Absolutely horrible. Nowhere in their ******* booking process does it say anything about a "Smoking" nor "Non-Smoking" room. Yet when I showed up, the staff claimed that is what I booked. I didn't fight him on it, because I couldn't recall if I missed it in the description during booking. Skip forward: I went back and tried to book the same 2-bed, "Mountain View" room again, and there is nothing noting anything about it. There IS an option to manually type a request (which I never did). I'm convinced that the staff on property edited the booking to assign me a smoking room, because all of these rooms are "Smoking" and gross.
Regardless of the "Smoking" vs "Non-Smoking" (which is honestly a big deal, since we stunk like the room and so did the entire contents of our suitcases) - the place was absolutely gross. Our first room had black mold in the bathroom. I had to request a different room. The guy said nothing to me to dispute it. Didn't ask for photos, didn't want to go inspect it, didn't check the housekeeping logs - nothing. He knew. And he knew when he assigned me that room, that it was disgusting. The carpet was sticky. We didn't want to walk around without shoes. None of the outlets above the nightstand between the beds worked. Those are pretty important for phones and medical devices.
Our second room was the same, with less black mold.
There was no working ice machine on the property.
Both rooms had doors with locks that were not fully cooperating. Shady place.
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
2.0分
情侣出游
The room was supposed to be non smoking, it stank like smoke. After a while we must have smelled like it because in the morning we didn’t smell it anymore.
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
2.0分
商务出差
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Worst hotel I've stayed at in a while
The staff was very polite and check-in was a breeze so I was expecting a great stay but the room was so unbelievably disgusting. Black mold all over the place and the bathroom. General wear and tear all throughout the place. Just gives a bad vibe. Water was hot and bed was comfortable enough and I was exhausted and checked in at midnight so I just slept and got out as soon as possible. Place wreaked of cigarette smoke as well.
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
3.0分
其他
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The bed was comfortable and the bedding was clean. The AC worked.
Dislikes werewalls were dirty, furniture very old, shower head leaked shooting water onto ceiling tiles.
3.0分
其他
Significant maintenance issues, such as peeling flooring, missing grout and sink stains in bathroom; hole in carpet; damage to front door.
我预订了一间特大床房，要求禁烟。结果到店后发现房间里却可以吸烟。二楼有两张床，都是标准双人床。
不过，剥落的墙纸和剥落的爆米花天花板倒是挺搭的。如果这间房的情况能代表其他房间的水平，那它们真的需要翻新了。以后不会再住了。
总体来说体验非常好，只是我入住房间的门锁需要改进。
这家酒店提供吸烟房和无烟房两种选择。房间内不应该允许吸烟。这应该成为过去式了，现在大多数酒店都在取消吸烟房选项。
除此之外，员工很友善，入住也很顺利。一次不错的体验。
浴室里弥漫着尿骚味。很不幸我订了一间吸烟房，但浴室里最浓烈的气味却是尿骚味。
我一点也不喜欢，体验很差
臭虫
Absolutely horrible. Nowhere in their ******* booking process does it say anything about a "Smoking" nor "Non-Smoking" room. Yet when I showed up, the staff claimed that is what I booked. I didn't fight him on it, because I couldn't recall if I missed it in the description during booking. Skip forward: I went back and tried to book the same 2-bed, "Mountain View" room again, and there is nothing noting anything about it. There IS an option to manually type a request (which I never did). I'm convinced that the staff on property edited the booking to assign me a smoking room, because all of these rooms are "Smoking" and gross.
Regardless of the "Smoking" vs "Non-Smoking" (which is honestly a big deal, since we stunk like the room and so did the entire contents of our suitcases) - the place was absolutely gross. Our first room had black mold in the bathroom. I had to request a different room. The guy said nothing to me to dispute it. Didn't ask for photos, didn't want to go inspect it, didn't check the housekeeping logs - nothing. He knew. And he knew when he assigned me that room, that it was disgusting. The carpet was sticky. We didn't want to walk around without shoes. None of the outlets above the nightstand between the beds worked. Those are pretty important for phones and medical devices.
Our second room was the same, with less black mold.
There was no working ice machine on the property.
Both rooms had doors with locks that were not fully cooperating. Shady place.
The room was supposed to be non smoking, it stank like smoke. After a while we must have smelled like it because in the morning we didn’t smell it anymore.
Worst hotel I've stayed at in a while
The staff was very polite and check-in was a breeze so I was expecting a great stay but the room was so unbelievably disgusting. Black mold all over the place and the bathroom. General wear and tear all throughout the place. Just gives a bad vibe. Water was hot and bed was comfortable enough and I was exhausted and checked in at midnight so I just slept and got out as soon as possible. Place wreaked of cigarette smoke as well.
The bed was comfortable and the bedding was clean. The AC worked.
Dislikes werewalls were dirty, furniture very old, shower head leaked shooting water onto ceiling tiles.
Significant maintenance issues, such as peeling flooring, missing grout and sink stains in bathroom; hole in carpet; damage to front door.