soap or shampoo or water or anything in the room, dirty towels and bed sheets; dirty smelly carpet in the room; terrible stay , we were to stay two nights but we barely could stay one night and checked out early morning and left away after first night.
Spend the money somewhere else.
One of the most disgusting places I have ever stayed at. Spend your money else where! When we were checking in there was no organization to it, the lady left us with no explanation and then came back 10min later after what sounded like arguing with someone. This is the same lady we checked out with and when we raised our concerns about the room she just "I'll let my GM know" I don't think you are so I'm going to do it for you: The TV couldn't change channels and then overall just stopped working all together. The bathroom door would not close we had to push it like a linebacker. The shower drain and shower head were all gross, the toilet seat was in a way broken, there's stains on the walls, oh! And don't walk around barefoot because it seems like the carpet doesn’t get cleaned properly. And my ladt favorite details is the missing tile roof in the closet and the MOLD!
Rooms where not clean no tv remote in room had false advertisement on tv saying dishes at no charge but yet front desk wanted to charge for them.
A lot of roaches on my room and nothing was done about it .