酒店回复: Dear Patrick,Thank you for your perfect rating! We’re delighted you enjoyed your stay and hope to welcome you back soon for another memorable experience.Warm regards,Management Team.
1.0分
其他
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I DIDNT GET TO STAY BECAUSE OF THE HURRICANE. MY MONEY WAS STILL TAKEN AND DIDNT ISSUE ME A REFUND WHICH IS UNFAIR AND WRONG BECAUSE ITS A NATURAL DISASTER. I HATE EVERYTHING ABOUT THIS PLACE. IM DISGUSTED
4.0分
其他
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Not enough characters allowed for full review. Room ok, but definitely not luxury ocean view. Bathroom raggedy. Don’t stay in Room 333
Amazing staff especially, Julia, JahNeil, Jovery, Moesha, Keeston, and another young man that got moved to Diamond Club because he is so good.
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酒店回复: We would like primarily to thank you for choosing Royalton Hideaway Blue Waters for your recent holiday and also for taking the time to share your review. We love it when our staff goes out of their way in order to please every single need of our guests; we pride ourselves on this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them very happy. We are sorry to hear about the condition of your bathroom and that the view from your room did not meet your expectations. We hope you will give us another opportunity in the future to provide you with the experience you deserve.
3.0分
家庭亲子
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The food, the food, the food reminded me of a school cafeteria or TV dinner. The best meal we had was at the hibachi and Italian food. The bar tenders were friendly, a few were angry that they had to work. Overall, I had a good trip, but I wouldn't visit this resort again.
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酒店回复: Thank you for choosing us as your recent holidays and for the valuable time that you took to let us know your experiences regarding your stay. We sincerely value your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We have noticed your comment regarding your food experience. We would like to mention that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food. This feedback is a great help to our continuous efforts to improve the property and its services. We sincerely hope you can give us another chance to host you and be able to show you what a wonderful vacation you can have At Royalton Hideaway Blue Waters
1.0分
家庭亲子
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Due to the hurricane Melissa airports were closed and there were no accommodations given or offered at the resort. INSTEAD the resort manipulated the situation to gain more money from visitors. We we all given different rates just to stay one or two more days at the resort. There was no empathy, given our situation they even increased the rates for transportation. Night staff didn’t do their jobs for room service I’ve had to ask over 5 times for simple supplies like so or even a hair dryer.
我们办理入住后，房间还没准备好，等了一会儿，不过酒店设施都可以使用。
酒店有好几家餐厅需要预订，而不是那种大型的自助餐厅，但你也可以选择去吃自助餐，酒水很棒。房间里没有熨斗。
很棒的度假村。酒店布局令人惊叹。Hideaway区域非常完善，员工也做得非常出色。特别要赞一下VIBE团队。Royalton区域有一个适合家庭的漂亮水上乐园。很喜欢这里的娱乐活动。没有任何抱怨。
大堂需要装空调或风扇，因为实在太热了。我很喜欢这里的俱乐部，员工们都非常友好且乐于助人。
食物令人惊艳……比大多数全包式酒店都好，度假村也很美……服务本可以更好，但总的来说是一次很棒的住宿体验，我肯定会再来的。
这家度假村很不错，特别适合那些寻求宁静的夫妇。
没有意见
I DIDNT GET TO STAY BECAUSE OF THE HURRICANE. MY MONEY WAS STILL TAKEN AND DIDNT ISSUE ME A REFUND WHICH IS UNFAIR AND WRONG BECAUSE ITS A NATURAL DISASTER. I HATE EVERYTHING ABOUT THIS PLACE. IM DISGUSTED
Not enough characters allowed for full review. Room ok, but definitely not luxury ocean view. Bathroom raggedy. Don’t stay in Room 333
Amazing staff especially, Julia, JahNeil, Jovery, Moesha, Keeston, and another young man that got moved to Diamond Club because he is so good.
The food, the food, the food reminded me of a school cafeteria or TV dinner. The best meal we had was at the hibachi and Italian food. The bar tenders were friendly, a few were angry that they had to work. Overall, I had a good trip, but I wouldn't visit this resort again.
Due to the hurricane Melissa airports were closed and there were no accommodations given or offered at the resort. INSTEAD the resort manipulated the situation to gain more money from visitors. We we all given different rates just to stay one or two more days at the resort. There was no empathy, given our situation they even increased the rates for transportation. Night staff didn’t do their jobs for room service I’ve had to ask over 5 times for simple supplies like so or even a hair dryer.