酒店回复: Thank you for sharing your detailed feedback. I’m glad to hear you found your room comfortable and that our breakfast attendant was kind and helpful.I sincerely apologize for the issues you encountered with the AC, breakfast timing, coffee machine, and the hot tub. We understand how important these amenities are, especially during events, and your comments help us identify where improvements are needed. We are reviewing all of these areas to provide a better experience for future guests.We truly appreciate you taking the time to share your thoughts and hope you might consider giving us another chance in the future.
酒店回复: 尊敬的宾客：感谢您抽出宝贵时间分享您在邓肯斯维尔 Comfort Inn 的入住体验。我们很高兴得知您入住舒适，并且我们的酒店满足了您的旅行需求。我们非常感谢您就酒店和健身房的状况提出的宝贵意见，因为我们一直在努力提升宾客的体验。我们会将您的宝贵意见与我们的团队分享，并持续进行更新和改进。我们希望您下次来访时能再次光临。此致 总经理 Ron
3.0分
其他
We waited at the front desk to check in for a solid 5 minutes. We could hear people in the back just talking
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酒店回复: Thank you for sharing your experience. I sincerely apologize for the wait you encountered at check-in. This is not the level of service we aim to provide, and your comment is very concerning to us. We will be reviewing this with our team immediately to ensure guests are greeted promptly and professionally at all times.Thank you for bringing this to our attention. We hope you’ll give us another opportunity to provide you with a smoother and more welcoming check-in experience.
2.0分
情侣出游
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Property needs upgrades, it is not worth $100 or $200 a night. It is close to shopping area and various restaurants. Breakfast was not bad. Pool is there but jacuzzi was not working as advertised.
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酒店回复: Thank you for sharing your feedback. We’re glad you appreciated our convenient location near shopping and dining, as well as our breakfast offerings.I’m very sorry that the pool and jacuzzi did not meet your expectations and that you feel the property needs upgrades. We take all guest feedback seriously and are continually reviewing areas for improvement to enhance our guests’ experience.We appreciate you taking the time to share your thoughts and hope you’ll consider staying with us again in the future.
4.0分
其他
Nice place to stay.
Clean room with light wear and tear and some mildew stains in bathroom. Overall very comfortable stay, friendly staff and good location.
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酒店回复: Thank you for your feedback and for staying with us at Comfort Inn Duncansville. We’re glad to hear you found your room comfortable, the staff friendly, and the location convenient.I also appreciate your comments regarding the wear and tear and bathroom issues. We are addressing these areas to ensure a better experience for our guests in the future.We hope to welcome you back again soon!
4.0分
其他
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Well done!
Very friendly and helpful staff. Room was well supplied, quiet, and comfortable. Appreciated that worship was available in-house on Sunday. I didn’t use the pool or eat breakfast, but they both looked enticing.
Suggestions for improvement… recaulk tub and clean in-room carpet. Thanks for a pleasant stay.
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酒店回复: Thank you for your thoughtful review! We’re delighted to hear you found our staff friendly, your room well supplied, and the stay comfortable. We’re also glad our in-house worship service added to your experience.We appreciate your suggestions regarding the tub and carpet and will address them to ensure an even better experience for future guests. Thank you again for your feedback, and we hope to welcome you back soon!
4.0分
其他
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Overall Wonderful
My husband and I stayed at this hotel while we were going to a wedding for a friend of mine. All the people that have helped us were very kind and caring, and I am very grateful for that. The continental breakfast was very good overall, but I think the apples in the fruit bowl could have had a little bit better quality to them. I like that there was coffee and tea and hot chocolate available 24 hours a day, and it helped perk my husband up. I like how long the pool was open. However, the pool water was too cold for majority of our stay and we could not get the jets in the Jacuzzi tub to go. Overall, we had a great time, and we would return if we would need to come back to the area for some reason.
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酒店回复: Thank you for sharing your detailed feedback! We’re delighted to hear that you found our staff kind and caring, enjoyed the breakfast and 24-hour beverage options, and appreciated our pool hours.I’m very sorry that the pool was too cold and the Jacuzzi jets were not working during your stay, and we also appreciate your note about the fruit quality. Your feedback helps us identify areas for improvement, and we are addressing these issues to ensure a better experience for future guests.We’re glad overall you had a great time, and we would be happy to welcome you back should your travels bring you to the area again.
4.0分
家庭亲子
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Hot tub did not work and the pool area was out of towels. Only 2 towels for the shower. Clean but a little “damp/musty” smell when first entering room. However staff was very nice and it was quite clean. Needs updated, painted, but still clean and good for an overnight stay.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback regarding your stay with us at the Comfort Inn Duncansville. We are planning on making some upgrades throughout the hotel. I glad to hear that the staff did a nice job during your stay with us. I hope that you will consider staying with us when you return to the are. Thank You, Ron General Manager
4.0分
其他
The room key card was not programmed immediately, causing a few minutes delay in entering the room.
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酒店回复: Dear Guest, Thank you for taking the time to rate your stay with us at the Comfort Inn Duncansville. I do apologize for the issues you had with your room key, I am glad it was resolved quickly. I hope you will consider staying with us when you return to the area. Thank You, Ron General Manager
酒店干净整洁，设施比较老旧。电视或服务需要更新。
房间很舒适。空调摇摇晃晃，声音很大，但还好它能用。早餐开始的时间比大多数酒店早餐晚（早上 7 点）。我们需要在 7 点出发，而 7 点的时候就有一群工人和其他人（他们显然也需要早点出发）在等着。我们得以吃了点东西，但活动快迟到了。咖啡机也坏了。幸运的是我们之前在房间里喝了咖啡，但有些人感到失望。早餐服务员非常友好，对每个人都很有帮助。泳池区的热水浴缸与网站图片上的不一样。那是一个家用漩涡浴缸，没有地方可以打开喷头。基本上就是一个双人热水浴缸。明年可能不会为了这项运动会住在这里了。早餐和水疗对我们来说至关重要。
酒店不错，很舒适。虽然有点老了，有些设施有点破旧，但还能用。没什么特别的。健身房最多也就是简陋了点。一台跑步机、一台动感单车和一个很便宜的举重器械。这家酒店满足了我的需求。只是需要一个旅行时可以睡觉的地方。
We waited at the front desk to check in for a solid 5 minutes. We could hear people in the back just talking
Property needs upgrades, it is not worth $100 or $200 a night. It is close to shopping area and various restaurants. Breakfast was not bad. Pool is there but jacuzzi was not working as advertised.
Nice place to stay.
Clean room with light wear and tear and some mildew stains in bathroom. Overall very comfortable stay, friendly staff and good location.
Well done!
Very friendly and helpful staff. Room was well supplied, quiet, and comfortable. Appreciated that worship was available in-house on Sunday. I didn’t use the pool or eat breakfast, but they both looked enticing.
Suggestions for improvement… recaulk tub and clean in-room carpet. Thanks for a pleasant stay.
Overall Wonderful
My husband and I stayed at this hotel while we were going to a wedding for a friend of mine. All the people that have helped us were very kind and caring, and I am very grateful for that. The continental breakfast was very good overall, but I think the apples in the fruit bowl could have had a little bit better quality to them. I like that there was coffee and tea and hot chocolate available 24 hours a day, and it helped perk my husband up. I like how long the pool was open. However, the pool water was too cold for majority of our stay and we could not get the jets in the Jacuzzi tub to go. Overall, we had a great time, and we would return if we would need to come back to the area for some reason.
Hot tub did not work and the pool area was out of towels. Only 2 towels for the shower. Clean but a little “damp/musty” smell when first entering room. However staff was very nice and it was quite clean. Needs updated, painted, but still clean and good for an overnight stay.
The room key card was not programmed immediately, causing a few minutes delay in entering the room.