酒店回复: Dear Stephenie,Thank you for bringing this to our attention. We are deeply sorry to hear about the incidents that occurred during your stay and understand how concerning and unsettling that must have been. Please know that the safety and security of our guests and their property are very important to us. We are currently working with local authorities to investigate these events and are taking steps to increase security measures in and around our parking area. We are also addressing the cleanliness of the lot to ensure a more welcoming and safe environment for all our guests.Sincerely,Management Team
5.0分
其他
原文
翻译提供方：Google
出色的治疗
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酒店回复: Dear Hugolina,Thank you for your kind words! We’re so glad you enjoyed the excellent service during your stay. We look forward to welcoming you again soon.Best regards,
5.0分
商务出差
原文
翻译提供方：Google
都好
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酒店回复: Hi Ricardo,Thank you so much for sharing your feedback! We're delighted to hear that everything was good during your stay. It’s always our goal to ensure that our guests have a comfortable and enjoyable experience, and we're happy to know we met that for you. We would love to have the opportunity to welcome you back again and provide an even better experience next time!
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Luis,We appreciate your feedback and regret to learn about the issues you encountered during your stay. Should you have any additional details to share with us, we recommend reaching out to our management team directly for further assistance. Your insights are valued in helping us enhance the overall guest experience.
4.0分
其他
Breakfast was nice and tasty. Love the biscuits and gravy. Did not have a car so that didn’t matter. Hotel was undergoing renovation so that was a small issue.
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酒店回复: Dear Joel,Thank you for your kind review! We’re delighted you enjoyed the breakfast, especially the biscuits and gravy. We appreciate your patience as we work through renovations to enhance our guests’ experience and look forward to welcoming you back once the updates are complete.Best regards,Management Team
2.0分
家庭亲子
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They are doing construction on the building on the first floor. However, it was not blocked off well so there was trash and dust everywhere. The room keys didn’t work properly. We had to ask multiple times for it to work. We were asked multiple times online how many people and then there weren’t enough towels for us he 4 of us.
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酒店回复: Dear Corinne,Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences caused by the ongoing construction and the issues with your room keys and towels. This is not the experience we aim to provide, and your feedback will be shared with our team to ensure better communication and upkeep during renovations. We appreciate your understanding and patience.Sincerely,Management Team
3.0分
其他
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The entrance was tricky i passed it because the one that is isnt clear. Check in was easy, staff was ok (not friendly but not rude). The room was nice and cold and the bed was comfortable. But we didnt know they were doing construction and our room had paint splatter everywhere, the restroom door didnt close because it was poorly sized and they didnt sweep the room which was obvious by the dust bunnies. It made me wonder if the sheets were even changed when i thought about it more. They did have signs by the elevator apologizing for the construction but i would have prefered the room we were in was not still a work in progress. It looks like it will get better but for now, i was not thrilled.
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酒店回复: Dear Alma,Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the construction, as well as the issues you experienced with your room’s cleanliness and the restroom door. We appreciate your comments regarding the check-in process and the condition of the room, and we are using them to improve both guest communication and room preparation during ongoing renovations. We hope to provide a much better experience for you on a future stay.Sincerely,Management Team
1.0分
其他
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Terrible experience
This location is under renovation, the hotel is very dusty in hallways, our room refrigerator was leaking had water on floor, baseboards were dusty. Bathroom had gnats in tub, dead bugs in bathroom also. Definitely will not return to this location
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酒店回复: Dear Ramona,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, including the cleanliness concerns, maintenance problems, and the disruption from ongoing renovations. Your comments have been shared with our housekeeping and maintenance teams so that these matters can be addressed promptly. We deeply regret the discomfort and inconvenience this caused and appreciate you bringing these concerns to our attention.Sincerely,Management Team
1.0分
情侣出游
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Upon check in the lobby looked nice. Saw some workers and asked if they were under renovation, yes they are.
First problem-no notice of renovation
Went to room, didn’t get that good of a look as we had to leave right away. Our bad.
Second problem-state of room.
No toilet paper or even toilet paper dispenser.
Bathtub looked as if someone put cleanser on and then left it.
The floor in the bathroom was seriously dirty.
The floor in the hallway was atrocious.
There were no light bulbs in the lights next to bed, no electrical to far side of bed.
The list goes on, but you get my drift.
Went and discussed with gentleman at desk the next morning. He was not happy that I wanted money back for second night because I was not staying again. Late night first night kinda stuck.
This property should not be booking rooms while renovating. These conditions are not suitable.
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酒店回复: Dear William,Thank you for sharing your detailed feedback. We sincerely apologize for the condition of your room and the inconvenience caused by the ongoing renovations. The issues you experienced with cleanliness, amenities, and maintenance fall far below the standards we strive to maintain. Your comments have been shared with our management and housekeeping teams to ensure these matters are addressed promptly. We regret that your experience did not meet expectations and appreciate you bringing these concerns to our attention.Sincerely,Management Team
制冰机坏了两个，早餐还不错
停车场很脏而且很危险。我在那里的两个晚上，有 5 辆汽车的车窗被砸碎。
出色的治疗
都好
好的
Breakfast was nice and tasty. Love the biscuits and gravy. Did not have a car so that didn’t matter. Hotel was undergoing renovation so that was a small issue.
They are doing construction on the building on the first floor. However, it was not blocked off well so there was trash and dust everywhere. The room keys didn’t work properly. We had to ask multiple times for it to work. We were asked multiple times online how many people and then there weren’t enough towels for us he 4 of us.
The entrance was tricky i passed it because the one that is isnt clear. Check in was easy, staff was ok (not friendly but not rude). The room was nice and cold and the bed was comfortable. But we didnt know they were doing construction and our room had paint splatter everywhere, the restroom door didnt close because it was poorly sized and they didnt sweep the room which was obvious by the dust bunnies. It made me wonder if the sheets were even changed when i thought about it more. They did have signs by the elevator apologizing for the construction but i would have prefered the room we were in was not still a work in progress. It looks like it will get better but for now, i was not thrilled.
Terrible experience
This location is under renovation, the hotel is very dusty in hallways, our room refrigerator was leaking had water on floor, baseboards were dusty. Bathroom had gnats in tub, dead bugs in bathroom also. Definitely will not return to this location
Upon check in the lobby looked nice. Saw some workers and asked if they were under renovation, yes they are.
First problem-no notice of renovation
Went to room, didn’t get that good of a look as we had to leave right away. Our bad.
Second problem-state of room.
No toilet paper or even toilet paper dispenser.
Bathtub looked as if someone put cleanser on and then left it.
The floor in the bathroom was seriously dirty.
The floor in the hallway was atrocious.
There were no light bulbs in the lights next to bed, no electrical to far side of bed.
The list goes on, but you get my drift.
Went and discussed with gentleman at desk the next morning. He was not happy that I wanted money back for second night because I was not staying again. Late night first night kinda stuck.
This property should not be booking rooms while renovating. These conditions are not suitable.