Some of the staff here are amazing!!! They go the extra mile… was celebrating my birthday and enjoyed the cabana I rented
2.0分
其他
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We were really excited for our October wedding at Royalton Negril. We were booked from October17 to the 21st but our experience was disappointing. Our reservation from July wasn’t honored due to overbooking, check-in took three hours, and we were placed far from our wedding group. We were put in the area called Diamond however we could not use any of their amenities because we didn’t pay. That was not our fault we were put there. The diamond area although nice was a long walk to where our wedding group were. The buffet the pool and everything were all at the other end My husband and I are both 76 years old. The staff didn’t want to hear anything we had to say. No compassion at all. Staff on the most part were rude. Beautiful resort, nice room, but the experience was not good. I will not recommend this resort to anyone.
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酒店回复: Hello Sondra,Thank you for sharing your feedback. We’re truly sorry to hear that your wedding stay did not meet expectations. The room allocation and check-in delays, along with the lack of compassion you experienced, are not reflective of the service we strive to provide.We understand how important this occasion was and regret the inconvenience caused. Your comments have been shared with our management team for review and improvement. We appreciate your kind words about the resort’s beauty and your room, and we sincerely apologize that the overall experience fell short.
1.0分
其他
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When we first arrived the check-in was horrible I got to the hotel at 2:45 didn’t get my room until 5pm.
The service is super slow the workers are rude nothing like Montego Bay! They need to hire and need help!
The buffet didn’t have much food options
The restaurants it so hard to get a reservation on the app.
When I first arrived to my room I didn’t have no Ac wasn’t working.
The elevator was nasty they need to clean the mirrors and the walls of the elevator.
My room was cleaned twice and they didn’t restock my fridge.
The bar by the pool never restocked we have to go to another bar at the resort to get the drinks we wanted.
Don’t stay here it’s not a good resort at all!!!!
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酒店回复: Hello Naija,Thank you for sharing your experience. We sincerely apologize for the delays, service issues, and maintenance concerns you encountered during your stay. This is not the level of quality or hospitality we aim to deliver, and your feedback has been shared with our management team for immediate review and improvement.We regret that your visit did not reflect the standards we’re known for and appreciate you bringing these matters to our attention.
2.0分
其他
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Most of the staff were rude, outdated facilities and room was dirty. Room had a stench requested a room change. No one from the hotel got back to me in reference to the room swap.
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酒店回复: Hello Nadege,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations and that you encountered issues with your room and service. This is certainly not the level of hospitality we strive to provide.Please accept our sincere apologies for the inconvenience caused and for the lack of follow-up regarding your room change request. Your comments have been shared with our management team to ensure that immediate corrective actions are taken and that communication with our guests is improved.We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience.
5.0分
家庭亲子
This was a fantastic and luxurious property. The only drawback..the food was a B, everything else, a solid A++
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酒店回复: Hello Shevanee,Thank you for your wonderful feedback! We’re delighted to know you found Royalton Negril to be a fantastic and luxurious property and that you enjoyed so many aspects of your stay. We appreciate your honest comment about the food and will share this with our Culinary team as we continue to enhance our dining experiences.We look forward to welcoming you back soon for another A++ getaway in paradise!
4.0分
家庭亲子
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Overall the stay was nice however service was definitely lacking in places. We checked in on wednesday and our minibar was never restocked until saturday. We had to call friday night for water bottles which room service never brought up. My husband called back and had to request it again and explained our minibar wasn't restocked after which they finally brought up 4 water bottles. Finally saturday morning they just came and dropped off more water but didnt restock the minibar with anything else. I also had called the concierge to bring me up tv batteries but that was never brought up either so for the 4 days we stayed we couldnt watch tv at all. then on our last day we asked for the bellboy to give us a ride to the main lobby with our luggages. He came my husband said we needed 2 more minutes to just close the suitcaes. So the bellboy left and never came back. After waiting 10 minutes we had to walk with 6 luggases a toddler and a stroller all the way from our room to the front lobby so our daughter can grab breakfast and we wont be late for our pick up. but like i said overall the stay was nice. Beach and activities were easiliy accessible. The wait staff was amazing and they had a good variety of food at the buffet.
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酒店回复: Hello Sarmina,Thank you for taking the time to share your detailed feedback. We’re pleased to know you enjoyed the beach, activities, and dining options, and that our wait staff made a positive impression during your stay. However, we sincerely apologize for the service lapses you experienced.This is certainly not the standard of service we strive to provide, and your comments have been shared with the relevant departments to ensure these issues are addressed and corrected.We truly appreciate your understanding and constructive feedback and hope to have the opportunity to welcome you back for a seamless and fully satisfying experience.
5.0分
情侣出游
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This resort is definitely worth the money. It was just what me and my husband needed. Relaxing and quiet. It’s a place to bring your family. They have entertainment but it’s not an all night party which is what we were looking for. Our room was great nice and comfortable with the swim out pool. Amazing.
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酒店回复: Hello Kadija,Thank you for sharing your wonderful review. We’re delighted to know you and your husband enjoyed a relaxing and peaceful getaway with us. It’s great to hear that your swim-out room and the resort’s atmosphere were exactly what you were looking for.We truly appreciate your kind words and hope to welcome you back soon for another memorable stay in paradise.
1.0分
朋友出游
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This was the worst experience. My room had roaches, the staff were unwilling to help I had to complain every day, take pictures and show them video and they finally changed my room at 7pm on my last night. Rooms were also not properly cleaned and had a mildew smell. Could not use swim up pool because it was too cold.
太棒了
工作人员态度冷漠，服务不周到。娱乐活动极其无聊，而且重复性很高。房间漏水持续了三天；我打电话给礼宾部寻求帮助，但问题始终没有解决。最后我们只能用毛巾垫在地上止水……总之，这次假期糟糕透顶，令人失望。
Some of the staff here are amazing!!! They go the extra mile… was celebrating my birthday and enjoyed the cabana I rented
⸻
We were really excited for our October wedding at Royalton Negril. We were booked from October17 to the 21st but our experience was disappointing. Our reservation from July wasn’t honored due to overbooking, check-in took three hours, and we were placed far from our wedding group. We were put in the area called Diamond however we could not use any of their amenities because we didn’t pay. That was not our fault we were put there. The diamond area although nice was a long walk to where our wedding group were. The buffet the pool and everything were all at the other end My husband and I are both 76 years old. The staff didn’t want to hear anything we had to say. No compassion at all. Staff on the most part were rude. Beautiful resort, nice room, but the experience was not good. I will not recommend this resort to anyone.
When we first arrived the check-in was horrible I got to the hotel at 2:45 didn’t get my room until 5pm.
The service is super slow the workers are rude nothing like Montego Bay! They need to hire and need help!
The buffet didn’t have much food options
The restaurants it so hard to get a reservation on the app.
When I first arrived to my room I didn’t have no Ac wasn’t working.
The elevator was nasty they need to clean the mirrors and the walls of the elevator.
My room was cleaned twice and they didn’t restock my fridge.
The bar by the pool never restocked we have to go to another bar at the resort to get the drinks we wanted.
Don’t stay here it’s not a good resort at all!!!!
Most of the staff were rude, outdated facilities and room was dirty. Room had a stench requested a room change. No one from the hotel got back to me in reference to the room swap.
This was a fantastic and luxurious property. The only drawback..the food was a B, everything else, a solid A++
Overall the stay was nice however service was definitely lacking in places. We checked in on wednesday and our minibar was never restocked until saturday. We had to call friday night for water bottles which room service never brought up. My husband called back and had to request it again and explained our minibar wasn't restocked after which they finally brought up 4 water bottles. Finally saturday morning they just came and dropped off more water but didnt restock the minibar with anything else. I also had called the concierge to bring me up tv batteries but that was never brought up either so for the 4 days we stayed we couldnt watch tv at all. then on our last day we asked for the bellboy to give us a ride to the main lobby with our luggages. He came my husband said we needed 2 more minutes to just close the suitcaes. So the bellboy left and never came back. After waiting 10 minutes we had to walk with 6 luggases a toddler and a stroller all the way from our room to the front lobby so our daughter can grab breakfast and we wont be late for our pick up. but like i said overall the stay was nice. Beach and activities were easiliy accessible. The wait staff was amazing and they had a good variety of food at the buffet.
This resort is definitely worth the money. It was just what me and my husband needed. Relaxing and quiet. It’s a place to bring your family. They have entertainment but it’s not an all night party which is what we were looking for. Our room was great nice and comfortable with the swim out pool. Amazing.
This was the worst experience. My room had roaches, the staff were unwilling to help I had to complain every day, take pictures and show them video and they finally changed my room at 7pm on my last night. Rooms were also not properly cleaned and had a mildew smell. Could not use swim up pool because it was too cold.