Arrive after midnight and all doors locked and attendant was helping someone by elevators …. Stood outside in -10C weather with our suitcases for 10 minutes as our cab had already left
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry that you were left waiting outside upon arrival—especially in such cold weather. This is not the level of comfort or care we strive to provide at Prestige Treasure Cove Resort. We are reviewing our late-night procedures with our team to ensure guests receive prompt assistance at all hours. We appreciate you bringing this to our attention and hope we have the opportunity to welcome you back for a much smoother stay.
5.0分
其他
The gracious young woman at reception was beneficial and polite
The room was spotless.
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酒店回复: Thank you for your wonderful feedback. We’re delighted to hear that Diana in the front desk made you feel welcome and that your room was spotless. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back to Prestige Treasure Cove Resort soon.
5.0分
其他
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There was a bag of used food containers left in our room from previous clients but otherwise the room looked really clean
The front desk thanked us for letting them know and will look into it
Restaurants are close and staff very helpful helping hold doors open as my husband is in a wheelchair
Very friendly staff at hotel and restaurants
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the oversight with the leftover food containers in your room — this is certainly not the standard we strive for, and we’re glad our front desk team addressed your concern promptly. It’s wonderful to hear that you found the hotel and restaurants convenient, and that our staff were able to provide helpful and friendly service, especially assisting your husband. Your kind words about our team will be shared with them — they’ll be thrilled to know their efforts made a positive impact on your stay. We truly appreciate your feedback and hope to welcome you back soon for an even more seamless experience.
5.0分
家庭亲子
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The room was great. Clean and roomy. Beds were comfy. Was a nice bonus to find the suite had an old school Simpsons arcade game. Check in was easy. Hot tub was nice
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酒店回复: Thank you so much for your perfect rating! It was truly a pleasure having you, and we’re so glad you enjoyed every aspect of your visit especially the arcade game in the family room and hot tub. We look forward to welcoming you back in the near future for another exceptional experience.
5.0分
其他
Excellent friendly staff. Forgot items on checkout and they called to arrange for me to have them picked up
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酒店回复: Dear Daryl,Thank you so much for your perfect rating! We’re so happy to hear you had a great experience with our team! It’s wonderful that they were able to help reunite you with your items. We can’t wait to have you stay with us again!Best Regards,Rechele AspacioOperations ManagerPrestige Treasure Cove Resort
5.0分
其他
Balcony was a nice view down onto a terrace. Rooms were very clean. Parking was close to entrance.
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酒店回复: Thank you for taking the time to share your feedback! We’re so glad you enjoyed the clean rooms, convenient parking, and the lovely view from your balcony. It’s wonderful to know these details helped make your stay enjoyable. We appreciate your visit and hope to welcome you back again soon!
4.0分
其他
Great property and location but the room was very loud if you are on the front of the building.
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酒店回复: Thank you for sharing your feedback and for staying with us! We’re happy to hear you enjoyed our property and location. We’re sorry to learn that noise from the front of the building affected your stay — we understand how important a quiet room can be. On your next visit, please let us know your preference, and we’ll be sure to place you on the quieter side of the hotel. We look forward to welcoming you back soon!
3.0分
朋友出游
Service at the poolside was very abrupt. Be aware that you cannot bring your own non-alcoholic beverage poolside.
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酒店回复: Dear Alison,Thank you for sharing your feedback. We’re sorry to hear that your poolside service didn’t meet expectations, and we appreciate you bringing it to our attention.Please note that it is our policy that no outside food or drinks are allowed in the pool area for everyone’s safety and to maintain cleanliness standards. We understand this may cause inconvenience, but the policy helps ensure a safe and enjoyable environment for all our guests.We appreciate your understanding and hope to have the opportunity to serve you again soon.Best Regards,Rechele AspacioOperations ManagerPrestige Treasure Cove Resort
很棒的住宿地点。AAA。停车位充足，而且附近有******，真是太棒了。
出差期间住了一晚
Arrive after midnight and all doors locked and attendant was helping someone by elevators …. Stood outside in -10C weather with our suitcases for 10 minutes as our cab had already left
The gracious young woman at reception was beneficial and polite
The room was spotless.
There was a bag of used food containers left in our room from previous clients but otherwise the room looked really clean
The front desk thanked us for letting them know and will look into it
Restaurants are close and staff very helpful helping hold doors open as my husband is in a wheelchair
Very friendly staff at hotel and restaurants
The room was great. Clean and roomy. Beds were comfy. Was a nice bonus to find the suite had an old school Simpsons arcade game. Check in was easy. Hot tub was nice
Excellent friendly staff. Forgot items on checkout and they called to arrange for me to have them picked up
Balcony was a nice view down onto a terrace. Rooms were very clean. Parking was close to entrance.
Great property and location but the room was very loud if you are on the front of the building.
Service at the poolside was very abrupt. Be aware that you cannot bring your own non-alcoholic beverage poolside.