Decrepit condition- tub didn’t drain and many furnishings were chipped, damaged or dirty. I got the value that I paid for essentially and the customers using inexpensive hotels tend to be dirty anyway & leave a mess.
It was a place to sleep and the first 2 hotels we tried were full.
My wife would not have tolerated it, but most guys can.
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酒店回复: Thank you for taking the time to share your perspective. We’re sorry to hear about the maintenance and condition issues you encountered, particularly with the tub and furnishings. While we aim to offer good value, we also strive to maintain clean and well-kept accommodations for all guests. Your comments have been shared with our housekeeping and maintenance teams as we continue to work on improvements. We appreciate your feedback.
3.0分
其他
It was an ok stay the hotel is hard to find, the staff was friendly... but there was a delay in check in due to the system being down.. but all and all ok
3.0分
情侣出游
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The staff was friendly and the price wasn’t bad. The room was a great size, but lacked adequate lighting. The lighting in the bathroom needs to be changed. The bathroom light switch is in the wrong place. There wasn’t a working switch entering the bedroom. Breakfast was limited and the exact thing everyday. Never saw fresh fruit as a selection. This was my first time to stay at a La Quinta. Not sure I will again.
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酒店回复: Thank you for sharing your detailed feedback and for noting our friendly staff and value. We appreciate your comments about the lighting in the room and bathroom, as well as the switch placement, and we’ll have our team review those areas. Your suggestions regarding breakfast variety and fresh fruit are also helpful, and we’ll keep them in mind as we look to improve. We’re sorry your first stay with us didn’t fully meet expectations and hope you’ll consider giving us another chance.
4.0分
情侣出游
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The good, bad & ugly...The room was very nice, and the beds were comfy lots of pillows. Nice size mini fridge and microwave. The shower was great and lots of towels. The staff was very friendly. Entrance and hallways well maintained and the 3rd floor was quiet. The breakfast was pretty much the same every day but good. Cereal, eggs, yogurt, a meat, waffles, muffins/bread and fruit. Coffee just ok. Well lighted parking. The outside could have been better maintained -lots of trash out front, cigarette butts. Mini shampoo and no towel racks which was a problem since room service was every 3 days. Also the ceiling in the only elevator needs to be cleaned of bugs and something "bigger". The Wifi was awful.
5.0分
其他
Everything was great except y'all owe me $30. I didn't do the late checkout. I checked out before 11am 11
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酒店回复: We are so pleased you enjoyed your stay. We looked into your reservation and the late co was refunded. If you have any questions, please contact the front desk
3.0分
其他
The volume on the TV was too low and could not be raised. Refrigerator was noisy. Staff was excellent.
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酒店回复: Thank you for sharing your experience. We’re glad to hear our staff made a great impression! We apologize for the issues with the TV volume and refrigerator noise. Your feedback helps us improve, and we’ll be sure to have our maintenance team look into these concerns. We appreciate your understanding and hope to welcome you back for a more comfortable stay.
1.0分
其他
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Would NOT recommend to my worst enemy!
Horrible overall. Sheets in our room had someone else's bodily fluids on them - DISGUSTING! Fans did not work in our bathroom or our daughters. The a/c in our daughters' room was so screwed up that EVERYTHING, including the linens were constantly wet. SO GROSS. Beds were so uncomfortable with springs poking up.
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酒店回复: Thank you for bringing these very serious concerns to our attention. I’m deeply sorry that your stay with us was far below the standards we strive to maintain.What you described — dirty sheets, AC and fan malfunctions, damp linens, uncomfortable beds — is absolutely unacceptable, and I understand how upsetting and gross that must have been. We take your feedback seriously, and I sincerely apologize for the frustration and discomfort you experienced.Here’s what we’ve done / are doing to address this:We have launched an immediate housekeeping audit to ensure all rooms are thoroughly cleaned and inspected before guests check in.Our maintenance team is reviewing and repairing/replacing the AC units and fans where needed, especially in the bathrooms.We are inspecting all bedding and mattresses, and we’ll be replacing any that are worn out or damaged.We want to make this right. Please reach out to me directly at [Manager Name], [Title], at [email / phone number] so we can discuss compensation for your stay and how we can restore your confidence in our property.Thank you again for your honest feedback. I hope you’ll allow us another chance to provide the kind of stay you expected and deserve.
5.0分
家庭亲子
New and clean hotel. Alicia at the front desk was great! We’ll be staying here from now on when we come to Waxahachie!
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酒店回复: Thank you for your top score—we’re delighted you had such a positive stay with us and look forward to welcoming you back.
3.0分
商务出差
Staff were kind and friendly. Near our baseball tournament. We did not eat breakfast at the location because there was so many mats.
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酒店回复: We’re glad you found our team welcoming and that the location was convenient for your tournament. We also take note of your breakfast feedback and will review it with our staff.
优秀的员工
Decrepit condition- tub didn’t drain and many furnishings were chipped, damaged or dirty. I got the value that I paid for essentially and the customers using inexpensive hotels tend to be dirty anyway & leave a mess.
It was a place to sleep and the first 2 hotels we tried were full.
My wife would not have tolerated it, but most guys can.
It was an ok stay the hotel is hard to find, the staff was friendly... but there was a delay in check in due to the system being down.. but all and all ok
The staff was friendly and the price wasn’t bad. The room was a great size, but lacked adequate lighting. The lighting in the bathroom needs to be changed. The bathroom light switch is in the wrong place. There wasn’t a working switch entering the bedroom. Breakfast was limited and the exact thing everyday. Never saw fresh fruit as a selection. This was my first time to stay at a La Quinta. Not sure I will again.
The good, bad & ugly...The room was very nice, and the beds were comfy lots of pillows. Nice size mini fridge and microwave. The shower was great and lots of towels. The staff was very friendly. Entrance and hallways well maintained and the 3rd floor was quiet. The breakfast was pretty much the same every day but good. Cereal, eggs, yogurt, a meat, waffles, muffins/bread and fruit. Coffee just ok. Well lighted parking. The outside could have been better maintained -lots of trash out front, cigarette butts. Mini shampoo and no towel racks which was a problem since room service was every 3 days. Also the ceiling in the only elevator needs to be cleaned of bugs and something "bigger". The Wifi was awful.
Everything was great except y'all owe me $30. I didn't do the late checkout. I checked out before 11am 11
The volume on the TV was too low and could not be raised. Refrigerator was noisy. Staff was excellent.
Would NOT recommend to my worst enemy!
Horrible overall. Sheets in our room had someone else's bodily fluids on them - DISGUSTING! Fans did not work in our bathroom or our daughters. The a/c in our daughters' room was so screwed up that EVERYTHING, including the linens were constantly wet. SO GROSS. Beds were so uncomfortable with springs poking up.
New and clean hotel. Alicia at the front desk was great! We’ll be staying here from now on when we come to Waxahachie!
Staff were kind and friendly. Near our baseball tournament. We did not eat breakfast at the location because there was so many mats.