Friendly and prompt service at the front desk, and team was attentive assuring breakfast items were available.
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酒店回复: Hello James,Thank you for highlighting the friendly and prompt service from our front desk team and their attentiveness during breakfast. We strive to provide excellent service and are pleased that you enjoyed your stay. Your feedback is valuable, and we appreciate you taking the time to share your experience with us.
1.0分
其他
I didn’t stay. We left immediately. The intense smell of cleaning products was too much in the room. There were
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that the smell of cleaning products in the room was overwhelming and caused you to leave. Looks like like you reserved pet friendly room, but you do not have any pets. I cheeked with front desk staff, if you stop by and share with them, they could of gladly change the room or completely refund.This is not the experience we want for our guests. We’ve addressed this with our housekeeping team to ensure products are used more lightly and rooms are properly aired out before arrival. We hope you’ll consider giving us another chance in the future so we can provide a much more comfortable stay.RegardsManager
2.0分
其他
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Not happy. Refused to honor reservation made on line for less money. Bathroom door wouldn’t shut, bathroom light was like a strobe; made my mother dizzy. Eggs were rubbery, sausage was tasteless, orange juice was watery.
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酒店回复: Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and that we did not meet your expectations.We would like to clarify that we did honor your reservation made online, and we apologize if there was any confusion or miscommunication at check-in. We're also sorry for the maintenance issues in the bathroom and for the breakfast not being up to standard. Your comments have been shared with our team so we can address these concerns promptly and ensure a better experience for all our guests.We truly value your feedback and hope you might consider giving us another chance in the future to provide a much better stay.
4.0分
情侣出游
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I enjoyed the pool and Gym. The room was clean and comfortable the staff was friendly. The TV and refrigerator didn't work but discovered the plug was not working so put it in another one and solved the problem. Hint, the room had two queen beds one was comfortable and the other wasn't so check both beds before deciding which one to sleep in.
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酒店回复: Hello Holly,Thank you for sharing your feedback regarding your recent stay. We're pleased to hear that you enjoyed the pool, gym, and found our staff to be friendly. Your tips about the room setup and potential issues with the beds are valuable and will certainly help future guests. We appreciate your insights and hope you have a great day ahead!
2.0分
其他
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This was the worst idea of a stay I ever had not only did they try and put me in a twin when I reserved a king the room was falling apart I had to fix the shower myself and the sink but when I had a nose bleed and got it on the upper cover and comforter I apologized a asked if I need to pay for anything the manager said no it was an accident and would be fine so then the next day I get a note on the floor asking to come to the front desk she then proceeded to tell me she called the GM witch translated to let me call my husband and charge me extra 100.00 out of pocket because he said it needs to be charged I’m not a petty individual but if you speak another language infront of me while on the phone with your GM make sure google translate isn’t presently translating in my ear I stay in room 207 and after I fixed there shower and sink it was a waste of money a side note is if they can’t be bothered to make a decent breakfast for the oil and construction works they should offer breakfast waste of my money and disgusting!
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酒店回复: Hello Aaron,Thank you for sharing your feedback. We appreciate your comments about your stay and regret to hear that your experience did not meet your expectations. Every guest’s experience matters to us, and your insights regarding the room condition and breakfast offerings will be shared with the appropriate team for consideration. We value your perspective and hope you’ll find a better experience in your future travels. Should you wish to discuss your stay further, please reach out to our management team directly.
5.0分
其他
A little musty smelling and the bathroom door didn’t close completely ok for a quick 1 night stay on the way to Estes Park.
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酒店回复: Hello Robert,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the room's condition, as this helps us enhance the experience for all our guests. We understand that a musty smell and bathroom door issues can be inconveniences. Your insights will be considered as we work on our maintenance processes moving forward. We hope you enjoyed your time in Estes Park despite these minor inconveniences.
3.0分
其他
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Friendly desk clerk and nice hot tub was the best part, breakfast wasn’t so bad but there was a musty smell throughout the whole place and it got worse before we left.
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酒店回复: Hello Candi,Thank you for sharing your assessment. We’re pleased to hear that you enjoyed the friendly service from our desk clerk and the hot tub facilities. Your comments regarding the musty smell have been noted, and we appreciate your input as it helps us improve our guest experience. We wish you safe travels and hope you consider staying with us again in the future.
2.0分
其他
Avoid this one
Bed sloped, could not control temperature very well. Breakfast was bleak with few options. Noisy
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酒店回复: Hello Darlene,Thank you for sharing your feedback about your stay. We appreciate your comments regarding the bed, temperature control, and breakfast options, as they help us improve our services. We understand how important these aspects are for a comfortable experience. Your concerns regarding noise will also be addressed. We hope you'll consider staying with us again in the future to experience the improvements we aim to make.
5.0分
情侣出游
We had a good night’s rest, everyone was courteous and the breakfast was very good. Will definitely reccomend.
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酒店回复: Hello Linda,Thank you for taking the time to share your positive experience! We're thrilled to hear that you enjoyed a good night’s rest and found our staff courteous, as well as the breakfast to your liking. Your recommendation means a lot to us, and we look forward to welcoming you back on your next stay.
5.0分
商务出差
Staff were very attentive. One of the beds in the room had hair all over the sheet, which was disturbing. Overall, our stay was OK.
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酒店回复: Hello Karen,Thank you for your feedback. We're glad to hear that our staff provided attentive service during your visit. We take cleanliness seriously, and your comments regarding the bed linens will be shared with our housekeeping team for review. We appreciate your insights and hope you will consider staying with us again to experience the improvements we continually strive to make for our guests.
Friendly and prompt service at the front desk, and team was attentive assuring breakfast items were available.
I didn’t stay. We left immediately. The intense smell of cleaning products was too much in the room. There were
Not happy. Refused to honor reservation made on line for less money. Bathroom door wouldn’t shut, bathroom light was like a strobe; made my mother dizzy. Eggs were rubbery, sausage was tasteless, orange juice was watery.
I enjoyed the pool and Gym. The room was clean and comfortable the staff was friendly. The TV and refrigerator didn't work but discovered the plug was not working so put it in another one and solved the problem. Hint, the room had two queen beds one was comfortable and the other wasn't so check both beds before deciding which one to sleep in.
This was the worst idea of a stay I ever had not only did they try and put me in a twin when I reserved a king the room was falling apart I had to fix the shower myself and the sink but when I had a nose bleed and got it on the upper cover and comforter I apologized a asked if I need to pay for anything the manager said no it was an accident and would be fine so then the next day I get a note on the floor asking to come to the front desk she then proceeded to tell me she called the GM witch translated to let me call my husband and charge me extra 100.00 out of pocket because he said it needs to be charged I’m not a petty individual but if you speak another language infront of me while on the phone with your GM make sure google translate isn’t presently translating in my ear I stay in room 207 and after I fixed there shower and sink it was a waste of money a side note is if they can’t be bothered to make a decent breakfast for the oil and construction works they should offer breakfast waste of my money and disgusting!
A little musty smelling and the bathroom door didn’t close completely ok for a quick 1 night stay on the way to Estes Park.
Friendly desk clerk and nice hot tub was the best part, breakfast wasn’t so bad but there was a musty smell throughout the whole place and it got worse before we left.
Avoid this one
Bed sloped, could not control temperature very well. Breakfast was bleak with few options. Noisy
We had a good night’s rest, everyone was courteous and the breakfast was very good. Will definitely reccomend.
Staff were very attentive. One of the beds in the room had hair all over the sheet, which was disturbing. Overall, our stay was OK.