酒店回复: Dear Jesse,We sincerely apologize for the experience you had during your stay. Your feedback regarding the cleanliness of the hallways, room, and linens, as well as the noise and overall comfort, is deeply concerning. This is not the standard we strive to provide, and we regret that we fell short in your case.We also apologize for the lack of follow-up from management after your discussion with our front desk staff. Please know that your comments have been shared with our team so we can address these issues immediately and prevent similar situations in the future.Sincerely,Management Team
5.0分
其他
The carpeting is old and chairs are too low and the bathroom facilities need to be updated.
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酒店回复: Dear Donalle,Thank you for your feedback. We appreciate your comments regarding the carpeting, furniture, and bathroom facilities, and we will share them with our management team as we continue to make improvements. We hope to provide a more updated and comfortable experience on your next visit.Best Regards,Management Team
2.0分
其他
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Shady characters in parking lot worried about my car. Room was filthy but sheets were clean Tv controller was sticky and gross. The walls were so thin I could hear next door guy cough all night carpet and walks need to be redone
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酒店回复: Dear Janet,Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. We are concerned to hear about your experience with safety in the parking lot, the cleanliness of the room, and the condition of the walls, carpet, and walkways. Your comments have been shared with our management and maintenance teams to address these issues promptly.Sincerely,Management Team
3.0分
其他
Not cool, dude.
Price for the room didn’t include a mandatory undisclosed deposit once I arrived onsite and after I already paid the cost online.
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酒店回复: Dear Melvin,Thank you for sharing your feedback. We sincerely apologize for the confusion regarding the deposit. It is never our intention for any charges to be unexpected, and we appreciate you bringing this to our attention. Your comments have been shared with our management team so we can review our communication and ensure that all fees are clearly disclosed in the future.Best Regards,Management Team
3.0分
其他
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It was alright for a quick night stay
The room was clean and comfortable ut the hallway carpets were filthy. Hotel clerk didn't serm to have knowledge of the area when we asked questions.
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酒店回复: Dear Diane,Thank you for sharing your feedback. We’re glad to hear that your room was clean and comfortable for your stay. We apologize for the condition of the hallway carpets and for any inconvenience caused by the lack of local knowledge from our front desk. Your comments have been shared with our housekeeping and front desk teams to help improve the guest experience. We appreciate your stay and hope to provide an even better experience in the future.Best Regards,Management Team
1.0分
其他
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Needs major work
Older and needs a remodel. The first room I was out in was not clean. There were stains in the bed sheets. It was supposed to be non smoking and people were smoking in the hotel. The windows were not clean in the lobby and pool room. The elevator floor stayed dirty. If I was outside of the room I was paranoid of safety. Curtains in both rooms were old and peeling away. I did not feel comfortable eating the free breakfast. For it to be in a nice location, the feel of the place gave motel vibes. The beds were comfortable and free from any rodents or infestation after my deep dive. However, never will I stay here again.
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酒店回复: Dear Shafony,Thank you for sharing your detailed feedback. We sincerely apologize that your stay did not meet your expectations. The cleanliness and maintenance issues you experienced, as well as concerns regarding safety and the smoking policy, fall far below the standards we strive to uphold. Your comments have been shared with our housekeeping, maintenance, and management teams so that immediate improvements can be made. We regret the discomfort and disappointment you experienced and appreciate you bringing these matters to our attention.Sincerely,Management Team
5.0分
家庭亲子
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Overall experience was very good. There was some trash outside the front of the property. Neither ice machine was working. People staying across from us were noisy.
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酒店回复: Dear Steven,Thank you for sharing your feedback. We’re glad to hear that your overall experience was very good. We apologize for the trash outside the property, the non-working ice machines, and any noise from other guests. Your comments have been shared with our team so we can address these issues and continue to improve the guest experience. We appreciate your stay and hope to welcome you back in the future.Best Regards,Management Team
1.0分
情侣出游
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The air conditioning unit had black mold spots all in and around the ventilation vents. The entire room smelled of mildew or mold. There were spots of brown on the bedspread, no hairdryer 3 towels for 2 guests. We had to check out immediately. We left for Heritage Inn and Suites in Fenton. A 20 minute drive might have saved our health as opposed to staying in the mold infested room! Our clothes were saturated in the smell after only 20/30 minutes of contact with the room!
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酒店回复: Dear April,Thank you for bringing these serious concerns to our attention. We sincerely apologize for the condition of your room and the discomfort you experienced. What you described does not reflect the standards we strive to maintain, and we understand how upsetting it must have been. Your feedback has been shared with our housekeeping and maintenance teams so that immediate corrective action can be taken. We regret that we were not able to resolve this during your stay and hope you will consider giving us another opportunity to provide you with the safe and comfortable experience you deserve.Sincerely,Management Team
2.0分
其他
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Needs a good cleaning.
This hotel was disgustingly dirty, everything, the elevator, main bathroom, and my room. There was a big bald spot on my carpet, stained sink, I could see something sprayed on bathroom door, stain on bed spread, furniture all nicked-up, desk chair peeling, just icky. Staff let me check in early, were great and nice. I only stayed one night so didn’t complain. Bed was comfy. Would have been ok with a good cleaning.
3.0分
其他
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Questionable
The walls could use a fresh coat of paint or to be cleaned, the carpet could use replacing throughout the hotel and the bed sheets could use some bleach or something to remove the stains. Or just replace those too.
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酒店回复: Dear Laura,Thank you for sharing your feedback. We’re sorry to hear that certain aspects of your stay did not meet your expectations. Your comments regarding the walls, carpet, and linens are important, and we will address them with our team to improve the experience for future guests.Sincerely,Management Team
走廊和楼梯上全是污渍，脏兮兮的。房间也脏得不行，住起来很不舒服。墙壁破损，看起来像是长了霉。其中一个被子上还有难看的污渍。酒店里整夜不停地传来尖叫声和叫喊声。早餐充其量也只能算是平庸。我们预订了两晚，但只住了一晚。前台问了原因，我向他解释了一切。他说经理会联系我们，但至今没有联系上。我在全国各地甚至国外都住过很多酒店。这绝对是我住过的最差的酒店。我们第二晚预订了塔吉特智选假日酒店。这次体验要愉快得多。
The carpeting is old and chairs are too low and the bathroom facilities need to be updated.
Shady characters in parking lot worried about my car. Room was filthy but sheets were clean Tv controller was sticky and gross. The walls were so thin I could hear next door guy cough all night carpet and walks need to be redone
Not cool, dude.
Price for the room didn’t include a mandatory undisclosed deposit once I arrived onsite and after I already paid the cost online.
It was alright for a quick night stay
The room was clean and comfortable ut the hallway carpets were filthy. Hotel clerk didn't serm to have knowledge of the area when we asked questions.
Needs major work
Older and needs a remodel. The first room I was out in was not clean. There were stains in the bed sheets. It was supposed to be non smoking and people were smoking in the hotel. The windows were not clean in the lobby and pool room. The elevator floor stayed dirty. If I was outside of the room I was paranoid of safety. Curtains in both rooms were old and peeling away. I did not feel comfortable eating the free breakfast. For it to be in a nice location, the feel of the place gave motel vibes. The beds were comfortable and free from any rodents or infestation after my deep dive. However, never will I stay here again.
Overall experience was very good. There was some trash outside the front of the property. Neither ice machine was working. People staying across from us were noisy.
The air conditioning unit had black mold spots all in and around the ventilation vents. The entire room smelled of mildew or mold. There were spots of brown on the bedspread, no hairdryer 3 towels for 2 guests. We had to check out immediately. We left for Heritage Inn and Suites in Fenton. A 20 minute drive might have saved our health as opposed to staying in the mold infested room! Our clothes were saturated in the smell after only 20/30 minutes of contact with the room!
Needs a good cleaning.
This hotel was disgustingly dirty, everything, the elevator, main bathroom, and my room. There was a big bald spot on my carpet, stained sink, I could see something sprayed on bathroom door, stain on bed spread, furniture all nicked-up, desk chair peeling, just icky. Staff let me check in early, were great and nice. I only stayed one night so didn’t complain. Bed was comfy. Would have been ok with a good cleaning.
Questionable
The walls could use a fresh coat of paint or to be cleaned, the carpet could use replacing throughout the hotel and the bed sheets could use some bleach or something to remove the stains. Or just replace those too.