The condition of the room wasn’t very good but the bathroom was deplorable. The room wasn’t serviced after the first night, no fresh towels, bathroom not cleaned. We were out of the room all day and it could have been serviced at any time. We left shortly after coming back to the room to sleep. No refund was offered. No apologies for poor service.
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酒店回复: Dear Valued Guest,Thank you for sharing your experience at Red Roof Inn New Stanton. I am sorry to hear about the condition of your room and the state of the bathroom not meeting your expectations. We also regret to learn about your concern regarding the room service. We value your feedback and will use it to improve our guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
其他
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Disappointed.
When traveling I like to have a comfortable bed and a working bathroom.
Bed was not the most comfortable. Toilet did not flush had to plunge it and have maintenance at the room daily and mostly throughout the day when I was in the room.
Had a smell to the room. I usually don’t watch TV couldn’t even get that to work.
Wasn’t supplied with any wifi code.
No privacy sign.
No daily housekeeping.
I know it’s not a middle to high class hotel but it could be maintained better.
Don’t advertise free breakfast when it’s only hot coffee and hot tea.
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酒店回复: Dear Recent Visitor,Thank you for taking the time to tell us about your experience at the Red Roof Inn New Stanton. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the toilet and the TV you reported. Complimentary coffeehouse style coffee and tea in the lobby. Breakfast is not offered at this location as of the moment. To ensure that a situation like yours doesn't happen again, my team is reviewing your feedback as a training opportunity. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ErikaRed Roof Management RediResponse Specialist
5.0分
其他
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Fast food chambers, Beds were comfortable, Free internet access, Nice rooms & respectful staff made my boyfriend & I feel comfortable & felt welcomed... Thank you for the enjoyable stay
1.0分
其他
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Beware! Fake Red Roof Hotel
The photos they use on the app of ********* is fraudulent. The room looked nothing like the pictures and there were flies in the bathroom. The place was gross!
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酒店回复: Dear Esteemed Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn New Stanton. I was saddened to read that your stay fell short of your expectations due to the flies you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. We are truly sorry to hear that the room you received did not meet your expectations as well as the cleanliness. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely,AnnRed Roof Management RediResponse Specialist
5.0分
商务出差
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Give It A Stay You Will Be Glad
On a business trip and needed good rest. The place was quiet, the bed was very comfy, and the staff was on top of everything, courteous and extremely polite and helpful.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn New Stanton. It's wonderful to hear that you enjoyed such a restful stay during your business trip. We are delighted the quiet atmosphere, comfortable bed, and exceptional service from our staff contributed positively to your experience. Providing a peaceful and supportive environment for our guests is always our top priority.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, AnnRed Roof Management RediResponse Specialist
4.0分
其他
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Decent hotel for one night
I just needed a hotel for one night to break up a long drive to Washington DC. This hotel was fine. Nothing special. Just a decent room for one night.
1.0分
其他
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Bed like sleeping on the floor rock hard..relocated to a different room for last two nights. Yelling screaming obscene couple directly below would not stop after reporting three separate times. Internet out. Ice machine only on second floor. First floor unit removed. No linen or towel service on second and third night. Never again w/ Red Roof Inn
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn New Stanton. I am saddened to read that your stay fell short due to the bed not being to your liking, the noise disturbance you reported and all other concerns you highlighted. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
我们抵达时被告知电视坏了。我们还发现淋浴间的排水管堵塞了，微波炉门卡住了打不开，早上没有无咖啡因咖啡，普通咖啡又黑又苦，显然放了很久。加了三份奶精的咖啡不应该变成灰色。我们去前台反映情况，他们因为我们是通过*******预订的，所以拒绝退款。他们完全没有提供任何退款途径。我们以后不会再住这家酒店了。
他们不让我办理入住，也不肯从我的信用卡扣款。我本来想在下午3点前1小时8分钟办理入住，结果他们要额外收取我20美元，而房间价格是64美元。我说我要给差评并举报他们，结果她拒绝让我入住，也不肯退款。
总体来说我的住宿体验还不错，但清洁方面有待提高。我的浴室非常脏，每个角落都布满了污垢和灰尘。房间的地板黏糊糊的，感觉需要好好拖一下，所以我进房间都穿着鞋。
Terrible room, poor service, no refund offered.
The condition of the room wasn’t very good but the bathroom was deplorable. The room wasn’t serviced after the first night, no fresh towels, bathroom not cleaned. We were out of the room all day and it could have been serviced at any time. We left shortly after coming back to the room to sleep. No refund was offered. No apologies for poor service.
Disappointed.
When traveling I like to have a comfortable bed and a working bathroom.
Bed was not the most comfortable. Toilet did not flush had to plunge it and have maintenance at the room daily and mostly throughout the day when I was in the room.
Had a smell to the room. I usually don’t watch TV couldn’t even get that to work.
Wasn’t supplied with any wifi code.
No privacy sign.
No daily housekeeping.
I know it’s not a middle to high class hotel but it could be maintained better.
Don’t advertise free breakfast when it’s only hot coffee and hot tea.
Fast food chambers, Beds were comfortable, Free internet access, Nice rooms & respectful staff made my boyfriend & I feel comfortable & felt welcomed... Thank you for the enjoyable stay
Beware! Fake Red Roof Hotel
The photos they use on the app of ********* is fraudulent. The room looked nothing like the pictures and there were flies in the bathroom. The place was gross!
Give It A Stay You Will Be Glad
On a business trip and needed good rest. The place was quiet, the bed was very comfy, and the staff was on top of everything, courteous and extremely polite and helpful.
Decent hotel for one night
I just needed a hotel for one night to break up a long drive to Washington DC. This hotel was fine. Nothing special. Just a decent room for one night.
Bed like sleeping on the floor rock hard..relocated to a different room for last two nights. Yelling screaming obscene couple directly below would not stop after reporting three separate times. Internet out. Ice machine only on second floor. First floor unit removed. No linen or towel service on second and third night. Never again w/ Red Roof Inn