酒店回复: Judith, Thank you for taking time out of your busy schedule to let us know how we are doing. I am sorry hear your room had a smell. I do hope you let the front desk agent know immediately as they would have gladly moved you. We thank you for choosing La Quinta Port Orange and for your business.
4.0分
其他
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Room was nice, this hotel allows pets so if you’re fortunate to get a room that a pet had previously had a mishap in, you definitely will smell it. Breakfast was good, eggs, bacon, sausage, waffles.
Had an issue that our trailer hitch pin was stolen from our truck. Informed the front desk, but he didn’t really seem to care. Mentioned something about cameras but then did nothing.
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酒店回复: Martin, Thank you for taking time out of your day to let us know how we are doing. We are glad to hear that you enjoyed the room and breakfast. We are sorry to hear about the incident with your trailer hitch. Front desk staff does not have access to the cameras, only I do as manager. If a police report is made, then we will have the officer take a look at the cameras. We are sorry that happened to you. We appreciate you staying with us.
5.0分
其他
It was excellent.It was clean.The staff were awesome and fantastic.And will use them again when I go back
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酒店回复: Thank you so much for your wonderful review, Misty! We’re thrilled to hear you had an excellent stay and that our team made such a great impression. Cleanliness and friendly service are top priorities for us, and it’s rewarding to know we met your expectations. We truly appreciate your loyalty and can’t wait to welcome you back on your next visit!
1.0分
商务出差
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Requested (was definitely not offered) whatever room was available (since the reserved room was not clean/available, as I was extremely tired and wanted to shower and rest. Room had strong musty, mildew odor upon entry. Dead roaches and food particles on the floor. Pulled back comforter to reveal stained linen, as if bed was made without changing linen. Bathroom had strong urine smell, floors appeared to have not been mopped. Did not stay. Gathered my things and left. No point in discussing with management as I had “booked through a third party”. Didn’t want to further bother front desk as she already seemed annoyed that I was requesting an early check-in.
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酒店回复: We’re very sorry to hear about your experience and truly regret that your stay did not meet expectations. Cleanliness and guest comfort are extremely important to us, and the issues you described are not reflective of our usual standards. Your feedback has been shared with our housekeeping and front desk teams to ensure this does not happen again. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
4.0分
其他
everything went well except for complications with tv connection to internet for apps like nextflix
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酒店回复: Chanel, Thank you so much for your feedback. I am happy to see you enjoyed your overall stay with us. I do apologize about the tv connection. We appreciate your business and for choosing La Quinta Port Orange.
5.0分
家庭亲子
The bed was very uncomfortable and felt like the frame was falling apart.
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酒店回复: Trishena, Thank you for taking time out of your busy schedule to let us know how we are doing. I am happy to see that you enjoyed your stay with us. We thank you for choosing La Quinta Port Orange and for your business. If you are ever in the area again, please keep us in mind!
5.0分
其他
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Our yearly Coke Zero Vacation.
We go to Daytona every year for the Coke Zero. We reserved 2 rooms with a connecting door which was so wonderful. We could have convenience and privacy without entering the hallway. The beds were nice, comfortable and clean. The bathrooms were nice and clean with great water pressure. The service was wonderful and friendly. Rooms had a small fridge and microwave. And the complimentary breakfast was good also. We are looking forward to reserving the same for next years race. We had a wonderful time and will definitely be back. We didn’t try the indoor pool but plan on getting in on our next stay this August.
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酒店回复: Cathy, Thank you for taking time out of your busy schedule to let us know how we are doing. I am happy to see you enjoyed your stay with us. We thank you for choosing La Quinta Port Orange and for your business. If you are ever in the area again, please keep us in mind!
5.0分
其他
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The staff at the front desk were incredibly welcoming and made us feel at home.
And The breakfast buffet offered a delicious selection of local and international dishes
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酒店回复: Alonzo, Thank you for taking time out of your busy schedule to let us know how we are doing. I am happy to see you enjoyed your overall stay with us. We thank you for your kind words! We cannot thank you enough for choosing La Quinta Port Orange and for your business. If you are ever in the area again, please keep us in mind!
3.0分
其他
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The rooms were very moldy smelling. The carpeting felt wet/damp and there was visible molding on the curtains near the air-conditioner. The bathroom was nice, the bed was very comfortable
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酒店回复: Kristine, Thank you for taking time out of your busy schedule to let us know how we are doing. We are sorry to hear of the issues you stated were in your room. We will have maintenance investigate this and address everything as soon as possible. We appreciate you bringing this to our attention. I am happy to see that you enjoyed our new mattresses and the bathrooms. We do thank you for your business and your feedback.
5.0分
家庭亲子
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The only thing I would say is things just look out dated the hallways could use some paint and the furniture was all scuffed up but it was a good hotel staff was awesome on every shift
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酒店回复: Giovanni, Thank you so much for taking time out of your busy schedule to let us know how we are doing. We are happy to see that you enjoyed your time with us. We do apologize about the outdatedness of certain things. We are slowly working on replacing many things in the hotel. Last month we got all brand-new mattresses. We appreciate your business and for choosing La Qinta Port Orange. If you are ever in the area again, we hope you will choose us again for your stay!
难闻的气味和令人窒息的房间
Room was nice, this hotel allows pets so if you’re fortunate to get a room that a pet had previously had a mishap in, you definitely will smell it. Breakfast was good, eggs, bacon, sausage, waffles.
Had an issue that our trailer hitch pin was stolen from our truck. Informed the front desk, but he didn’t really seem to care. Mentioned something about cameras but then did nothing.
It was excellent.It was clean.The staff were awesome and fantastic.And will use them again when I go back
Requested (was definitely not offered) whatever room was available (since the reserved room was not clean/available, as I was extremely tired and wanted to shower and rest. Room had strong musty, mildew odor upon entry. Dead roaches and food particles on the floor. Pulled back comforter to reveal stained linen, as if bed was made without changing linen. Bathroom had strong urine smell, floors appeared to have not been mopped. Did not stay. Gathered my things and left. No point in discussing with management as I had “booked through a third party”. Didn’t want to further bother front desk as she already seemed annoyed that I was requesting an early check-in.
everything went well except for complications with tv connection to internet for apps like nextflix
The bed was very uncomfortable and felt like the frame was falling apart.
Our yearly Coke Zero Vacation.
We go to Daytona every year for the Coke Zero. We reserved 2 rooms with a connecting door which was so wonderful. We could have convenience and privacy without entering the hallway. The beds were nice, comfortable and clean. The bathrooms were nice and clean with great water pressure. The service was wonderful and friendly. Rooms had a small fridge and microwave. And the complimentary breakfast was good also. We are looking forward to reserving the same for next years race. We had a wonderful time and will definitely be back. We didn’t try the indoor pool but plan on getting in on our next stay this August.
The staff at the front desk were incredibly welcoming and made us feel at home.
And The breakfast buffet offered a delicious selection of local and international dishes
The rooms were very moldy smelling. The carpeting felt wet/damp and there was visible molding on the curtains near the air-conditioner. The bathroom was nice, the bed was very comfortable
The only thing I would say is things just look out dated the hallways could use some paint and the furniture was all scuffed up but it was a good hotel staff was awesome on every shift