酒店回复: Dear Stephenie,Thank you for bringing this to our attention. We are deeply sorry to hear about the incidents that occurred during your stay and understand how concerning and unsettling that must have been. Please know that the safety and security of our guests and their property are very important to us. We are currently working with local authorities to investigate these events and are taking steps to increase security measures in and around our parking area. We are also addressing the cleanliness of the lot to ensure a more welcoming and safe environment for all our guests.Sincerely,Management Team
5.0分
其他
原文
翻译提供方：Google
出色的治疗
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酒店回复: Dear Hugolina,Thank you for your kind words! We’re so glad you enjoyed the excellent service during your stay. We look forward to welcoming you again soon.Best regards,
5.0分
商务出差
原文
翻译提供方：Google
都好
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酒店回复: Hi Ricardo,Thank you so much for sharing your feedback! We're delighted to hear that everything was good during your stay. It’s always our goal to ensure that our guests have a comfortable and enjoyable experience, and we're happy to know we met that for you. We would love to have the opportunity to welcome you back again and provide an even better experience next time!
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Luis,We appreciate your feedback and regret to learn about the issues you encountered during your stay. Should you have any additional details to share with us, we recommend reaching out to our management team directly for further assistance. Your insights are valued in helping us enhance the overall guest experience.
3.0分
情侣出游
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The staff were polite and helpful. The location was great for our activities and visit. The room was spacious, clean and comfortable. Renovations were being done so some quirks but not any real deal breakers. It was a good trip.
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酒店回复: Dear Guest,Thank you for your kind words about our team, location, and room comfort. We’re pleased to hear you had a good trip, and we appreciate your understanding as we work through renovations to enhance the guest experience. Your feedback means a lot, and we’re glad the minor quirks didn’t affect your stay.Best regards,Management Team
1.0分
其他
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Roaches in rooms, under construction which was not mentioned that they would be when booked 3 months ago. Rooms were dirty, curtains torn and wet paint on door of my room as I was coming and going and water on floor by fridge
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酒店回复: Dear Karen,We’re very sorry to hear about your experience. While we are making improvements to enhance guest comfort, we understand how disruptive such issues can be. Cleanliness and guest safety remain top priorities, and we’ll address your concerns with our team right away.Sincerely,Management Team.
1.0分
其他
No ice buckets, refrigerator did not work in our first room, changed rooms and door lock on the inside did not work
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酒店回复: Dear Carmen,Thank you for your feedback. We regret to hear about the issues you encountered with the room amenities and door lock. This is not the experience we want for our guests, and your comments will be shared with our maintenance team to ensure these matters are promptly addressed.Sincerely,Management Team
3.0分
家庭亲子
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We did not realize the hotel was being remodeled. Very dusty and generally not clean in common areas. Several outlets in our room did not work. Night staff was not very friendly. Day staff was very friendly including the breakfast bar staff, always said good morning with a smile.
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酒店回复: Dear Tylitha,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the ongoing renovations and cleanliness concerns in the common areas. We’re glad, however, that our daytime and breakfast staff made a positive impression with their friendliness and service. Your feedback is appreciated and will be used to improve both our facilities and guest experience.Sincerely,Management Team
4.0分
其他
Breakfast was nice and tasty. Love the biscuits and gravy. Did not have a car so that didn’t matter. Hotel was undergoing renovation so that was a small issue.
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酒店回复: Dear Joel,Thank you for your kind review! We’re delighted you enjoyed the breakfast, especially the biscuits and gravy. We appreciate your patience as we work through renovations to enhance our guests’ experience and look forward to welcoming you back once the updates are complete.Best regards,Management Team
制冰机坏了两个，早餐还不错
停车场很脏而且很危险。我在那里的两个晚上，有 5 辆汽车的车窗被砸碎。
出色的治疗
都好
好的
The staff were polite and helpful. The location was great for our activities and visit. The room was spacious, clean and comfortable. Renovations were being done so some quirks but not any real deal breakers. It was a good trip.
Roaches in rooms, under construction which was not mentioned that they would be when booked 3 months ago. Rooms were dirty, curtains torn and wet paint on door of my room as I was coming and going and water on floor by fridge
No ice buckets, refrigerator did not work in our first room, changed rooms and door lock on the inside did not work
We did not realize the hotel was being remodeled. Very dusty and generally not clean in common areas. Several outlets in our room did not work. Night staff was not very friendly. Day staff was very friendly including the breakfast bar staff, always said good morning with a smile.
Breakfast was nice and tasty. Love the biscuits and gravy. Did not have a car so that didn’t matter. Hotel was undergoing renovation so that was a small issue.