酒店回复: Dear Houman,We are deeply sorry for the conditions you encountered during your stay. A lack of basic hygiene items, visible stains, and poor cleanliness are completely unacceptable and do not reflect the standards any guest should expect. Your concern for health and safety is valid, and this feedback will be urgently escalated to management for immediate review and corrective action. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager
酒店回复: Dear Cynthia,We sincerely apologize for the disruption you experienced during your stay, and we understand your frustration. It's disappointing to hear about the construction noise and the manager not addressing the issue as promised. We appreciate you bringing this to our attention, and we apologize for the inconvenience caused. We recommend reaching out to our management directly to discuss your concerns and request a refund. If you encounter any difficulties, please let us know, and we'll do our best to assist you. Thank you for your understanding.Sincerely, Hotel Manager
5.0分
家庭亲子
原文
翻译提供方：Google
如果你不吃饭
展开
酒店回复: Dear penelope,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
还好
展开
酒店回复: Dear Guest,Thank you for your feedback. We're glad your stay was satisfactory, but we’d love the opportunity to make your next visit even better. Please let us know how we can improve. We look forward to welcoming you back. Sincerely, Hotel Manager
5.0分
情侣出游
原文
翻译提供方：Google
好的
展开
酒店回复: Dear MAYURI,Thank you for your positive feedback! We're thrilled to hear you had a good experience with us. Our team is dedicated to providing a comfortable stay, and we appreciate your feedback. We look forward to welcoming you back soon!Sincerely, Hotel Manager
3.0分
其他
原文
翻译提供方：Google
很好
展开
酒店回复: Dear Angelina,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager
1.0分
其他
展开
Front desk sold me two extra rooms for one agreed price, then called me later that same night saying they have to charge me more.
They handled the situation very unprofessionally and the manager kept trying to tell me I’m still getting a deal after increasing the price.
Don’t stay here, there’s better options and cheaper options.
展开
酒店回复: Dear Guest,Thank you for sharing your feedback. We regret the inconvenience caused by the confusion regarding room rates. Our management team has reviewed the matter to ensure rate transparency and consistent communication at the front desk. Your comments are valuable in helping us strengthen our service and maintain a fair guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
家庭亲子
展开
Definitely not worth $100 a night even though it was the cheapest rate we could find. Owners had attitude. Location was boring, but somewhat convenient since it was close to freeways. Missing items. 👎
展开
酒店回复: We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.
2.0分
其他
Uncomfortable Hotel
Bed was horrible. Shower was in poor condition. No shampoo or body soap. No shelf to put it on. Had to put it on the dirty floor.
展开
酒店回复: Dear Michael,Thank you for your feedback. We apologise for the discomfort caused by the bed and shower condition, as well as the lack of shampoo and body soap. Your comments have been shared with our team to improve amenities and guest comfort. We look forward to welcoming you back. Sincerely, Hotel Manager
我们在这里住了一晚。房间很干净，床很大。离高速公路有点近，所以有点吵。
首先，他们没有肥皂和洗发水。然后我注意到床头板、毛巾和床单上都有血迹。房间气味难闻，而且显然没有清洁服务，清洁服务应该付费，而且价格也贵得吓人。他们玩弄那些花钱购买清洁安全设施的顾客的健康和安全，这让我很生气。
此地点的退房时间为上午 11:00。然而，大约在上午 8:30-9:00，我房间另一面墙以及走廊另一侧开始施工。我打电话给经理投诉，要求他允许我至少待到中午 12:00，甚至更晚，因为前一天晚上我因为床不舒服而睡得很少。我前面有 10 个小时的车程，需要尽可能多的休息。如果他不能给我额外的休息时间，那么我要求他退还部分住宿费。他说他会将施工时间推迟到上午 11:00，但这是谎言。相反，他开始听起来像是在用高压水枪冲洗大楼另一侧，造成了同样大的噪音，这次是在大楼的另一侧，影响到了我的房间。经理坚持让我在中午 12:00 之前离开，我照做了。我将非常感谢 ******* 的帮助，以便尽快退还我在此地点的房费和费用。他们没有资格在您的网站上列出。
如果你不吃饭
还好
好的
很好
Front desk sold me two extra rooms for one agreed price, then called me later that same night saying they have to charge me more.
They handled the situation very unprofessionally and the manager kept trying to tell me I’m still getting a deal after increasing the price.
Don’t stay here, there’s better options and cheaper options.
Definitely not worth $100 a night even though it was the cheapest rate we could find. Owners had attitude. Location was boring, but somewhat convenient since it was close to freeways. Missing items. 👎
Uncomfortable Hotel
Bed was horrible. Shower was in poor condition. No shampoo or body soap. No shelf to put it on. Had to put it on the dirty floor.