酒店回复: Hello Ramon,Nos alegra saber que tu estancia fue positiva. Si hay algo específico que te gustaría compartir sobre tu experiencia, no dudes en hacérnoslo saber. Apreciamos tus comentarios y esperamos que consideres regresar en el futuro. ¡Hasta pronto!
2.0分
情侣出游
The room had a musty smell and was not as clean as it should be. Breakfast was limited, staff was friendly.
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酒店回复: Hello Louise,Thank you for sharing your feedback. We're pleased to hear that our staff made a positive impression during your stay. However, we take your concerns about the room's cleanliness and the breakfast offerings seriously. Your comments will be noted for our ongoing efforts to improve the guest experience. We appreciate your insight and hope you consider staying with us again in the future to see any updates.
1.0分
其他
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The room was so dirty the toilet seat actually had big gauges in the seat the carpet was dirty with stains and the lamp shades had stains on them the microwave was smeared with something ? Not sure what it was but it was disgusting. The blinds at the window were broke and gaps with blinds not fitting correctly.
We complained and they show us two other rooms which were just a tiny bit better but had issues as well with carpentry above door frames hanging loose! Bathroom sink was damaged from age. We decided we couldn’t stay there in any of their rooms offered because it was so dirty and unsafe. So we checked out and had to ride around and look for another place to stay at 5pm in the evening. After complaining to ******* about our experience
They claimed they couldn’t get our money back
They claimed they tried but the manager of Clarion Inn refused. So ******* emailed me and said basically sorry we tried. I will never ever use ******* again and never go back to this
Clarion Inn in Strasburg Pa. Very disappointed in ******* and Clarion Inn. Please don’t go there bottom line it’s dirty and unsafe.
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酒店回复: Hello Terri,We sincerely appreciate you sharing your feedback regarding your recent stay. Cleanliness and safety are of utmost importance to us, and we regret that your experience did not meet your expectations. Your comments will be shared with the management team for their review, as we continuously strive to improve our services. We hope you find a more suitable accommodation in the future that meets your standards for cleanliness and comfort. Thank you for bringing this to our attention.
5.0分
其他
The staff was very nice, the room was very clean and comfortable. The breakfast was tasty and plentiful. The view from our balcony was beautiful.
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酒店回复: Hello Marilyn,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed the cleanliness of your room, the quality of our breakfast, and the beautiful view from your balcony. Your compliments regarding our staff's service will surely be shared with the team. We appreciate your thoughtful comments and hope to welcome you back for another pleasant stay in the future.
1.0分
其他
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The staff was very nice and kind, but the rooms were terrible. The first room that they gave me had mold in the bathtub. I said I was not comfortable staying in that room. The second room they gave me had mold on the ceiling of the shower really bad black mold and I said I'm not showering in there that is a health hazard. The third room they gave me was pretty OK. There was no mold anywhere but when I woke up in the morning, there was no shampoo and there were bugs in the shower.
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酒店回复: We’re truly sorry to hear about the issues you experienced during your stay. We’ve addressed these matters with our team to ensure they are resolved promptly. We hope to have the opportunity to welcome you back for a much-improved experience.
3.0分
朋友出游
The breakfast was kepted full. The rooms were dirty. The outside of the building was run down
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酒店回复: Hello Donna,Thank you for your feedback regarding your recent stay. We're pleased to hear that you enjoyed the breakfast service. However, we're sorry to learn about your concerns with room cleanliness and the exterior of the building. Your comments are invaluable, and we will share them with our team to assess and enhance our services for future guests. We appreciate your insights as we work to improve our overall guest experience.
4.0分
情侣出游
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There was a young man named Melvin who worked the front desk evenings who was incredibly service minded. He was committed to ensuring that every guest had what they needed to guarantee a successful stay.
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酒店回复: Hello Joseph,Thank you for highlighting Melvin's exceptional service at our front desk. We take pride in our team's dedication to making every guest's experience memorable, and it’s wonderful to know that Melvin made a positive impact during your stay. Your feedback is invaluable, and we appreciate your recognition of our staff's commitment to guest satisfaction. We hope to welcome you back in the future to provide you with another great experience.
2.0分
其他
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The rooms are old, have an odor, hall are not clean, outside door locks are building do not lock, so security is an issue. Tub was old and had been painted. Bed fram falling apart. It appeared cleaning crew lived in the building with their family and the outside area was nasty.
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酒店回复: Hello Lois,Thank you for sharing your thoughts about your recent stay. We appreciate your feedback regarding the room condition and cleanliness, as it is vital for our ongoing efforts to improve our facilities. Security is a priority for us, and we take your concerns seriously. Your comments will be passed on to the appropriate teams for their review. We hope you might consider staying with us again in the future to experience our improvements.
1.0分
其他
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Horrible experience I will never go there again. They owe me almost $200. Im paying for a room I never stayed in. Please help in this matter.
Call me for further explanation.
Jeff Ervin. 443-858-2492
I've contacted them 3 times and have received a call back.
I've already gave you this information 2 days ago. Please respond
展开
酒店回复: Hello Jeffrey,Thank you for sharing your feedback. We understand your frustration regarding your experience and the communication attempts you've made. For any financial inquiries or service-related concerns, it's best to continue reaching out to our management team directly, as they are equipped to handle such matters. We appreciate your insights and hope any outstanding issues can be resolved promptly.
外观很漂亮，但内部就差远了。房间年久失修，而且可以更干净些。挺让人难过的，21年前我们在这里度蜜月，本希望能看到更多的改进。
都好
The room had a musty smell and was not as clean as it should be. Breakfast was limited, staff was friendly.
The room was so dirty the toilet seat actually had big gauges in the seat the carpet was dirty with stains and the lamp shades had stains on them the microwave was smeared with something ? Not sure what it was but it was disgusting. The blinds at the window were broke and gaps with blinds not fitting correctly.
We complained and they show us two other rooms which were just a tiny bit better but had issues as well with carpentry above door frames hanging loose! Bathroom sink was damaged from age. We decided we couldn’t stay there in any of their rooms offered because it was so dirty and unsafe. So we checked out and had to ride around and look for another place to stay at 5pm in the evening. After complaining to ******* about our experience
They claimed they couldn’t get our money back
They claimed they tried but the manager of Clarion Inn refused. So ******* emailed me and said basically sorry we tried. I will never ever use ******* again and never go back to this
Clarion Inn in Strasburg Pa. Very disappointed in ******* and Clarion Inn. Please don’t go there bottom line it’s dirty and unsafe.
The staff was very nice, the room was very clean and comfortable. The breakfast was tasty and plentiful. The view from our balcony was beautiful.
The staff was very nice and kind, but the rooms were terrible. The first room that they gave me had mold in the bathtub. I said I was not comfortable staying in that room. The second room they gave me had mold on the ceiling of the shower really bad black mold and I said I'm not showering in there that is a health hazard. The third room they gave me was pretty OK. There was no mold anywhere but when I woke up in the morning, there was no shampoo and there were bugs in the shower.
The breakfast was kepted full. The rooms were dirty. The outside of the building was run down
There was a young man named Melvin who worked the front desk evenings who was incredibly service minded. He was committed to ensuring that every guest had what they needed to guarantee a successful stay.
The rooms are old, have an odor, hall are not clean, outside door locks are building do not lock, so security is an issue. Tub was old and had been painted. Bed fram falling apart. It appeared cleaning crew lived in the building with their family and the outside area was nasty.
Horrible experience I will never go there again. They owe me almost $200. Im paying for a room I never stayed in. Please help in this matter.
Call me for further explanation.
Jeff Ervin. 443-858-2492
I've contacted them 3 times and have received a call back.
I've already gave you this information 2 days ago. Please respond