酒店回复: Dear Walter,Thank you for sharing your feedback. We’re glad to hear you enjoyed the walk-in shower and hope it added to your comfort during your stay. We apologize for the issues you experienced with the sink, faucet, and breakfast area, including the chirping smoke detector. Your comments have been shared with our maintenance and management teams to address these concerns promptly.Best Regards,Management Team

酒店回复: Dear Jan,Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness issues you encountered both in your room and around the property. This is not the standard we aim to uphold, and your feedback has been shared with our housekeeping and management teams for immediate attention. While we're glad to hear that our staff was friendly and check-in was efficient, we regret that the overall experience did not meet your expectations. We truly appreciate your comments and will use them to make necessary improvements.Sincerely,Management Team

酒店回复: Dear Jordan,Thank you for your feedback. We're glad to hear you appreciated our location and that your overall experience wasn't entirely negative. However, we do want to sincerely apologize for the shortcomings in housekeeping that you encountered. Cleanliness is a fundamental part of our guest experience, and it’s clear we fell short in ensuring the rooms were properly prepared. Stained linens and furniture are unacceptable, and we appreciate you pointing this out. Your comments have been shared with our housekeeping leadership so we can take immediate corrective action and reinforce our quality standards.Sincerely,Management Team

酒店回复: Dear Sharon,Thank you for taking the time to share your feedback. We're glad to hear that your check-in experience went smoothly and that you found the rooms comfortable during your stay with friends. We appreciate your comment regarding the lack of tea options. We understand that not all guests are coffee drinkers, and we’ll be sure to pass this suggestion along to our team so we can better accommodate all preferences moving forward.Best Regards,Management Team

酒店回复: Dear Eric,Thank you for taking the time to share your feedback. We're glad to hear that you found the bed comfortable and the pricing reasonable during your stay with us. We appreciate your comments regarding the breakfast and the issue with the fridge. Your observations help us identify areas where we can improve to better serve our guests.Best Regards,Management Team

酒店回复: Dear Kelly,Thank you for taking the time to share your experience. We sincerely apologize for the condition of your room and the inconvenience you faced during your stay. It’s unacceptable that the cleanliness did not meet our standards, and we are especially concerned to hear about the damage to the bathroom door and the lack of basic amenities like toilet paper. This is not the level of care or quality we strive to provide, and we understand how frustrating this must have been for you. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and corrective action. We truly appreciate you bringing this to our attention, and we regret that your stay was anything less than comfortable.Sincerely,Management Team

酒店回复: Dear Jose,Thank you for your feedback. We're truly sorry to hear that your experience with our customer service staff did not meet expectations. Providing friendly, respectful, and helpful service is a top priority for us, and it’s disappointing to learn we fell short during your stay. Please be assured that your comments have been shared with our management team for review and follow-up with the staff involved. We are committed to improving and ensuring a better experience for all our guests moving forward.Sincerely,Management Team

酒店回复: Dear Kimberly,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team