酒店回复: We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,ECONOLODGE INN & SUITES MATTHEWS
3.0分
其他
Adequate
Didn’t see any designated pet area. Just went to vacant lot next door.
5.0分
其他
Check in was wonderful the gentleman at the desk has a great personality and made everything perfect
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酒店回复: We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, ECONOLODGE INN & SUITES MATTHEWS
2.0分
情侣出游
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The electrical condition is a fire hazard. Lights all had shorts, some outlets did too. Water not very warm and ran extremely slow. Property needs a LOT of work in the rooms. Staff very pleasant and friendly.
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酒店回复: Allow me to apologize on behalf of our hotel for failing to meet your expectations.Thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit.Kind regards,ECONOLODGE
4.0分
独自旅行
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I stayed October 5-6. The room was very clean, and the bed very comfy. I didn’t get to try out the breakfast, the place was in a rather sketchy part of town but the customer service was nice. Would definitely recommend for anyone looking for a short visit.
5.0分
其他
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I don’t recall the name of the gentleman that checked me in shortly after midnight Saturday into Sunday, but he was extremely kind and helpful when my friend and I were in a bind and made what was a disastrous night into a night that allowed us to breathe and get some much needed rest.
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酒店回复: We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,ECONOLODGE INN & SUITES MATTHEWS
4.0分
其他
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Airline stranded me due to a cancelled flight at 11:00 at night and they told me that there were no hotels nearby available, and that I was to sleep at the airport. Likely I was able to find this place. I checked in around midnight, I haven’t eaten anything all day due to the airline, and I did not have my luggage which included my toiletries. Thankfully the owner took it upon himself to help me out by driving me to a Wendy’s so that I can get something to eat, and then he drove me to a local gas station where I was able to purchase things like toothbrush, toothpaste, and deodorant. They really took care of me.
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酒店回复: We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,ECONOLODGE INN & SUITES MATTHEWS
4.0分
商务出差
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The room was quiet and clean. During the night a piece of the ceiling texture about 1 square foot in size fell to the floor near the vanity / sink. The bed was too firm for my taste. Breakfast was not provided.
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酒店回复: Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,ECONOLODGE
1.0分
其他
Roach in between comforter on top of the sheets and on wooden furniture beside the door.
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酒店回复: Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,ECONOLODGE
2.0分
其他
The room was outdated the popcorn celing was falling apart and bugs in the room
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酒店回复: Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,ECONOLODGE
非常好。
Adequate
Didn’t see any designated pet area. Just went to vacant lot next door.
Check in was wonderful the gentleman at the desk has a great personality and made everything perfect
The electrical condition is a fire hazard. Lights all had shorts, some outlets did too. Water not very warm and ran extremely slow. Property needs a LOT of work in the rooms. Staff very pleasant and friendly.
I stayed October 5-6. The room was very clean, and the bed very comfy. I didn’t get to try out the breakfast, the place was in a rather sketchy part of town but the customer service was nice. Would definitely recommend for anyone looking for a short visit.
I don’t recall the name of the gentleman that checked me in shortly after midnight Saturday into Sunday, but he was extremely kind and helpful when my friend and I were in a bind and made what was a disastrous night into a night that allowed us to breathe and get some much needed rest.
Airline stranded me due to a cancelled flight at 11:00 at night and they told me that there were no hotels nearby available, and that I was to sleep at the airport. Likely I was able to find this place. I checked in around midnight, I haven’t eaten anything all day due to the airline, and I did not have my luggage which included my toiletries. Thankfully the owner took it upon himself to help me out by driving me to a Wendy’s so that I can get something to eat, and then he drove me to a local gas station where I was able to purchase things like toothbrush, toothpaste, and deodorant. They really took care of me.
The room was quiet and clean. During the night a piece of the ceiling texture about 1 square foot in size fell to the floor near the vanity / sink. The bed was too firm for my taste. Breakfast was not provided.
Roach in between comforter on top of the sheets and on wooden furniture beside the door.
The room was outdated the popcorn celing was falling apart and bugs in the room