酒店回复: Dear Guest,Thank you for sharing your feedback with us. I am truly sorry to hear about the inconveniences you experienced during your stay. Please kindly note that our property does not offer a hot tub, and I apologize if this caused any confusion last 3-yearnot serve. And Our breakfast service follows the brand standards guidelines, but I understand it may not have met your expectations meet and egg. I am also very sorry for the issues you encountered with the elevator, pool temperature, and overall comfort during your visit.We always aim to provide clear and accurate information about the amenities we offer. Sometimes reservation platforms do not display full details, and I regret if this led to any misunderstanding. As a gesture of goodwill, We sincerely hope you will consider giving us another opportunity in the future to provide you with a better experience.Sincerely,
5.0分
其他
原文
翻译提供方：Google
清洁度和舒适度
4.0分
其他
原文
翻译提供方：Google
好的
4.0分
情侣出游
原文
翻译提供方：Google
经过长途驾驶后我住在这里，但住得很舒服。
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酒店回复: Dear GuestThank you for taking the time to complete our online survey regarding your recent stay at Quality Inn O'Fallon I-64.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your satisfaction is important to us as a valued Customer and we care are guest not SatisfiedThat issue you point us we defiantly try to resolved.so upcoming Gust happy and not face Repeated complain about We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.SincerelyGeneral ManagerQuality Inn
3.0分
其他
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The room was just ok. It could have been a little cleaner. The shower curtain was filthy, the toilet seat needs to be replaced, the mirrors were smeared and it was a bit dusty in places. The beds were a tad uncomfortable.
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酒店回复: Dear, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn O'Fallon IL - St. Louis. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Quality Inn O'Fallon IL - St. Louis
4.0分
家庭亲子
Close to the Highway. Quiet. A bit dated, but just fine for an overnight stay. Breakfast is not extensive, but adequate.
5.0分
朋友出游
It was close to sit down restaurants and shopping. Was quiet and restful. Slept to long to enjoy breakfast.
1.0分
其他
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More like "UnQuality Inn"
Where to begin--first off, the lady working the front desk seemed friendly enough, but she didn't seem to 100% know how to do things. For example, she said my card was declined but than it suddenly wasn't? That was odd. The lobby was nice enough--but COVID signs were still displayed. And, the elevator was out of order which would have been horribly inconvenient for anyone handicapped--a fact she didn't mention to guests until they were unloading their luggage and hauling it upstairs. Then, the room itself was dirty--there was feces in the toilet, the tub looked like it hadn't been cleaned in awhile, the room smelled like mildew, the comforter had spots on it, and there were gnats in the room. The bathroom was also super tiny. The soda vending machine took my money but didn't dispense, and the lady at the desk said "Oh well. We can't do anything." She just really didn't seem to care about customer service. The check out am lady also really didn't seem to care about her job or the customers. And the bed--let me tell you....it was easily the most uncomfortable bed ever--a weird, hard lump down the middle with metal bars on either side that you hit with your legs getting in and out of bed. And the bed itself was as hard as a 2x4 and super squeeky. The entire thing was disappointing and highly unsatisfying.
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酒店回复: Dear Guest,Thank you for taking the time to complete our online survey regarding your happy recent stay at Quality Inn O'Fallon IL - St. Louis.On behalf of our entire team, I would like to apologize for failing to exceed your expectations , Your satisfaction is important to us.but same way staff also improve if you implementWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Quality Inn O'Fallon IL - St. Louis
5.0分
商务出差
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Great hotel for the price. I’ve stayed here multiple times for work. Front desk is helpful and friendly. Always clean and comfortable. Good selection of food and stores within walking distance as well.
我们下午 4 点到达酒店，在他们下午 3 点的入住时间开始后一个小时，但我们仍然等了半个多小时才拿到房间。
他们没有检查之前的顾客是否退房，这让人觉得有点可疑，因为他们有延迟退房费。
床单上都是黄色污渍，我们不得不换了新的床单。
我从未填写过他们的评价，但在等房间的时候，我收到了一封电子邮件通知，感谢我给了他们五星好评。
热水浴缸被水泥覆盖。电梯坏了。早餐糟糕透了，没有肉。泳池很冷，喷头也坏了。
清洁度和舒适度
好的
经过长途驾驶后我住在这里，但住得很舒服。
The room was just ok. It could have been a little cleaner. The shower curtain was filthy, the toilet seat needs to be replaced, the mirrors were smeared and it was a bit dusty in places. The beds were a tad uncomfortable.
Close to the Highway. Quiet. A bit dated, but just fine for an overnight stay. Breakfast is not extensive, but adequate.
It was close to sit down restaurants and shopping. Was quiet and restful. Slept to long to enjoy breakfast.
More like "UnQuality Inn"
Where to begin--first off, the lady working the front desk seemed friendly enough, but she didn't seem to 100% know how to do things. For example, she said my card was declined but than it suddenly wasn't? That was odd. The lobby was nice enough--but COVID signs were still displayed. And, the elevator was out of order which would have been horribly inconvenient for anyone handicapped--a fact she didn't mention to guests until they were unloading their luggage and hauling it upstairs. Then, the room itself was dirty--there was feces in the toilet, the tub looked like it hadn't been cleaned in awhile, the room smelled like mildew, the comforter had spots on it, and there were gnats in the room. The bathroom was also super tiny. The soda vending machine took my money but didn't dispense, and the lady at the desk said "Oh well. We can't do anything." She just really didn't seem to care about customer service. The check out am lady also really didn't seem to care about her job or the customers. And the bed--let me tell you....it was easily the most uncomfortable bed ever--a weird, hard lump down the middle with metal bars on either side that you hit with your legs getting in and out of bed. And the bed itself was as hard as a 2x4 and super squeeky. The entire thing was disappointing and highly unsatisfying.
Great hotel for the price. I’ve stayed here multiple times for work. Front desk is helpful and friendly. Always clean and comfortable. Good selection of food and stores within walking distance as well.