由于天气恶劣，旅行地点无法到达，我打电话取消预订。我在截止时间之前打电话，但 Clark 无法取消我的预订，因为预订是在线完成的。我上网查询，服务甚至比电话里的现场人员还要差。与 ******* 这样的供应商打交道的经历太糟糕了！！！我会向家人和朋友详细解释，永远不要预订 ******* 或 La Quinta！！！
酒店回复: Dear Desarae,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jourdanton - Pleasanton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room did not live up to your standards. The hotel is going through extensive renovations. We have priced ourselves accordingly. If there ever is a problem with a room, we grant a room change to resume customer satisfaction. It was storming that day which resulted in a power surge. The elevator was up and running by the next morning at 6am due to a technician. Pool was drained due to the water for the last 2 weeks. It was storming so no one has been interested in the pool. We try extremely hard to correct any wrongs on a daily basis. We constantly strive to give the best level of service that we possibly can.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,MGMT
酒店回复: Dear Heather,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by WyndhamJourdanton - Pleasanton. I am sorry that your experience did not meet your expectations; please allowme to express my sincerest apologies.Your feedback is very important to us and here at La Quinta Inns & Suites, we want to continuouslystrive to meet your needs and expectations. Please rest assured we will go over these issues and takeappropriate measures to address the problem to prevent any future occurrences. We are starting our interior renovations soon so your feedback is critical.We appreciate the time you took to share your concerns, and it is our hope that you will give us theopportunity to better serve you in the future.
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我住的三天里房间从来没有打扫过
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伟大的！
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好的
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The room was fine. Clean and comfortable bed and AC.
Bathroom needs updating.
1. Walk in shower instead of a tub.
2. Shower head had only one setting that worked and it was a small and hard pressure stream.
3. Office chair needs replacing. Couldn't even lean back without falling back.
4. Ice maching not working on first floor. Had to go up to 3rd floor to get ice.
由于天气恶劣，旅行地点无法到达，我打电话取消预订。我在截止时间之前打电话，但 Clark 无法取消我的预订，因为预订是在线完成的。我上网查询，服务甚至比电话里的现场人员还要差。与 ******* 这样的供应商打交道的经历太糟糕了！！！我会向家人和朋友详细解释，永远不要预订 ******* 或 La Quinta！！！
1. 不得不找人来登记入住。
2. 不得不找人来补充空的早餐选择，早上都是。
3. 周日的早餐是没有味道的香肠、硬炸土豆（也没有味道）和一个空的炒鸡蛋容器。
除了床之外一切都很好
人们很友好，地方很干净，早餐也不错。但是床太不舒服了，你可以听到房间外面发生的一切。
走廊里很臭。很臭。前台不肯给我 5 岁的孩子多一条毯子，她说有人从房间里偷走了毯子
我不会向住在 Jourdanton/Pleasanton 的人推荐这家酒店。游泳池完全排干，一楼的制冰机无法使用，楼梯间有割草机，电梯无法使用。卧室和浴室很脏。不得不要求换房间，因为第一个房间到处都是头发，床上用品有污渍。不要预订这家酒店，预订除了这家酒店以外的任何地方。
不会再来
旅馆里没有房间了。我到那里时下着雨。我去停车，发现那里根本没停车位。停车场里停满了白色工作卡车，其中几辆占据了多个车位。我不得不把车停在离入口尽可能远的角落里。还有几辆车也停在了类似的位置，只要能找到车位就停在那里。我不得不冒着倾盆大雨跑到入口处，浑身湿透了。幸运的是，我和朋友一起旅行，所以我可以让她和孩子们在入口处等着。过了一会儿，一位员工才来为我们办理入住手续。我评论说没有停车位，并强调绝对没有停车位。他只是笑着说：“是的。我们知道。我们正在装修。”（如果广告上说了这一点，我就不会预订住宿了。）但他并没有同情地说这句话，好像这很有趣。房间里又热又闷。我们打开空调，当它终于启动时，它整晚都在嗡嗡作响。如果我们把它关掉，房间很快就会变得又热又闷。早上，淋浴水温刚刚好。
酒店看起来真的很干净。早餐是标准的，但令人满意。床还可以。没什么值得大书特书的。
总而言之，我非常失望，真希望我选择了另一家酒店。
我住的三天里房间从来没有打扫过
伟大的！
好的
The room was fine. Clean and comfortable bed and AC.
Bathroom needs updating.
1. Walk in shower instead of a tub.
2. Shower head had only one setting that worked and it was a small and hard pressure stream.
3. Office chair needs replacing. Couldn't even lean back without falling back.
4. Ice maching not working on first floor. Had to go up to 3rd floor to get ice.