As always this manager never let me down, he arranged for someone to came and pick me up at the airport without hesitation! he also made sure that I got my regular room when I arrived. which was rm 16. He also had coffee out for me as I was late getting in. however I was quite disturbed this time not with the staff or the hotel itself. There was a gentleman in the room next to mine who was conspiring to try and OUR manager fired. I say "OUR" because he really goes above and beyond to help everyone, he works diligently throughout the day and into the night to make sure that everyone has a great stay, Charles told this gentleman No that he could not be knocking on doors looking for what anyone to give him something and by the way he was so paranoid of everyone I'm assuming it was an Upper drug! Charles called the police and they even thought he was on something just no one knew what. He was trying to get a few members of staff to side with him and go along with the story he was trying to tell! Thankfully Charles told everyone the situation at hand and no one went along with his story but the mait. man Raymond. once Charles confronted him he then changed his tune real quick, all In all Charles handled it with much style and class and did not resort to anything foolish. Remained Calm cool and collected. Keep up the great work Charles you are one hell of a Manager and even better person! Chin UP staff all of you are great! and doing a wonderful job! see you in two weeks
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Manager was MIA. Clerk ( 75 y.o.) couldn t operate computer. Web site mentionned a pool. That was a MUST for us. Pool had been closed since covid! Asked for a refund. Called choice hotel on site. No problem. Clerk said no problem. Manager still charged us and put us as « no show ». Called and wrote Choice hotels many times for the past 3 weeks: nothing has been done yet. They keep sending our file to higher levels of management. Econolodge in Jackson Mn is poorly taken care of, very old motel, manager hard to find, hotel in middle of nowhere. AVOID this hotel at all costs. Dont be fooled by the web site.
As always this manager never let me down, he arranged for someone to came and pick me up at the airport without hesitation! he also made sure that I got my regular room when I arrived. which was rm 16. He also had coffee out for me as I was late getting in. however I was quite disturbed this time not with the staff or the hotel itself. There was a gentleman in the room next to mine who was conspiring to try and OUR manager fired. I say "OUR" because he really goes above and beyond to help everyone, he works diligently throughout the day and into the night to make sure that everyone has a great stay, Charles told this gentleman No that he could not be knocking on doors looking for what anyone to give him something and by the way he was so paranoid of everyone I'm assuming it was an Upper drug! Charles called the police and they even thought he was on something just no one knew what. He was trying to get a few members of staff to side with him and go along with the story he was trying to tell! Thankfully Charles told everyone the situation at hand and no one went along with his story but the mait. man Raymond. once Charles confronted him he then changed his tune real quick, all In all Charles handled it with much style and class and did not resort to anything foolish. Remained Calm cool and collected. Keep up the great work Charles you are one hell of a Manager and even better person! Chin UP staff all of you are great! and doing a wonderful job! see you in two weeks
Manager was MIA. Clerk ( 75 y.o.) couldn t operate computer. Web site mentionned a pool. That was a MUST for us. Pool had been closed since covid! Asked for a refund. Called choice hotel on site. No problem. Clerk said no problem. Manager still charged us and put us as « no show ». Called and wrote Choice hotels many times for the past 3 weeks: nothing has been done yet. They keep sending our file to higher levels of management. Econolodge in Jackson Mn is poorly taken care of, very old motel, manager hard to find, hotel in middle of nowhere. AVOID this hotel at all costs. Dont be fooled by the web site.