酒店回复: Estimada Hospede, ficamos muito contentes por saber que teve uma estadia agradável e que tenha desfrutado dos nosso serviços.Também agradecemos as palavras gentis dirigidas a nossa colaboradora, estamos aqui para a servir.Comentários como o seu são uma grande motivação para continuarmos a oferecer um serviço de qualidade. Esperamos voltar a recebê-la muito em breve na sua casa de férias de Albufeira!Com os melhores cumprimentosEquipa de Controlo de Qualidade
酒店回复: Dear guest we appreciate the kind words addressed to our team.Our hotel is located on a hill, which also offers privileged views and easy access to the historic city center and the beach.We do not publish anywhere that we have rooms or facilities adapted for people with reduced mobility.The breakfast as advertised is continental breakfast, we offer a buffet with 4 types of bread, fruit, cereals, juices, coffee, tea, etc., and we are very sorry that it did not meet your expectations. The American or English breakfast is usually only available in 4 or 5 star hotels. The competition charges between 10 and 40 euros more per person for breakfast depending on these 3 meal options. In our case, we do not charge any additional amount for this service.The number of lounge chairs available by the pool is sufficient for the guests present and is appropriate for the Hotel's capacity. The claim that "there are only three lounge chairs for everyone" is completely false.We look forward to welcoming you back to your holiday home in Albufeira very soon!Best regardsQuality Control Team
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阿尔布费拉达盖尔酒店 (Hotel Da Gale) 点评
本文基于我八月份(夏季旺季)入住期间的个人体验,并补充了关于距离和时间的真实信息。酒店位于市中心,但地势较高,位于塞罗达皮耶达德山 (Cerro da Piedade),这会影响行人通行。我分别评估了酒店的整体感觉、入住体验和员工服务,并撰写了这篇点评。最后,我附上了前往市中心的预计时间和距离(以老城区的共和国广场 (Praça da República) 为主要参考点)。
酒店回复: Dear Guest, we regret that your perception does not reflect the reality of our hotel. Our facilities are regularly inspected, so they are not in a state of disrepair, as you mention. The odor described and the alleged lack of maintenance do not reflect the experience of most of our guests, who value the comfort and cleanliness of their rooms.The amenities provided are in line with the hotel's standards, you can always buy some of your preference. Regarding the furniture, although the hotel maintains a classic style, it is in good condition and fully functional.Therefore, we understand that the points raised reflect more personal opinion than objective reality. We will continue working to ensure the satisfaction of the majority of our guests, who recognize the professionalism of our staff and the hotel's excellent location.We look forward to welcoming you back to your holiday home in Albufeira very soon!Best regardsQuality Control Team
酒店回复: Dear Guest, you receive the exact type of room you booked for.The public parking is not managed by the Hotel, his availability is subject to demand in the city. Even private and paid parkings are subject to availability.As you know, we do not advertise on any website or tour operator that we have air conditioning, fans in the rooms or a hot water pool.Our pool have the best panoramic view of Albufeira city and the sea coast,Cribs are amenities offered free of charge by the Hotel, but are subject to availability.This is an unfounded comment, clearly intended to receive some form of compensation, as you attempted at reception when you demanded a free room upgrade.We look forward to welcoming you back to your holiday home in Albufeira very soon!Best regardsQuality Control Team
酒店地理位置优越,从市中心乘坐02路公交车只需5分钟即可到达。如果步行到市中心,大约需要20分钟。
前台工作人员非常细心周到,我提前抵达时,他们允许我寄存背包,这样我就可以好好利用时间游玩。退房时也提供了同样的服务。
房间和浴室都干净整洁。
早餐虽然简单,但考虑到价格,性价比很高。
泳池的景色令人惊叹。
接待员Thayny(如果我没记错名字的话,哈哈)非常友善和有礼貌。
我一定会再来的……
酒店晚上有点吵。早餐种类可以再丰富些。不过,就性价比而言,这家酒店还不错,离海滩和其他景点都很近。泳池晚上也能用,很棒。
房间很好,干净,停车方便,位置也绝佳。
位置很好,离佩内科海滩很近。
非常好,住得很舒服。景色是最好的。
一切都很棒,包括关注、服务、位置和早餐。
永远都是最佳选择。
这是我第三次入住这家酒店,一切都完美无缺。
前台的Ana一如既往地热情周到,服务周到。
早餐很棒,房间干净整洁。
泳池也很棒。我没有什么可抱怨的,只有赞美,我一定会再来的。
阿尔布费拉的周末
接待员很棒,随时准备提供帮助。酒店对老年人和残障人士来说楼梯太多。房间有点杂乱;船上的告示牌就够了。可惜的是,露台一出门就弥漫着下水道的气味。早餐品种单一:只有1种羊角面包、2种吐司、1种奶酪球、1份小份奶酪拼盘(格吕耶尔奶酪)和1份小份火腿拼盘,更不用说那篮苹果了。泳池边有3张日光浴躺椅,供所有人使用。
此外,酒店位置优越,靠近海滩和老城区,附近还有公交车站。
城市景观非常美丽。
阿尔布费拉达盖尔酒店 (Hotel Da Gale) 点评
本文基于我八月份(夏季旺季)入住期间的个人体验,并补充了关于距离和时间的真实信息。酒店位于市中心,但地势较高,位于塞罗达皮耶达德山 (Cerro da Piedade),这会影响行人通行。我分别评估了酒店的整体感觉、入住体验和员工服务,并撰写了这篇点评。最后,我附上了前往市中心的预计时间和距离(以老城区的共和国广场 (Praça da República) 为主要参考点)。
整体感受
踏入酒店,您会感觉到它有些陈旧,略显荒废,让人联想到 20 世纪七八十年代的氛围。打开房门,首先闻到的是一股奇怪的刺鼻气味,类似于潮湿或通风不良的味道,起初会让人感到不适,但随着时间的推移,您就会习惯。房间本身就给人一种被忽视的感觉:家具随着时间的流逝而破损,似乎无人维护,窗户朝向室内庭院,空气不流通,使得房间闷热难耐,尤其是在夏天。浴室铺着半高瓷砖,设施简陋(只有两块装在难以打开的塑料盒里的薄肥皂),更强化了这种复古过时的氛围。总的来说,这种感觉
选了阳台,结果一直没拿到!工作人员完全没注意到。公共停车场根本没空位。没有加热的泳池还行,但通风不好。气温不到25摄氏度。没有空调,即使他们知道你有多少人、多大年纪,你也得开口要风扇和婴儿床……无论如何都得避免。我们打了各种电话(个人电话或*******),都没有经理接听。退款程序已经启动。我们很幸运,淋浴间的排水系统很差。