酒店回复: Hello Josselin, Lamentamos que haya tenido una experiencia tan desagradable durante su estancia. Apreciamos que nos haya compartido sus preocupaciones, y entendemos lo importante que es para usted obtener claridad sobre lo sucedido. Le recomendamos que se ponga en contacto con la gerencia para discutir los detalles y buscar respuestas adecuadas a su situación. Su seguridad y bienestar son prioridades para nosotros.
1.0分
家庭亲子
原文
翻译提供方：Google
太糟糕了！房间里有霉菌
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酒店回复: Estimada Pamela:Gracias por compartir su experiencia en Red Roof Inn Washington DC - Lanham. Lamento mucho que no haya disfrutado de su estancia. Lamento saber que el posible moho, según nos ha informado, ha afectado negativamente su experiencia. Si en su próxima estancia tiene algún problema con nosotros, póngase en contacto con nuestra recepción de inmediato para que podamos solucionarlo y garantizar su comodidad.Agradecemos que nos lo haya mencionado, ya que sus comentarios nos ayudan a identificar áreas de mejora en la experiencia del huésped. Gracias por elegir Red Roof. Esperamos que nos dé la oportunidad de brindarle una mejor estancia la próxima vez que visite la zona.Atentamente,ViktorGerencia de Red RoofEspecialista en RediResponse
1.0分
其他
原文
翻译提供方：Google
房间里有异味，床单破损
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酒店回复: Hello Maribel,Lamentamos escuchar que su experiencia no fue satisfactoria debido al olor en la habitación y las sábanas rotas. Agradecemos su valoración y la información proporcionada, ya que nos ayuda a identificar áreas de mejora. Su comentario será compartido con el equipo correspondiente para futuras referencias. Esperamos que considere darnos otra oportunidad en el futuro para brindarle una estadía más placentera.
5.0分
家庭亲子
原文
翻译提供方：Google
我喜欢该地区的宁静
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酒店回复: Hello Esteban,We are pleased to hear that you enjoyed the tranquility in the area. Your feedback is greatly appreciated as we strive to provide a peaceful environment for all our guests. If you have any other comments or suggestions, please feel free to share them with us.
3.0分
其他
原文
翻译提供方：Google
打扫！
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酒店回复: Hello Odett, We appreciate your feedback and regret to hear about your cleanliness concerns. Guest satisfaction is a top priority for us, and we will address this matter with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.
2.0分
情侣出游
The room smelled like piss and there was mold in the AC unit and in the shower. Kind of pricey for a as poor as the condition is.
1.0分
其他
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Unclean and uncomfortable
So the look from the outside was dilapidated, but we still went to the front desk clerk to check in. The gentleman working the desk was extremely nice and personable, but the conditions of the front lobby were very uncomfortable. Once got our keys and went to the room, the room smelled musty, first thing. The sheets and bedding were not clean. The bathroom was the worst. We take a UV light just to check cleanliness. There were bodily fluids everywhere, small bit of mold, dirt in the corners of the bathtub. We then decided to stay there on 5 minutes to find another hotel on such short notice, we did and left within a 30 minute span. Our total time there was 30 minutes, we did not return. And, would not recommend it to anyone.
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酒店回复: Dear Haley,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Springfield, IL. We sincerely appreciate your comments and we're glad that you were pleased with our front desk staff. However, we're very sorry you were unhappy with your experience. It is disheartening to learn that you found our property to be dilapidated and that you were dissatisfied with the cleanliness of your room, as well as your bathroom did not meet your standards. Please accept our sincerest apologies for any inconvenience this has caused.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
其他
The Hotel is not like a picture, we don’t stay there, we move an another option more friendly and according to a Family.
1.0分
朋友出游
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Shower door to our room would not close, causing flooding, and instead of offering us another room, we were given blame and only two towels for our convenience. Upon finally speaking to the manager, all we were offered was a “refund” that was less than ten percent of the stay, even for a safety hazard. He was also extremely unpleasant to deal with, rude, and arrogant. The outlet by our bathroom mirror was broken. Room was dirty with uncleaned hairs in the shower, we encountered bugs at least three times during the stay, and it smelled faintly of urine too. Not sure if the staff or room was more disgusting honestly, but I know I wouldn’t stay here again and neither should you.
地段好，工人也很棒
昨天晚上10点半我就睡觉了。一名扮成警察的醉酒女子来到我的房间，粗暴地将我赶了出去，没有给我任何解释。我仍在等待解释，但保安没有采取任何措施来帮助我。我需要你接收摄像头并看看那个女人是如何拿走我的东西的。
太糟糕了！房间里有霉菌
房间里有异味，床单破损
我喜欢该地区的宁静
打扫！
The room smelled like piss and there was mold in the AC unit and in the shower. Kind of pricey for a as poor as the condition is.
Unclean and uncomfortable
So the look from the outside was dilapidated, but we still went to the front desk clerk to check in. The gentleman working the desk was extremely nice and personable, but the conditions of the front lobby were very uncomfortable. Once got our keys and went to the room, the room smelled musty, first thing. The sheets and bedding were not clean. The bathroom was the worst. We take a UV light just to check cleanliness. There were bodily fluids everywhere, small bit of mold, dirt in the corners of the bathtub. We then decided to stay there on 5 minutes to find another hotel on such short notice, we did and left within a 30 minute span. Our total time there was 30 minutes, we did not return. And, would not recommend it to anyone.
The Hotel is not like a picture, we don’t stay there, we move an another option more friendly and according to a Family.
Shower door to our room would not close, causing flooding, and instead of offering us another room, we were given blame and only two towels for our convenience. Upon finally speaking to the manager, all we were offered was a “refund” that was less than ten percent of the stay, even for a safety hazard. He was also extremely unpleasant to deal with, rude, and arrogant. The outlet by our bathroom mirror was broken. Room was dirty with uncleaned hairs in the shower, we encountered bugs at least three times during the stay, and it smelled faintly of urine too. Not sure if the staff or room was more disgusting honestly, but I know I wouldn’t stay here again and neither should you.