酒店回复: Hi Karen,Thank you for sharing your experience. We’re glad you enjoyed your stay and found your room comfortable. We sincerely apologize for the hallway issue and unpleasant smell during your last day—this was addressed promptly, and regular maintenance has been reinforced to prevent it from happening again.We’re also excited to share that the hotel has just completed the first phase of renovations and will be moving into a soft refurbishment next year to further enhance the guest experience.We appreciate your recommendation and hope to welcome you back for an even better stay in the future!
3.0分
其他
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翻译提供方：Google
还行，但有几个问题
房间、床、浴室、停车场都还可以，但空调通风口很脏，看起来像是长了霉菌。
以前要求 5 天以上还清 100 美元押金，这太荒谬了 - 应该更快地退还。
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酒店回复: Hi Peter,Thank you for your feedback. We’re glad some aspects of your stay met your expectations and sincerely apologize for the issues with the aircon vent and deposit delay. Since your stay, we’ve carried out regular maintenance to prevent this from happening again and are reviewing upgrades to the aircon units in the rooms and exhaust system, as mould can occur during the summer months.We hope to welcome you back for a much smoother stay.
5.0分
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翻译提供方：Google
很棒的房间
位置很棒，靠近酒吧和俱乐部。房间很棒。早餐也很棒！下次我去麦凯的时候，唐纳利还会住在这里
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酒店回复: Hi Barton,Thank you for the fantastic review! We’re delighted everything from the room to the breakfast hit the mark. We can’t wait to see you again for another great stay!
4.0分
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翻译提供方：Google
房间隔音效果不好，外面的噪音很大。天气不热，但空调系统不够冷
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酒店回复: Dear Alison Thank you for taking your time to write this review. I am glad to hear you enjoyed your stay and I will pass on your suggestions with regards to the outside noise and air-conditioning onto management team, as we are always looking to improve our service. Thank you again and we hope to welcome you back to the hotel soon. Kind regards, Kim Paterson - Sales & Marketing Manager.
酒店回复: Dear ClaireThank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Kim Paterson – Sales & Marketing Manager
The room was so small and basic, there was no pop up plug in the basin, the walls of the alley way had holes in them and were extensively chipped. noise of doors opening and closing were extremely noticeable
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酒店回复: Thank you for taking the time to share your feedback, David. We’re sorry to hear that aspects of your stay did not meet your expectations. Your comments regarding the room size, bathroom fittings, hallway condition, and noise levels are sincerely appreciated and have been shared with our team for review and improvement. Guest feedback is invaluable as we work to enhance our facilities and overall experience. We hope you might consider staying with us again in the future as we continue to make improvements.
住在这里简直太棒了。所有方面都无可挑剔。淋浴体验很棒，楼下的餐厅也绝对是美味至极。非常值得一试！
靠近市区和餐厅，房间整洁，员工友善。这是我在麦凯住宿的最佳且唯一的选择
酒店位置非常便利，去麦凯各处都很方便。我们很享受这次短途旅行，唯一的小缺点是健身中心的器材种类非常有限。早餐非常棒，选择丰富，强烈建议预订房间时同时预订早餐。总的来说，和往常一样，入住体验很棒，非常感谢！
酒店所在的区域还不错。从我们的阳台上，我们可以看到旁边建筑上的涂鸦。房间很不错，我们真的很喜欢在这里的住宿，但在过去 24 小时里，走廊漏水了，我们房间外面的区域闻起来像死鱼之类的味道。不知道发生了什么。总而言之，我们住了 4 晚，玩得很开心。房间很舒适，符合我们的预期。会推荐给住在这个区域的人，只是请注意，这里并不完美。
还行，但有几个问题
房间、床、浴室、停车场都还可以，但空调通风口很脏，看起来像是长了霉菌。
以前要求 5 天以上还清 100 美元押金，这太荒谬了 - 应该更快地退还。
很棒的房间
位置很棒，靠近酒吧和俱乐部。房间很棒。早餐也很棒！下次我去麦凯的时候，唐纳利还会住在这里
房间隔音效果不好，外面的噪音很大。天气不热，但空调系统不够冷
我们在婚礼前在单间公寓住了一晚。工作人员允许我们提前入住，这样我们就可以在出发参加活动之前在房间里做好准备。房间干净宽敞，浴室配有优质洗浴用品、吹风机和放大镜。房间里的一切都很好用。虽然酒店客满，但我们完全听不到其他客人的声音。停车方便且免费。我们之前住过，还会再住！
第一个房间在夜总会楼上，很吵，窗户关不严，风吹得发出很大的呼啸声，但友好而乐于助人的工作人员把我们转移到了大楼另一边的另一个房间，这真是太棒了。
The room was so small and basic, there was no pop up plug in the basin, the walls of the alley way had holes in them and were extensively chipped. noise of doors opening and closing were extremely noticeable