The staff was nice and friendly, but the hotel seemed smelly and dirty. The shower had a little bit of mold in it, and the halls & room were musty and smelly. The rug seemed dirty and the bottom of our socks gave evidence to that. The breakfast was cereal, Swiss Miss envelopes of hot chocolate, and envelopes of oatmeal. We come up into the area often to visit relatives, and I don't believe we'll be going back to this hotel.....despite the fact that the staff was friendly.
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酒店回复: Hi Dave, We appreciate you taking the time to share your experience and are glad to hear that you found our staff friendly and welcoming. Our team works hard to provide a comfortable stay, and feedback like yours helps us continually assess and maintain our property standards. While our breakfast options are designed for convenience and simplicity, we understand that preferences vary and that some aspects of a stay, such as room scent and cleanliness perception, are very personal. We value your comments and take them seriously as part of our ongoing efforts to provide a consistent experience for all guests visiting the area.
1.0分
其他
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My tv didn’t work and upon asking front desk the “manager” had no idea how to work newly installed tvs. She waited for another young man to assist who was for the next shift ( we waited a hour) who he then stayed the tv just wasn’t working. We went down stairs to be told they have been sold out for the night and there was no available tv that we would be able to use. Would not recommend!
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酒店回复: Hi Hakeim, We appreciate you taking the time to share your experience. Our team strives to provide assistance to all guests, and sometimes technical issues with newly installed equipment can take longer to resolve than we would like. While we understand the frustration caused by the wait and the unavailability of alternative options, our staff acted according to the resources and schedule available at the time. Guest satisfaction is important to us, and we value feedback that helps us identify areas where operations and communication can be improved for future stays.
3.0分
情侣出游
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This is your everyday average 3 star Hotel. The King Bedroom Suite is comfortably large and costs just a little more $ and is recommended. Much of the Housekeeping staff does not speak English which can be a BIG hassle. The Breakfast is VERY good with many choices including eggs/bacon/sausage or ham slices. A nice waffle maker and many other things to enjoy. HOWEVER we saw the Breakfast attendant work without plastic gloves, putting food like Bagels, muffins etc on the Buffet with her bare hands. A no no definitely. We stayed a week and did enjoy the stay. Will use this Hotel again if prices stay competitive. Also note that although the Housekeepers could not understand me, they did a good job of cleaning the room and I did leave them a tip.
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酒店回复: Dear Stanley,Thank you for your detailed feedback. We're glad to hear that you found the King Suite spacious and comfortable, and that you enjoyed our breakfast variety. We also appreciate your recognition of our housekeeping staff’s efforts—they work hard to provide clean and comfortable rooms for our guests.That said, we take your comments about food handling very seriously. Proper food safety is a top priority, and we will immediately address this concern with our team to ensure the highest standards are consistently followed.We also understand that communication is key, and we’ll continue to provide our staff with the support they need to assist all guests effectively. Thank you again for your honest feedback, and we’re glad to hear you would consider staying with us again.
1.0分
其他
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Total lie that it has EV chargers. All they have are the outdated CCS and even had I had an adapter you have to pay to charge. Guy at the front desk couldn’t figure out my email address though I spelled it out slowly three times. Same difficulty with my license plate. Avoid.
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酒店回复: Hello Susan,Thank you for sharing your feedback. We understand your concerns regarding the EV charging options available and the difficulties encountered during your check-in. Our team strives to provide accurate information and efficient service, and we appreciate your insights as they help us enhance our operations. We hope you'll consider sharing your experience with management for further evaluation. Your feedback is valuable, and we wish you the best in your future travels.
5.0分
其他
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We chose this hotel berthed took pets. Unfortunately they didn’t have a designated dog walk area or trash receptacle for dog refuse. It would have been nice to know where they wanted the dogs walked.
2.0分
家庭亲子
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While check in was good. The room could have been cleaned better in between guests, especially the toilet and bathroom.
Limited breakfast options. Rude staff clearing area while we were selecting breakfast. Poor customer service and hospitality.
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酒店回复: Hi Vimi,Thank you for your feedback. We're glad that your check-in experience was smooth, but we are sorry to hear that the cleanliness of your room and the breakfast service didn’t meet your expectations. We strive to provide a clean and welcoming environment for all our guests, and your comments will help us improve in these areas.We apologize for any inconvenience caused, and we will be addressing these concerns with our team to ensure a better experience in the future.We appreciate you bringing this to our attention and hope you’ll give us another opportunity to serve you better.
2.0分
其他
The pictures did not exceed my expectation. I left the do not disturb sign on the inside of my room, expecting someone to clean it but no one did
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酒店回复: Hello Jo Andrea,Thank you for sharing your feedback. We appreciate you bringing these concerns to our attention. While our team aims to respect guests' privacy through the 'Do Not Disturb' signs, we understand your experience did not meet your expectations. Your comments will be valuable for our ongoing efforts to enhance our services and guest experience in the future.
4.0分
其他
Overall it was a good experience and the breakfast was good with waffles. Deducted one star because the property is older and has not been kept up completely.
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酒店回复: Hello Amyra,Thank you for sharing your review! We’re happy to hear that you had a good overall experience and enjoyed our breakfast, especially the waffles. We also appreciate your constructive feedback about the property’s upkeep. We are aware that some areas could use attention, and we’re actively working on making improvements to ensure a better stay for all of our guests.We hope to welcome you back soon for an even better experience!
3.0分
家庭亲子
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This property didn't meet good standards. Complaint was with the room. The furniture needed to be updated, and the bathtub had a very rusty hand bar!! There was a distinct smell, we had to open up the window. Never experience this in one of your hotels before.
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酒店回复: Dear Phyllis,Thank you for sharing your feedback with us. We apologize that your recent stay didn’t meet the standards you’ve come to expect from our hotels. We understand your concerns about the condition of the room, including the outdated furniture and the rusty hand bar in the bathtub. We also regret that you experienced an unpleasant odor in the room.Your feedback is very important to us, and we’ve already shared your comments with our management team to address these issues. While we always aim to provide clean, comfortable accommodations, we recognize that we fell short during your stay. Please be assured that we’re actively working on updates and improvements to ensure that all our rooms meet our high standards moving forward.Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience next time.
房间设施完善，去outlets 方便
Wouldn't go back. Sorry.
The staff was nice and friendly, but the hotel seemed smelly and dirty. The shower had a little bit of mold in it, and the halls & room were musty and smelly. The rug seemed dirty and the bottom of our socks gave evidence to that. The breakfast was cereal, Swiss Miss envelopes of hot chocolate, and envelopes of oatmeal. We come up into the area often to visit relatives, and I don't believe we'll be going back to this hotel.....despite the fact that the staff was friendly.
My tv didn’t work and upon asking front desk the “manager” had no idea how to work newly installed tvs. She waited for another young man to assist who was for the next shift ( we waited a hour) who he then stayed the tv just wasn’t working. We went down stairs to be told they have been sold out for the night and there was no available tv that we would be able to use. Would not recommend!
This is your everyday average 3 star Hotel. The King Bedroom Suite is comfortably large and costs just a little more $ and is recommended. Much of the Housekeeping staff does not speak English which can be a BIG hassle. The Breakfast is VERY good with many choices including eggs/bacon/sausage or ham slices. A nice waffle maker and many other things to enjoy. HOWEVER we saw the Breakfast attendant work without plastic gloves, putting food like Bagels, muffins etc on the Buffet with her bare hands. A no no definitely. We stayed a week and did enjoy the stay. Will use this Hotel again if prices stay competitive. Also note that although the Housekeepers could not understand me, they did a good job of cleaning the room and I did leave them a tip.
Total lie that it has EV chargers. All they have are the outdated CCS and even had I had an adapter you have to pay to charge. Guy at the front desk couldn’t figure out my email address though I spelled it out slowly three times. Same difficulty with my license plate. Avoid.
We chose this hotel berthed took pets. Unfortunately they didn’t have a designated dog walk area or trash receptacle for dog refuse. It would have been nice to know where they wanted the dogs walked.
While check in was good. The room could have been cleaned better in between guests, especially the toilet and bathroom.
Limited breakfast options. Rude staff clearing area while we were selecting breakfast. Poor customer service and hospitality.
The pictures did not exceed my expectation. I left the do not disturb sign on the inside of my room, expecting someone to clean it but no one did
Overall it was a good experience and the breakfast was good with waffles. Deducted one star because the property is older and has not been kept up completely.
This property didn't meet good standards. Complaint was with the room. The furniture needed to be updated, and the bathtub had a very rusty hand bar!! There was a distinct smell, we had to open up the window. Never experience this in one of your hotels before.