尽管 3 个月前就预订了这家酒店，计划 6 月份入住，但我听说酒店将关闭，直至另行通知。我写信给 Best Western 的客户服务部，核实这是否属实，但没有收到任何回复。我刚刚打完电话给酒店，他们以非常理所当然的方式确认酒店现已关闭，我的预订已取消。没有道歉，也没有帮助我重新安排其他时间。现在，在结束通话后 2 分钟内，我收到了他们的预订团队发来的电子邮件，感谢我联系他们，并对我取消预订表示失望，并期待在不久的将来再次欢迎我！这真是一团糟！我开车 6 个小时才到达酒店，酒店或 Best Western 集团什么时候会告诉我酒店已关闭？如果这是对付费客人待遇的反映，那么这是一次幸运的逃脱。
Positives - very friendly and attentive bar staff and warm comfortable room. Some of the evening meal was warm/hot, some breakfast items were warm/tepid - however, good choice. Room warm and comfortable. Negatives - breakfast staff more interested in smartphone than taking care of guests (waited 3-4 minutes for staff to appear to take to table (only two other guests at breakfast) and then got shown to table and that's about it. Felt a bit like I was getting in the way of more important things. Room had s few fixings coming out of the walls and was generally grubby, however, more to do with decor than dirt. 'Boy racer' load exhausts outside into the late evening - really annoying, but not a direct issue with the hotel. Some breakfast items cold (although did dine towards the end of breakfast period). Some dinner items cold. To be honest, for the price paid, this was not a bad experience and have paid more for less previously. Obviously, the cost of the stay has to weigh in on the score. Had this been one of the 100+ rooms, the total experience would have received a lower score.
5.0分
其他
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Clean, comfortable and reasonable. Rooms a little small could do with a fridge but adequate. Twin Rooms very small upgrade same size room but more comfortable. Room was a long way from reception please note for all who are not nimble on their feet. Take your own glasses or request one from the bar. Loads of parking have to fill in a screen at reception. A bit noisy in the bar when a party on plus loads of children running about the area.
3.0分
独自旅行
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I arrived today. I’m staying for 3 nights. The hotel is nice. The food was good. I was disappointed by reception. When I wanted to add soft drinks to my room it was made pretty awkward - it didn’t need to be! The receptionist made an error and was curt to boot but didn’t even have the good graces to apologise - such a shame! I’m here for another couple of nights so maybe they might redeem themselves.
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酒店回复: Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the service you received. Your comments have been noted so we can look to implement improvements in the area mentioned. Many thanks. Claire Ashcroft, Hotel General Manager
5.0分
家庭亲子
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A Gtoup of us arrived over from Ireland force funeral service last week . What can I say ? Only thanks to all the staff for been so helpful with all our needs . Especially the receptionist Faye from the moment we arrived Thursday till our departure on Saturday. She was amazing nothing was too much trouble for her. She was helping the team anywhere she could and was everywhere we needed her. From directions,at bar taking orders(special dietary requirements to organising a breakfast in bed .Fixing a foor,activating key cards I could go on and on she was everywhere but still at the desk when needed. All our party commented on her in a good way . So friendly and efficient if I was her boss I'd triple her wages and get her to work more than two days a week . We had a funeral function in the hotel on the Friday it was well organised food was great . We all had two breakfasts and maybe 4 other meals there two so spent a a good bit of Time in the hotel and spent a lot of money but it was well worth it . I'd give it 10/10 only for the draught beers variety and quality need improvement. Yes they are drinkable but should be a bit better . Rooms are small but practical and very clean
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酒店回复: Thank you for taking the time to complete your feedback on your stay. I am so pleased to read your lovely comments, I will ensure that I pass them on to the team. Many thanks. Claire Ashcroft Hotel General Manager
5.0分
情侣出游
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We stayed for one night and the hotel receptionist Olivia was extremely helpful and chatty and she looked after us for our evening meal with our dietary requirements which was AMAZING. Bev at breakfast was fabulous and so helpful even gave me a hug!!!. Fab hotel, good location and walked into leyland, on recommendation from Olivia and had a fab night. The food was soooo good and filling would definitely stay here again.
4.0分
商务出差
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Great staff especially Bev she’s amazing nothing too much trouble for this woman. She made my stay pleasurable thanks Bev I would employ you on a heart beat!! She may of been on her own but she had it all boxed off for Breakfast very efficient and very professional
这家酒店取消了我的住宿，因为他们现在变成了一家收容所酒店。我以后不想再来，因为天知道那些房间里发生了什么。这家酒店被政府出卖了。祝愿事情结束后人们能回来，也祝愿所有在最后一刻取消的婚礼都能好运。莱兰的人们会记住的。
我刚从这里住了 2 晚回来，我可以诚实地说这是一家可爱的酒店，所有员工都非常友好，对周边地区了如指掌，酒吧服务快速且价格合理，餐厅的食物也很棒。这是一家大型酒店，所有公共区域都维护得很好，很干净。我们住的房间可以稍微修缮一下，因为它有点过时，但里面有我们需要的一切。如果早餐有客房服务就好了。不过还是要感谢团队，让我们度过了愉快的住宿。
尽管 3 个月前就预订了这家酒店，计划 6 月份入住，但我听说酒店将关闭，直至另行通知。我写信给 Best Western 的客户服务部，核实这是否属实，但没有收到任何回复。我刚刚打完电话给酒店，他们以非常理所当然的方式确认酒店现已关闭，我的预订已取消。没有道歉，也没有帮助我重新安排其他时间。现在，在结束通话后 2 分钟内，我收到了他们的预订团队发来的电子邮件，感谢我联系他们，并对我取消预订表示失望，并期待在不久的将来再次欢迎我！这真是一团糟！我开车 6 个小时才到达酒店，酒店或 Best Western 集团什么时候会告诉我酒店已关闭？如果这是对付费客人待遇的反映，那么这是一次幸运的逃脱。
我从 2006 年开始就经常去 Leyland 旅行，在这家酒店住过很多次。我上次在 2015 年写了关于这家酒店的评论，还不错，但我不得不更新，因为质量下降了。这家酒店最好的时光是几年前。上周，疫情开始后我第一次来这里，对那里的实际情况感到失望。房间还可以，但不干净。浴室里有松动的部件，角落里有霉菌。我住的 4 个晚上，房间一次都没打扫过。疫情之前，这里有一个休闲俱乐部，里面有游泳池、按摩浴缸桑拿、蒸汽浴室和健身房，现在都关闭了。但价格并没有下降……早餐的质量和酒店其他地方一样。停车场现在通过“停车监控”控制，这很烦人，可能会让客人陷入昂贵的麻烦，也凸显了酒店的原始标准。前台的服务很差。尽管我已提出要求，但早上提早退房是不可能的，前一天晚上也不可能。
Positives - very friendly and attentive bar staff and warm comfortable room. Some of the evening meal was warm/hot, some breakfast items were warm/tepid - however, good choice. Room warm and comfortable. Negatives - breakfast staff more interested in smartphone than taking care of guests (waited 3-4 minutes for staff to appear to take to table (only two other guests at breakfast) and then got shown to table and that's about it. Felt a bit like I was getting in the way of more important things. Room had s few fixings coming out of the walls and was generally grubby, however, more to do with decor than dirt. 'Boy racer' load exhausts outside into the late evening - really annoying, but not a direct issue with the hotel. Some breakfast items cold (although did dine towards the end of breakfast period). Some dinner items cold. To be honest, for the price paid, this was not a bad experience and have paid more for less previously. Obviously, the cost of the stay has to weigh in on the score. Had this been one of the 100+ rooms, the total experience would have received a lower score.
Clean, comfortable and reasonable. Rooms a little small could do with a fridge but adequate. Twin Rooms very small upgrade same size room but more comfortable. Room was a long way from reception please note for all who are not nimble on their feet. Take your own glasses or request one from the bar. Loads of parking have to fill in a screen at reception. A bit noisy in the bar when a party on plus loads of children running about the area.
I arrived today. I’m staying for 3 nights. The hotel is nice. The food was good. I was disappointed by reception. When I wanted to add soft drinks to my room it was made pretty awkward - it didn’t need to be! The receptionist made an error and was curt to boot but didn’t even have the good graces to apologise - such a shame! I’m here for another couple of nights so maybe they might redeem themselves.
A Gtoup of us arrived over from Ireland force funeral service last week . What can I say ? Only thanks to all the staff for been so helpful with all our needs . Especially the receptionist Faye from the moment we arrived Thursday till our departure on Saturday. She was amazing nothing was too much trouble for her. She was helping the team anywhere she could and was everywhere we needed her. From directions,at bar taking orders(special dietary requirements to organising a breakfast in bed .Fixing a foor,activating key cards I could go on and on she was everywhere but still at the desk when needed. All our party commented on her in a good way . So friendly and efficient if I was her boss I'd triple her wages and get her to work more than two days a week . We had a funeral function in the hotel on the Friday it was well organised food was great . We all had two breakfasts and maybe 4 other meals there two so spent a a good bit of Time in the hotel and spent a lot of money but it was well worth it . I'd give it 10/10 only for the draught beers variety and quality need improvement. Yes they are drinkable but should be a bit better . Rooms are small but practical and very clean
We stayed for one night and the hotel receptionist Olivia was extremely helpful and chatty and she looked after us for our evening meal with our dietary requirements which was AMAZING. Bev at breakfast was fabulous and so helpful even gave me a hug!!!. Fab hotel, good location and walked into leyland, on recommendation from Olivia and had a fab night. The food was soooo good and filling would definitely stay here again.
Great staff especially Bev she’s amazing nothing too much trouble for this woman. She made my stay pleasurable thanks Bev I would employ you on a heart beat!! She may of been on her own but she had it all boxed off for Breakfast very efficient and very professional