酒店回复: Dear Timothy,We value your feedback and the time you've taken to share. It is disappointing to read about your experience, as we know we are capable of much better. Our team will reflect upon your remarks and work together to address your concerns. We will also seize this opportunity to ensure we always put our best foot forward. Consider giving us another try when you return to Upper Lake, as we are confident we can get back to providing the quality experiences you've come to expect from us. -Hospitality Team
5.0分
情侣出游
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Loved visiting the Lodge at Blue Lakes! 💙
Only thing missing was gas for the fire pit and the ice machine was broken.
Otherwise, it was so peaceful and enjoyable!
Fabulous swimming spot!
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酒店回复: We're thrilled your visit to The Lodge at Blue Lakes earned a perfect rating, and we thank you for sharing your review. Your feedback on areas for improvement is especially appreciated, and we look forward to welcoming you back again soon.-Hospitality Team
1.0分
其他
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First of all, we did not stay at this property because the room had issues. There was water on the floor from a leaky refrigerator, when the desk manager was informed and he gave us towels to clean up the water. We have been trying to recoup our monies from ******* and have been given the run around. The place is a dump and I wouldn't advise anyone to stay there for any reason. I WANT A REFUND!!!
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酒店回复: We’re truly sorry for any frustration you’ve experienced and understand how disappointing this situation must feel. While reservations made through third parties like ******* must be processed directly with them, our management team is available to provide any documentation or support needed to help resolve your claim as quickly as possible. We take your concerns seriously and want to ensure you feel heard and assisted through the process.-Hospitality Team
4.0分
其他
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Beautiful view of tranquil lake but noisy highway
The lakeside rooms have a beautiful view of Upper Blue Lakes. There are porches with wooden chairs and a few tables to sit outside. It would have been perfect if not for the highway noise from Ca 20. No food is provided, but there are microwave, coffeemaker and coffee, Fridge. Its 6 miles to the nearest restaurant.
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酒店回复: Dear Mariam,Thank you for sharing your thoughtful review. We’re glad you enjoyed the beautiful lakeside views and appreciated the porch seating area and in-room amenities. We appreciate you feedback as it helps us improve for future guests. We hope to welcome you back soon.-Hospitality Team
1.0分
朋友出游
They should hire more professional stuff cause the person who’s working there was sooo rude and unprofessional
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酒店回复: Dear Mehdi,Thank you for taking the time to share your feedback with us, and we're sorry to hear about the challenges you encountered. We strive to provide friendly and helpful service at all times, and your comments will be addressed with our team to ensure our standards are being upheld. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future. -Hospitality Team
3.0分
家庭亲子
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Water line left broken from precious tennant on tub causing nonstop flooding in tub, water pouring noise 24/7 for 3 days making it hard to sleep, and room becoming too humid and smelling badly as a result. Staff lacked basic customer service skills but was direct and cooperative in most interactions.
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酒店回复: Dear Scott,Thank you for sharing your review. It’s disappointing to hear that your stay was affected by such a serious maintenance issue and the resulting discomfort it caused. Your feedback regarding maintenance and hospitality helps highlight where improvements are needed, and it will be used to guide changes, ensuring future visits feel more comfortable and well-supported. We hope to welcome you back for a significantly better experience next time.-Hospitality Team
1.0分
其他
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This place was recommended for so long by a friend , and finally we made it , we had a high expectation about it because the place looked so good , it all started with a phone call 3 days earlier before check in requested an early check in , it took a while for tue rude guy to pick up , and surprisingly he’s the only guy running the whole hotel , I mean it , check in , boat rental , janitor , valley , butler , bbq guy , …… wth , name it , so rude and note flexible , made a booking through ******* they made a mistake and gave us wrong room , no help , no upgrade options , we come with family and kids and they actually he didn’t seems to care about my crying baby or my 8 months pregnant wife , zero zero hospitality, anyways we used ******* for our booking and never again , already deleted *******. App never ,this place has potential but no TLC at all , what a waste
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酒店回复: Dear Sabri,We appreciate you sharing your thoughts regarding your family's recent stay at our property. It saddens us to hear we did not meet your expectations and that you were disappointed with your visit. Please accept our apologies for any lapse in hospitality you encountered; we continually strive to provide our guests with an enjoyable and positive stay, and we regret your experience. We're very sorry we were unable to grant an early check-in, and for any issues you encountered with the site you used to reserve your stay. While we try our utmost to resolve any such issues, when you book via a third-party site, this is not always possible, and we regret any dissatisfaction caused. Your feedback is essential and allows us to continually monitor guest satisfaction and to address areas where we need to be doing better. Thank you for your valuable input.-Hospitality Team
5.0分
家庭亲子
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It's a little expensive and you have to rent the water toys even aftet you paid 400+ for a room. I feel like those should be included with the cost. Lovely room and the front desk lady that works weekends is the sweetest!
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酒店回复: Dear Jaime,Thank you for choosing The Lodge at Blue Lakes, and for taking the time to share your review. We are delighted to hear that you were pleased with the beautiful accommodations, inspired by nature, and our exceptional service. We appreciate your comments, and we assure you that we provide convenient rentals at competitive rates. We encourage you to visit our website and sign up for our email list to stay notified about our current specials. It was a pleasure having you stay, and we look forward to welcoming you back for more timeless fun under the sun. -Hospitality Team
4.0分
家庭亲子
Dated, but adequate. Staff put in Extra effort to try to resolve tv reception issue with limited success.
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酒店回复: Dear Charles,Thank you for sharing your impressions. While the condition of the property did not fully meet expectations, it is encouraging to know that the team’s effort to assist with the television reception stood out, even if the solution was not fully successful. Dedication to service plays an important role in shaping the overall stay, and your comments highlight where both facility updates and continued attentiveness can make a difference. We are grateful you took the time to share this experience, and we hope to welcome you back for a visit that feels refreshed, seamless, and more enjoyable throughout.-Hospitality Team
1.0分
其他
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Images on website do not reflect reality. They have day use available and our room was next to the “port a potty”. The property is a bit worn down, the access to the lake is over grown and the beach area is small. The property has seen better days
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酒店回复: We are sorry to hear that your visit did not meet expectations. We value your feedback and look forward to the opportunity to welcome you back for an enhanced experience.-Hospitality Team
糟糕的体验
安全隐患，糟糕的管理，而且所有东西都要额外收费……想用烧烤架吗？他们还要收费……想用火坑吗？没错，他们也要收费……还能用游泳池吗？关门了，走路要小心，别指望有栏杆扶着你，哈哈，如果他们不喜欢你，我根本就不会开始批评他们，他们会向你收取信用卡费用，然后在你还没进房间就告诉你，他们可以把你赶出去，扣你的钱！！以前这里很棒，但自从两年前换了新主人和新管理层后，我想这里就只剩下这个好地方了 :( 430 美元一个房间，我本来期待更多……希望他们能尽快检查一下，这样就不会有人在露台上被烫伤，或者被裸露的电线触电了。
Loved visiting the Lodge at Blue Lakes! 💙
Only thing missing was gas for the fire pit and the ice machine was broken.
Otherwise, it was so peaceful and enjoyable!
Fabulous swimming spot!
First of all, we did not stay at this property because the room had issues. There was water on the floor from a leaky refrigerator, when the desk manager was informed and he gave us towels to clean up the water. We have been trying to recoup our monies from ******* and have been given the run around. The place is a dump and I wouldn't advise anyone to stay there for any reason. I WANT A REFUND!!!
Beautiful view of tranquil lake but noisy highway
The lakeside rooms have a beautiful view of Upper Blue Lakes. There are porches with wooden chairs and a few tables to sit outside. It would have been perfect if not for the highway noise from Ca 20. No food is provided, but there are microwave, coffeemaker and coffee, Fridge. Its 6 miles to the nearest restaurant.
They should hire more professional stuff cause the person who’s working there was sooo rude and unprofessional
Water line left broken from precious tennant on tub causing nonstop flooding in tub, water pouring noise 24/7 for 3 days making it hard to sleep, and room becoming too humid and smelling badly as a result. Staff lacked basic customer service skills but was direct and cooperative in most interactions.
This place was recommended for so long by a friend , and finally we made it , we had a high expectation about it because the place looked so good , it all started with a phone call 3 days earlier before check in requested an early check in , it took a while for tue rude guy to pick up , and surprisingly he’s the only guy running the whole hotel , I mean it , check in , boat rental , janitor , valley , butler , bbq guy , …… wth , name it , so rude and note flexible , made a booking through ******* they made a mistake and gave us wrong room , no help , no upgrade options , we come with family and kids and they actually he didn’t seems to care about my crying baby or my 8 months pregnant wife , zero zero hospitality, anyways we used ******* for our booking and never again , already deleted *******. App never ,this place has potential but no TLC at all , what a waste
It's a little expensive and you have to rent the water toys even aftet you paid 400+ for a room. I feel like those should be included with the cost. Lovely room and the front desk lady that works weekends is the sweetest!
Dated, but adequate. Staff put in Extra effort to try to resolve tv reception issue with limited success.
Images on website do not reflect reality. They have day use available and our room was next to the “port a potty”. The property is a bit worn down, the access to the lake is over grown and the beach area is small. The property has seen better days