酒店回复: Hi Justin,Thank you for choosing Comfort Suites Concord Mills for your recent stay. We do have the renovation listed on our website, as well as on *******. This can be found under property details. Unfortunately, the hotel does not control where this information is placed on the websites. In addition, the pool amenity has been removed from all websites since the first week of June. We apologize and understand how upsetting this can be. We hope to see you again once our renovation is complete.
酒店回复: Hi Sean,Thank you for choosing Comfort Suites Concord Mills and providing your feedback. We understand how frustrating this can be and sincerely apologize for the inconvenience. As you can see, we are working on a complete renovation and hope to welcome you back once this is complete.
酒店回复: Hi Ruth,Thank you for choosing Comfort Suites Concord Mills and providing your feedback. We appreciate your frustration and understand how upsetting this can be. We do have the renovation listed on our website as well as on *******. We hope to see you again once our renovation is complete.
酒店回复: Hi Yasmeen,Thank you for choosing Comfort Suites Concord Mills and providing your feedback. We sincerely apologize and understand your concerns are frustrating. We are happy to share with you we have begun our complete renovation and look forward to hosting you again once this is completed.
酒店回复: Hi Ivette,Thank you for choosing Comfort Suites Concord Mills and providing your feedback. Although I am unable to locate a reservation in your name, we take our cleanliness very seriously and this will be addressed with our housekeeping team. Our housekeepers take great pride in providing a clean welcoming environment. We hope you will give us another try.
5.0分
家庭亲子
Veryyyy Friendly staff!! Clean rooms & very peaceful stay!!Comfortable Beds..Breakfast was wonderful & Fresh!! Highly recommend Concord Suites
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酒店回复: Hi Rodney,Thank you for choosing Concord Suites and providing your feedback. We are very happy to hear you enjoyed your stay and hope to see you again soon!
3.0分
家庭亲子
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I did not like the rooms. How long does it take to renovate. We were put in a room that should not be sold. Beds are worn out, couch is broke down, carpet and walls are dirty. Lobby is awful. Close the facility and renovate. The ratings on ******* are misleading
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酒店回复: Hi Ms. Hollins,Thank you for choosing Comfort Suites Concord Mills and providing your feedback. We understand how frustrating renovations can be and sincerely apologize for the inconvenience. We hope to see you again once our renovations are complete.
3.0分
其他
The rooms and hotel were in poor condition. The cleaning staff seemed to do a good job but the shower had mildew all over it and grout cracked, etc.
2.0分
其他
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The hotel is really old and it showed. It was also undergoing major construction so there was debris, flooring, and dirt/dust everywhere. I still had to pay full price ($780 for four nights!) and was not given any warning about the renovations. The stairwells had no flooring and one of the elevators only had insulation for walls. It was ridiculous. My room had no lightbulb in the entrance and one of the lamps did not work at all. The ceiling had peeling paint and the window shades were dirty and partially broken.
I also did not feel safe, a woman by herself, with all of the workers coming in and out.
I can say the staff was nice though.
I'm sure the hotel will be nice once the renovations are complete but save your my money for now and go somewhere else.
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酒店回复: Hi Ms. Adamo,Thank you for choosing Comfort Suites Concord Mills and providing your feedback. We sincerely apologize for any inconvenience caused to you by our renovation as we elevate our guest rooms and public spaces. We hope you will give us another try once this is complete.
令人失望
酒店正在施工，但预订网站并未告知或告知。泳池也关闭了，同样没有透露。主走廊似乎没有空调，而空调在八月份的北卡罗来纳州是必不可少的（或者只是不够强劲）。楼梯间的地毯被撕破了；电梯上贴满了警告牌和建筑材料；房间里的空调是更换的窗式空调，但强度不足以冷却整个房间。对于这种状况的酒店来说，不应该收取全价。
我们不得不换了两次房间！第一个房间是302，浴缸排水不畅。第二个房间是206，浴缸里有霉菌。202勉强可以接受，但我们需要休息，所以就自己处理了。需要注意的是，服务员告诉我们，如果再遇到问题，她不会再给我们安排房间。我不知道这怎么称呼，但这太不专业了！这地方太糟糕了！简直就是个垃圾场，他们应该退还我辛苦赚来的钱！
真恶心
预订单上根本没有写明正在装修。房间图片和实际状况不符。气味难闻。服务员晚上9点半就把我们叫醒，试图打扫我们还没退房的房间。不推荐。隔壁的房间要贵5美元，看起来更漂亮。
房间布置不错，酒店位置便利。酒店里有一股陈年霉味，入住期间看到蟑螂让我很不舒服。我绝对不会再住这里了。
床垫没有床垫垫或床垫罩。上面明显有污渍。沙发很脏，上面有污渍。浴室瓷砖上长了霉斑。梳妆台和其他家具都很旧，破损。
清洁工作做得不好，我们不得不离开
Veryyyy Friendly staff!! Clean rooms & very peaceful stay!!Comfortable Beds..Breakfast was wonderful & Fresh!! Highly recommend Concord Suites
I did not like the rooms. How long does it take to renovate. We were put in a room that should not be sold. Beds are worn out, couch is broke down, carpet and walls are dirty. Lobby is awful. Close the facility and renovate. The ratings on ******* are misleading
The rooms and hotel were in poor condition. The cleaning staff seemed to do a good job but the shower had mildew all over it and grout cracked, etc.
The hotel is really old and it showed. It was also undergoing major construction so there was debris, flooring, and dirt/dust everywhere. I still had to pay full price ($780 for four nights!) and was not given any warning about the renovations. The stairwells had no flooring and one of the elevators only had insulation for walls. It was ridiculous. My room had no lightbulb in the entrance and one of the lamps did not work at all. The ceiling had peeling paint and the window shades were dirty and partially broken.
I also did not feel safe, a woman by herself, with all of the workers coming in and out.
I can say the staff was nice though.
I'm sure the hotel will be nice once the renovations are complete but save your my money for now and go somewhere else.