Overall we loved this place and highly recommend it… but there were some issues that need improvement….the Wifi, one of the front desk people, and the breakfast buffet. We had one of their suites…which had a good sized living room with a couch and large desk/working area with shelves. Bedroom was good size and the bed was VERY comfortable. Wifi however was not great. Only got decent service in the living room, and practically nothing in the bedroom (bummer at night when you want to read in bed on your iPad. The Wifi would also go in and out (lose the connection) every so often…sometimes every 15 min or so. The hotel is in a great location as its with a block of the main street, restaurants and shops all over the place . Probably is the best choice in town. Breakfast buffet was decent (lots of cold meats, cheeses…if they had refilled the trays but only one hot item…scrambled eggs and not a very big assortment of pastries (basically chocolate chip cookie…if there were any left). Biggest issue was the buffet was not replenished quickly . One morning we got there at 9 and almost everything was gone ( 7 or 8 trays of meats and cheeses were empty, and 15 min later , when we were done and leaving, they finally refilled them). And one morning we got there around 6:30, only one other couple was there, and same thing. Most items were empty or not put out yet. And some items were still not refilled (or put out) 15 min later when we left. Another issue had to do with one of the front desk staff..Nico…where we had…issues with the check in and poor instructions and directions to find the hotel parking lot wasting 40 minutes of our time searching for the lot. Most of the staff was very helpful (one in particular who was there most of the time but I cannot recall her name), but Nico, who was handling the front desk when we arrived (actually he was not at the front desk, and there is no bell… and after several minutes someone happened by and yelled for him), was a disaster and incompetent. Nico did not speak good English or understand much English. Which for someone at the front desk of a tourist hotel is a problem. The problems had to do with check-in, and the parking lot. First, I had booked two reservations. One for 1 night and one for the next 4 nights, both through Booking. I had added the first night later when I decided to stay longer in Puerto Natalas, and Booking would not let me add the one night to the 4 nights because Booking treats it as a new reservation and the hotel was booked up some of the nights we already had booked. I contacted reservations about combining the two reservations, so there was no issues with someone making us check out and check back in. They told me no problem, but to just leave it, or we could lose our reservations if we tried to cancel and rebook via Booking (which I have had happen before in other places), and they would put a note in the file about the two reservations being a combined 5 night st
我们提前一天到达纳塔莱斯港，预订的酒店已经没有空房了...我在预订时发现了这家酒店，真是一个惊喜...一切都很干净，服务很棒，房间和淋浴都很棒..早餐棒极了！只是停车场比较远，但不影响住宿。评分1000分！！！
不幸的是，这家酒店让我和我的家人很失望。房间没有打扫，到处都是灰尘。淋浴间里有霉菌，很久没有人在这里享受了。如果你想要私密空间，那你就错了。你可以听到一切声音，即使拉上窗帘，房间里也有足够的光线，从外面也能看到。你可以听到走廊里的一切声音。尤其是在晚上，非常不舒服。通常我不需要写负面的东西，但淋浴角真的太多了。房间很小（为了打开两个行李箱，我们不得不移动床、椅子和灯）。无线网络不能用
在前往百内国家公园的路上，我们在这家酒店停留了一晚，我很高兴，房间和浴室一尘不染，白天的温度很宜人，尤其是晚上，因为下雨了。自助早餐符合所有 Covid 协议。
服务很差，外国人必须用美元付款，当你用美元付款时他们没有零钱他们派你来找你，我们订了一个3人的房间，第3张床在夹层，你无法忍受，你只能坐下来，没有适合每个人的毛巾。泳池又小又冰，不值得他们收取的价格。
1、酒店非常吵闹，如果你睡眠浅的话会很难入睡，你可以听到发电机的噪音和其他非常烦人的东西，此外音响效果很差，酒店内有很多回声。 2、浴室毛巾质量很差，磨损了。 3、接待处很难找到人。其他一切都很好，床质量很好，床垫很丰富，早餐也很棒。
这是一家糟糕的酒店。我是跟团旅行预订的。我们订了 2 个房间，2 个房间都有问题。2019 年另一位评论者指出的问题仍然存在（百叶窗有缝隙，无线网络服务很差），但我遇到的麻烦更多。1. 我房间里的床单很脏，我们整个住宿期间都没有换过 2. 两个房间的毛巾即使 3 天都放在地板上，也没有换过。它们只是叠起来放回架子上，又脏又湿 3. 我们整个住宿期间房间都没有打扫过。第一天我们把几片纸巾掉在地板上，第三天它们还在那里 4. 我们住在那里期间，房间里的脏玻璃杯一直都没有更换 5. 保险箱从来不用，即使投诉了 3 次 6. 我们住在那里期间，2 号房间的电视一直没用过。前台一直修不好，说是停电了，电量不足，但不确定这与那个房间的电视无法使用有什么关系，我们 7 号房间的电视可以正常使用。我们房间的马桶座太大了，不适合马桶。这太恶心了
我在这里住了 2 晚：1 晚在“O”形环行徒步之前，1 晚在“O”形环行徒步之后。现代酒店。非常干净、安静。一些不错的细节——例如，楼梯旁边有流水。美味的热早餐。鸡蛋、香肠、熏鱼、各种麦片和果汁。靠近湖泊和几家不错的餐厅。WiFi 速度很快；可以寄存行李。
我是直接远程向酒店预订的，预订了7天后，付款时他们写信给我转帐，我很惊讶，因为他们没有给TC选项，我不得不问如果他们接受分期付款，他们会回答说是的，好吧，“我必须在到达之前支付总共 15 天的费用”。到达那里后，他们在下午 3:00 之前给了我们房间，对此我们表示感谢。房间非常小，在有维护细节的浴室里，排气扇几乎是挂着的，带水力按摩的浴缸之间的材料缺失，墙壁也开裂。提供食物，例如：晚餐，价格为一定数量的美元，这是自大流行以来不存在的服务。 7 天中的 2 天，我不得不在下午 4 点通知接待处，因为他们没有为我整理房间。摘要 对于它所提供的东西来说非常昂贵
酒店位置优越，但考虑到城市的规模，一切都靠近市中心 俯瞰墙壁的小盲房：不要选择位于一楼办公桌旁边的房间......浴室小，吵闹，。 ...即使接待很友好并提供了很好的建议，我们的住宿也不是很愉快
Overall we loved this place and highly recommend it… but there were some issues that need improvement….the Wifi, one of the front desk people, and the breakfast buffet. We had one of their suites…which had a good sized living room with a couch and large desk/working area with shelves. Bedroom was good size and the bed was VERY comfortable. Wifi however was not great. Only got decent service in the living room, and practically nothing in the bedroom (bummer at night when you want to read in bed on your iPad. The Wifi would also go in and out (lose the connection) every so often…sometimes every 15 min or so. The hotel is in a great location as its with a block of the main street, restaurants and shops all over the place . Probably is the best choice in town. Breakfast buffet was decent (lots of cold meats, cheeses…if they had refilled the trays but only one hot item…scrambled eggs and not a very big assortment of pastries (basically chocolate chip cookie…if there were any left). Biggest issue was the buffet was not replenished quickly . One morning we got there at 9 and almost everything was gone ( 7 or 8 trays of meats and cheeses were empty, and 15 min later , when we were done and leaving, they finally refilled them). And one morning we got there around 6:30, only one other couple was there, and same thing. Most items were empty or not put out yet. And some items were still not refilled (or put out) 15 min later when we left. Another issue had to do with one of the front desk staff..Nico…where we had…issues with the check in and poor instructions and directions to find the hotel parking lot wasting 40 minutes of our time searching for the lot. Most of the staff was very helpful (one in particular who was there most of the time but I cannot recall her name), but Nico, who was handling the front desk when we arrived (actually he was not at the front desk, and there is no bell… and after several minutes someone happened by and yelled for him), was a disaster and incompetent. Nico did not speak good English or understand much English. Which for someone at the front desk of a tourist hotel is a problem. The problems had to do with check-in, and the parking lot. First, I had booked two reservations. One for 1 night and one for the next 4 nights, both through Booking. I had added the first night later when I decided to stay longer in Puerto Natalas, and Booking would not let me add the one night to the 4 nights because Booking treats it as a new reservation and the hotel was booked up some of the nights we already had booked. I contacted reservations about combining the two reservations, so there was no issues with someone making us check out and check back in. They told me no problem, but to just leave it, or we could lose our reservations if we tried to cancel and rebook via Booking (which I have had happen before in other places), and they would put a note in the file about the two reservations being a combined 5 night st