酒店回复: Dear Jesse,We sincerely apologize for the experience you had during your stay. Your feedback regarding the cleanliness of the hallways, room, and linens, as well as the noise and overall comfort, is deeply concerning. This is not the standard we strive to provide, and we regret that we fell short in your case.We also apologize for the lack of follow-up from management after your discussion with our front desk staff. Please know that your comments have been shared with our team so we can address these issues immediately and prevent similar situations in the future.Sincerely,Management Team
4.0分
其他
原文
翻译提供方:Google
还不错
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酒店回复: Dear Patrick,Thank you for sharing your feedback. We’re glad your stay was satisfactory, and we hope to provide an even better experience next time.Best regards,Management Team
3.0分
其他
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The staff were friendly, but I had too many issues with the room, number 120. The shower was the worst issue, when we opened the door, there was a pile of dirt on the bottom corner, along the wall was dirty too and the shelf for a bar of soap was the smallest one and no where else to put anything, everything went on the floor. Just a shower caddy hanging off the shower head would have solved that problem. The sink wasnt draining, phone was unplugged so i had to go to the desk twice, for a third set of towels and a hair dryer and for a new battery in the heat and air conditioner display on the wall, which was never taken care of. The syrup in the big jar in the kitchen doesnt have a working pump so i had to take it off and got syrup over myself and the counter. Thank you for having sugar free syrup. I would suggest maybe changing the direction the bathroom door opens because its difficult if someone is at the sink for someone else to get into the bathroom. The beds were comfy, but the pillows were like nothing. There seemed to be a lacking of a managers oversight on the rooms. If the phone was unplugged to save for electricity, then check the room once its assigned to guests. Why do we get the option to day there are three people staying in the room, if i still need to get extra towels myself.
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酒店回复: Dear Joan,Thank you for taking the time to share such detailed feedback. While we’re glad to hear our staff was friendly and the beds were comfortable, we’re truly sorry for the multiple issues you experienced. Your comments regarding cleanliness, maintenance items, bathroom layout, and breakfast setup are all helpful, and we will be addressing them internally to prevent similar inconveniences for future guests. We appreciate you bringing these concerns to our attention.Sincerely,Management Team
1.0分
家庭亲子
Bed sheets were stained. Bed sham was dirty and stained. Carpet was not vacuumed. Our family felt very uncomfortable staying here.
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酒店回复: Dear Alicia,Thank you for sharing your experience. We are very sorry to hear about the cleanliness issues you encountered, as this falls far below the standards we maintain. Your comfort and peace of mind are important to us, and we will be reviewing this with our housekeeping team to ensure it does not happen again. We appreciate your feedback.Sincerely,Management Team
3.0分
其他
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We've stayed here a number of times over the last 10years when visiting the St Louis area. Unfortunately, the condition of the hotel has gone down significantly during that time.
We've actually stayed in the same room a number of times because it has an in-room jacuzzi they we like. While that seemed to be working ok, the bathroom was missing a number of items (kleenex, TP and the hairdryer) We told the house-keeping person but didnt get anywhere with that person. We ended up taking kleenex and extra TP from her cart just to get some in our room. The carpet was dirty and stained throughout the room. Finally, we were very disappointed with the breakfast. First, the coffee maker was broke during our 2-day visit and no alternative options were offered (seems like a $15 coffee maker from walmart would have solved the issue at least until their coffee machine was fixed?). The rest of the breakfast food options were minimal and not very appetizing.
It is sad that this location, which is ideally located for us when we're traveling, has declined so much over the years. 😢
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酒店回复: Dear Dave,Thank you for being a loyal guest over the years. We’re truly sorry to hear about the decline you experienced during this visit. While we’re glad the jacuzzi room still met your expectations, the issues you described with missing bathroom items, cleanliness, and the limited breakfast offerings are not reflective of the standards we work hard to maintain. Your feedback is important, and we’ll be addressing these concerns with our team to ensure improvements are made. We appreciate you sharing your experience and hope we can provide a much better stay in the future.Sincerely,Management Team.
1.0分
其他
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I booked a non-smoking room, but they gave me a smoking room. The front desk person was not very friendly. The bed was extremely uncomfortable. I will not be staying here again.
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酒店回复: Dear Teresa,We apologize for the inconvenience you experienced with your room assignment and the comfort of your stay. Our goal is always to honor guest preferences and provide a pleasant experience, and we’re sorry this was not reflected during your visit. Your comments will be reviewed with our staff to ensure better service moving forward.Sincerely,Management Team.
2.0分
其他
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Girls’ Annual Shopping Trip: You get what you pay for, I guess, but this stay was very disappointing! Filthy carpet, shower was sketchy, very limited toiletries & we had to ask for soap to wash our hands. Breakfast was very limited, too! No regular coffee & juice machine was “out of order.” They did have waffles, cereal & a few yogurts. We chose to eat elsewhere. We have stayed here several times in the past, but the condition has seriously declined, so we won’t be back!
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酒店回复: Dear Vickie,We’re truly sorry to hear that your recent stay did not meet expectations. While we regret that some aspects of the room and breakfast fell short, we assure you that cleanliness and guest satisfaction remain our top priorities. Your feedback has been shared with our team to ensure these concerns are promptly addressed.Sincerely,Management Team.
2.0分
其他
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The carpet throughout is in terrible condition and very dirty. There was a brown stain on one of the bath towels and a fly in our room which we could not seem to kill the entire time we were there. The staff member we interacted with was helpful. We stayed only 1 night and moved to another hotel.
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酒店回复: Dear Pamela,Thank you for sharing your experience. We sincerely apologize for the issues you encountered with cleanliness and comfort. Your feedback is important, and we’ll address these concerns with our team to ensure improvements are made. We appreciate your acknowledgment of our helpful staff.Sincerely,Management Team
4.0分
其他
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Like most inexpensive rooms, the hotel is utilized for low income housing. The nice thing is the third floor is used for paying customer so it stay quiet at night. The front desk help was polite and helpful.
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酒店回复: Dear Patrick,Thank you for your thoughtful feedback. We’re glad you appreciated the courteous service from our front desk and the quiet atmosphere during your stay. We value your comments and hope to welcome you again.Best regards,Management Team
2.0分
其他
Room was not clean, curtains had mold/mildew, had a musty smell in the room. Bathroom was very dirty.
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酒店回复: Dear Amanda,We’re very sorry to hear about your experience and the condition of your room. Cleanliness is a top priority for us, and this does not reflect our usual standards. Your comments will be shared with our housekeeping team to ensure immediate attention and improvement.Sincerely,Management Team
走廊和楼梯上全是污渍,脏兮兮的。房间也脏得不行,住起来很不舒服。墙壁破损,看起来像是长了霉。其中一个被子上还有难看的污渍。酒店里整夜不停地传来尖叫声和叫喊声。早餐充其量也只能算是平庸。我们预订了两晚,但只住了一晚。前台问了原因,我向他解释了一切。他说经理会联系我们,但至今没有联系上。我在全国各地甚至国外都住过很多酒店。这绝对是我住过的最差的酒店。我们第二晚预订了塔吉特智选假日酒店。这次体验要愉快得多。
还不错
The staff were friendly, but I had too many issues with the room, number 120. The shower was the worst issue, when we opened the door, there was a pile of dirt on the bottom corner, along the wall was dirty too and the shelf for a bar of soap was the smallest one and no where else to put anything, everything went on the floor. Just a shower caddy hanging off the shower head would have solved that problem. The sink wasnt draining, phone was unplugged so i had to go to the desk twice, for a third set of towels and a hair dryer and for a new battery in the heat and air conditioner display on the wall, which was never taken care of. The syrup in the big jar in the kitchen doesnt have a working pump so i had to take it off and got syrup over myself and the counter. Thank you for having sugar free syrup. I would suggest maybe changing the direction the bathroom door opens because its difficult if someone is at the sink for someone else to get into the bathroom. The beds were comfy, but the pillows were like nothing. There seemed to be a lacking of a managers oversight on the rooms. If the phone was unplugged to save for electricity, then check the room once its assigned to guests. Why do we get the option to day there are three people staying in the room, if i still need to get extra towels myself.
Bed sheets were stained. Bed sham was dirty and stained. Carpet was not vacuumed. Our family felt very uncomfortable staying here.
We've stayed here a number of times over the last 10years when visiting the St Louis area. Unfortunately, the condition of the hotel has gone down significantly during that time.
We've actually stayed in the same room a number of times because it has an in-room jacuzzi they we like. While that seemed to be working ok, the bathroom was missing a number of items (kleenex, TP and the hairdryer) We told the house-keeping person but didnt get anywhere with that person. We ended up taking kleenex and extra TP from her cart just to get some in our room. The carpet was dirty and stained throughout the room. Finally, we were very disappointed with the breakfast. First, the coffee maker was broke during our 2-day visit and no alternative options were offered (seems like a $15 coffee maker from walmart would have solved the issue at least until their coffee machine was fixed?). The rest of the breakfast food options were minimal and not very appetizing.
It is sad that this location, which is ideally located for us when we're traveling, has declined so much over the years. 😢
I booked a non-smoking room, but they gave me a smoking room. The front desk person was not very friendly. The bed was extremely uncomfortable. I will not be staying here again.
Girls’ Annual Shopping Trip: You get what you pay for, I guess, but this stay was very disappointing! Filthy carpet, shower was sketchy, very limited toiletries & we had to ask for soap to wash our hands. Breakfast was very limited, too! No regular coffee & juice machine was “out of order.” They did have waffles, cereal & a few yogurts. We chose to eat elsewhere. We have stayed here several times in the past, but the condition has seriously declined, so we won’t be back!
The carpet throughout is in terrible condition and very dirty. There was a brown stain on one of the bath towels and a fly in our room which we could not seem to kill the entire time we were there. The staff member we interacted with was helpful. We stayed only 1 night and moved to another hotel.
Like most inexpensive rooms, the hotel is utilized for low income housing. The nice thing is the third floor is used for paying customer so it stay quiet at night. The front desk help was polite and helpful.
Room was not clean, curtains had mold/mildew, had a musty smell in the room. Bathroom was very dirty.