Staff nice. The lady who checked me out was amazing - so kind!!! Good food. Clean rooms.
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酒店回复: Dear Valued Guest,Thank you so much for your wonderful feedback and for giving us a perfect rating! We are thrilled to hear that you had such a positive experience with our staff, especially the lady who checked you out. We’re proud to have such a kind and dedicated team, and we’ll be sure to pass along your compliments to her.We’re also glad that you enjoyed the food and found your room clean and comfortable. Your satisfaction is our top priority, and it’s great to know we met your expectations.We look forward to welcoming you back on your next visit!
1.0分
其他
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The room wasn't very clean. I never got housekeeping the entire 7 day stay. The microwave was dirty. The shower head was disgusting. The top didn't hold water. Bugs in the room including spiders, a roach, and the last day of bed bug. I was accused of planting the bed bug and denied a discount or the ability to extend my stay and a new clean room. The pool is so tiny it looks like a kiddie pool in your backyard and the gym is like a closet with three pieces of equipment. And one of the hallways wreaked of cat urine. Also wanted the side doors never locked so the security was lacking as well.
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酒店回复: Hello Alton,Thank you for sharing your feedback regarding your recent stay. We take cleanliness and overall guest experience seriously, and your comments regarding housekeeping, room conditions, and amenities have been noted for future improvements. We appreciate your insights about the facilities and security measures. Guest experiences help us evaluate how we can enhance our services going forward. We hope you consider giving us another chance in the future.
1.0分
情侣出游
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BED BUGS. DO NOT STAY HERE.
This hotel has bed bugs, we are covered in bites and had to leave in the middle of the night in order to spend 4.5 hours washing and exterminating everything ourselves before having to pay even more money on a new hotel to protect ourselves.
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酒店回复: Hello Megan,Thank you for sharing your concerns. We take the cleanliness of our facilities very seriously and are committed to maintaining a high standard for our guests. Your feedback regarding your experience will be shared with the appropriate team members to ensure that such issues are addressed thoughtfully. We appreciate you bringing this to our attention, and we wish you the best in your future travels.
5.0分
其他
In town for a funeral. The staff was friendly and the breakfast was good for a quick meal before heading out.
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酒店回复: Hello Marilyn,Thank you for sharing your experience. We're glad to hear that our staff made a positive impact during a difficult time and that you enjoyed the breakfast options. Your feedback is valuable, and we appreciate you taking the time to write a review. We hope the rest of your stay was comfortable and met your needs.
4.0分
其他
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Good stay. Being close to expressway I was a bit concerned it may be noisy, but not at all. Clean room and property. All we wanted for our stay. Definitely recommend and will be back in December.
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酒店回复: Hi Donna,Thank you for your kind review! We’re so glad to hear that despite being close to the expressway, you enjoyed a quiet and peaceful stay. It's also great to know that the room and property met your expectations. We look forward to welcoming you back in December!
3.0分
其他
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Older building with all the problems that come with that. Toliet cycled water CONSTANTLY, walls were thin enough to hear the conversations in the room next door and there was a BAD mildew smell by the time I left after a week.
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酒店回复: Dear Julie,Thank you for taking the time to share your feedback. We're sorry to hear that your stay was impacted by maintenance and noise issues, as well as the mildew smell that developed over the course of your visit. We understand how frustrating that must have been, especially during a week-long stay.As you noted, the building does have some age, and we’re actively working to address the challenges that come with it. Your comments about the toilet and room odor have been shared with our maintenance and housekeeping teams so they can investigate and resolve these issues.We truly appreciate your honest feedback, as it helps us continue to make improvements for future guests.
3.0分
其他
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Wouldn't go back. Sorry.
The staff was nice and friendly, but the hotel seemed smelly and dirty. The shower had a little bit of mold in it, and the halls & room were musty and smelly. The rug seemed dirty and the bottom of our socks gave evidence to that. The breakfast was cereal, Swiss Miss envelopes of hot chocolate, and envelopes of oatmeal. We come up into the area often to visit relatives, and I don't believe we'll be going back to this hotel.....despite the fact that the staff was friendly.
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酒店回复: Hi Dave, We appreciate you taking the time to share your experience and are glad to hear that you found our staff friendly and welcoming. Our team works hard to provide a comfortable stay, and feedback like yours helps us continually assess and maintain our property standards. While our breakfast options are designed for convenience and simplicity, we understand that preferences vary and that some aspects of a stay, such as room scent and cleanliness perception, are very personal. We value your comments and take them seriously as part of our ongoing efforts to provide a consistent experience for all guests visiting the area.
3.0分
情侣出游
Elevator from our floor was broken. Our hotel room wasn’t the cleanest and had a weird smell.
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酒店回复: Hello Rocio,Thank you for taking the time to share your feedback. We're sorry to hear that you experienced issues with the elevator and that your room did not meet your expectations regarding cleanliness and odor. Your comments are valuable as they help us identify areas for improvement. We appreciate your input and hope you consider staying with us again in the future.
1.0分
其他
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My tv didn’t work and upon asking front desk the “manager” had no idea how to work newly installed tvs. She waited for another young man to assist who was for the next shift ( we waited a hour) who he then stayed the tv just wasn’t working. We went down stairs to be told they have been sold out for the night and there was no available tv that we would be able to use. Would not recommend!
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酒店回复: Hi Hakeim, We appreciate you taking the time to share your experience. Our team strives to provide assistance to all guests, and sometimes technical issues with newly installed equipment can take longer to resolve than we would like. While we understand the frustration caused by the wait and the unavailability of alternative options, our staff acted according to the resources and schedule available at the time. Guest satisfaction is important to us, and we value feedback that helps us identify areas where operations and communication can be improved for future stays.
房间设施完善，去outlets 方便
Staff nice. The lady who checked me out was amazing - so kind!!! Good food. Clean rooms.
The room wasn't very clean. I never got housekeeping the entire 7 day stay. The microwave was dirty. The shower head was disgusting. The top didn't hold water. Bugs in the room including spiders, a roach, and the last day of bed bug. I was accused of planting the bed bug and denied a discount or the ability to extend my stay and a new clean room. The pool is so tiny it looks like a kiddie pool in your backyard and the gym is like a closet with three pieces of equipment. And one of the hallways wreaked of cat urine. Also wanted the side doors never locked so the security was lacking as well.
BED BUGS. DO NOT STAY HERE.
This hotel has bed bugs, we are covered in bites and had to leave in the middle of the night in order to spend 4.5 hours washing and exterminating everything ourselves before having to pay even more money on a new hotel to protect ourselves.
In town for a funeral. The staff was friendly and the breakfast was good for a quick meal before heading out.
Good stay. Being close to expressway I was a bit concerned it may be noisy, but not at all. Clean room and property. All we wanted for our stay. Definitely recommend and will be back in December.
Older building with all the problems that come with that. Toliet cycled water CONSTANTLY, walls were thin enough to hear the conversations in the room next door and there was a BAD mildew smell by the time I left after a week.
Wouldn't go back. Sorry.
The staff was nice and friendly, but the hotel seemed smelly and dirty. The shower had a little bit of mold in it, and the halls & room were musty and smelly. The rug seemed dirty and the bottom of our socks gave evidence to that. The breakfast was cereal, Swiss Miss envelopes of hot chocolate, and envelopes of oatmeal. We come up into the area often to visit relatives, and I don't believe we'll be going back to this hotel.....despite the fact that the staff was friendly.
Elevator from our floor was broken. Our hotel room wasn’t the cleanest and had a weird smell.
My tv didn’t work and upon asking front desk the “manager” had no idea how to work newly installed tvs. She waited for another young man to assist who was for the next shift ( we waited a hour) who he then stayed the tv just wasn’t working. We went down stairs to be told they have been sold out for the night and there was no available tv that we would be able to use. Would not recommend!