酒店回复: Dear Emil,Thank you for leaving a review for us.Please accept my sincere apologies for the inconvenience by the blackout curtains not working. Our maintenance team fixed it right away. Thank you for making us aware.I am so sorry that our team ruined your valentines surprise, this should not have happened. We are meeting with the team to prevent this from occurring in the future.
酒店回复: Dear Guest,I am so sorry to hear that you did not have an excellent stay with us. Please accept my sincere apologies for the inconvenience caused by the location of the room and the odor. This is certainly not our norm.I did look into your reservation and saw that you were refunded for one night.Warm regardsStephanie
酒店回复: Good morning. Thank you for staying with us. We appreciate your business.
5.0分
商务出差
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这是一家很棒的酒店，位置极佳，员工也非常棒！！
酒店回复: 非常感谢您入住我们酒店，也感谢您对我们员工的赞扬。我们衷心感谢，并期待您的再次光临！
5.0分
其他
原文
翻译提供方：Google
苏利亚
非常好的住宿体验，前台工作人员的服务和亲切感
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酒店回复: Good afternoon Enrique, Thank you for staying with us. We appreciate you loyalty. Hope to see you back soon
5.0分
家庭亲子
原文
翻译提供方：Google
对我来说，这始终是一个绝佳的住宿选择
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酒店回复: Y para nosotros siempre es un placer recibirla. Esperamos que vuelva pronto.
5.0分
家庭亲子
原文
翻译提供方：Google
价格实惠，服务优质！！
酒店回复: Gracias por quedarse con nosotros, fue un placer tenerlos!
5.0分
其他
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Amazing Hotel
We had a great stay at the Hotel Colonnade! The room was great, exactly as pictured with the loft and spiral staircase so my kids were thrilled. The service was outstanding, check in was a breeze and we received a complimentary bottle of champagne. The food for breakfast was excellent as was the service. We can't wait to come back!
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酒店回复: Dear Ms. Basta,Thank you for your stunning review.We are excited to hear that you had an excellent stay with us and are glad that your kids enjoyed the loft.We are looking forward to welcoming you back soon.
一切都很好，除了房门底部有一个很大的开放空间。我觉得它缺少了一些东西，让房间感觉不够私密。除此之外，前台的Humberto非常周到友好！他让我在入住期间始终感到宾至如归。
由于遮光窗帘坏了，明亮的灯光很早就亮了，我们把鲜花送到我的房间，但一直没有送到，因为前台“从未在包裹上看到我的名字”，而当我给他们看包裹时，包裹就在那儿；毁了情人节的惊喜——还有，我们还有另一个包裹，他们（另一个人）找不到，因为他们说包裹上没有写着我们的名字，尽管我们打过电话，前一天另一个人也说有，所以我们出去吃饭，回来时，另一个前台的人找到了它——我不知道为什么所有的工作人员都白纸黑字地读着我们的名字，他们仍然坚持说包裹不在那里，直到我给他们看
工作人员很粗鲁。泳池因莫名其妙的原因关闭了。没有张贴任何标志，但泳池周围都拉起了黄色胶带，禁止进入。游戏室也因婚礼而关闭。我们的孩子没有活动可玩。
尽管我支付了押金，但工作人员说我的预订信息在系统中丢失了。服务太差了。
我蹲着，他们把我安排在离电梯最远的地方。
房间里有汽油味；我们需要提前一晚预订，但他们拒绝退款。
内部陈旧
老 Colonade 外观看上去比较新，内部却依然陈旧。电话、电视和浴室都是 90 年代的！价格贵得令人心痛
这是一家很棒的酒店，位置极佳，员工也非常棒！！
苏利亚
非常好的住宿体验，前台工作人员的服务和亲切感
对我来说，这始终是一个绝佳的住宿选择
价格实惠，服务优质！！
Amazing Hotel
We had a great stay at the Hotel Colonnade! The room was great, exactly as pictured with the loft and spiral staircase so my kids were thrilled. The service was outstanding, check in was a breeze and we received a complimentary bottle of champagne. The food for breakfast was excellent as was the service. We can't wait to come back!