酒店回复: Hey Margie,Thank you for sharing your experience, and I’m truly sorry for the challenges you faced upon arrival and throughout your stay. Waiting nearly two hours to access your room is absolutely not the welcome we want any guest to have, and I understand how frustrating and exhausting that must have been, especially late at night.The concerns you raised about the room’s condition, safety features, and noise disruptions are deeply concerning, and we’re reviewing them closely with our team. Your feedback helps us identify where urgent improvements are needed, and we’re grateful you took the time to share it, even after such a difficult stay.While I’m disappointed we didn’t provide the restful experience you deserved, I sincerely appreciate your honesty. We’re committed to doing better, and your insights are helping guide that effort.Warm regards,andCO Hospitality
1.0分
商务出差
原文
翻译提供方：Google
1- 床的状况很差，感觉就像睡在蹦床上。
2- 卧室里的空调不给力，非常热。我睡不着。
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酒店回复: Hey Sonia,Thank you for your feedback. We're very sorry to hear about the discomfort with the beds and the air conditioning issue. That’s certainly not the experience we want for our guests. We’re addressing both concerns with our maintenance team to ensure better comfort moving forward. We appreciate you bringing this to our attention.Best regards,andCO Hospitality
5.0分
情侣出游
The staff is wonderful. We stayed in a loft room that was clean and cozy. Great views. And an evening in the hot tub and pool was a treat.
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酒店回复: Hey Wendy,Thank you for sharing your experience with us! We're thrilled to hear you enjoyed the clean and cozy loft room, the beautiful views, and a relaxing evening in the hot tub and pool. It’s also wonderful to know our staff made such a positive impression.We truly appreciate you staying with us and hope to welcome you back again soon for another great visit.Warm regards,andCO Hospitality
2.0分
其他
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I wanted to like this place. It’s spacious and clean enough. The staff was friendly. The rate seemed reasonable. But, but, but, I have to wonder how safe it is. We had electrical and plumbing issues everyday we were there. We spent a significant amount of time tracking down staff to fix these electrical and plumbing issues. The baseboard heater in one of the bedrooms wasn’t working.and the room was very cold. We used the hotel wall-mounted blow dryer another day and it blew out enough to melt the cord. The sink in the kitchen clogged up and backed up into the bathroom sink. We were asked to move to another room on Thanksgiving and it took hours of us waiting around to move to the new room that was being cleaned. The manager asked if we’d like to be comped another visit. No, thank you. We asked to have one day of our four-day visit refunded instead based on the fact that we spent a part of each day working on getting things repaired. He told us he’d get back to us. He did not, but instead waited for us to ask at reception where we were told that the hotel would refund our resort fees instead, which was significantly less than our request. The resort fees still haven’t been removed a week later. We were always polite and they were willing to take all our money with limited responsibility. Nothing worked in the end. Stay somewhere else.
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酒店回复: Hey Nathan,Thank you for taking the time to share such a detailed account of your stay. While we’re glad to hear you found the space comfortable and our team friendly, we are truly sorry for the electrical, plumbing, and heating challenges you experienced, as well as the inconvenience of having to move rooms during your visit. This is far from the seamless and safe experience we want every guest to have, and we appreciate you bringing these concerns to our attention so we can address them with our maintenance and leadership teams.We also apologize for the frustration surrounding the follow-up on your refund request. As noted at checkout, your resort fees were refunded, but depending on your bank’s processing times, it may take several business days for the credit to appear on your account. We understand how concerning that delay can feel and appreciate your patience while it completes processing on both sides.Your feedback is incredibly valuable in helping us improve the consistency and reliability of our guest experience. Thank you again for sharing it, and we hope future enhancements will better reflect the high standards we strive to maintain.Warm regards,andCO Hospitality
3.0分
其他
Nice staff. The place was very outdated and needs upkeep. Resort fees should not apply anymore because there aren’t really resort amenities.
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酒店回复: Hey Anne,Thank you for sharing your feedback. We’re glad to hear that our staff made a positive impression, but we’re sorry that the condition of the property and the overall experience didn’t meet your expectations. We understand how disappointing it can feel when a space needs refreshing and doesn’t reflect the resort-style experience guests anticipate. Your comments regarding upkeep and the value of the resort fee have been shared with our team as we continue reviewing both amenities and the guest experience overall. We appreciate you taking the time to let us know.Warm regards,andCO Hospitality
5.0分
其他
The room was very nice. The pool was also nice and both hot tubs it was also in a great area to get to downtown and stores
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酒店回复: Hey Cody,Thank you for sharing your experience! We’re delighted to hear that you enjoyed your room, the pool and hot tubs, and the convenience of our location. It’s wonderful to know the property made it easy to explore and relax. We truly appreciate your feedback and hope to welcome you back again soon!Warm regards,andCO Hospitality
3.0分
家庭亲子
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The rug was stained and old . The beds were ok . But furniture in the room , worn and beat up. The shower Curtain was wrong size . Water from the shower was all over the bath room floor . Shower head was barely spraying water
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酒店回复: Hey Kathleen,Thank you for sharing your feedback. We’re very sorry to hear that the condition of the room and bathroom did not meet your expectations. The concerns you mentioned, including the worn furniture, stained rug, incorrect shower curtain fit, and low water pressure, are not the standard we want our guests to experience. Your comments have been shared with our housekeeping and maintenance teams for immediate review to ensure these items are repaired and replaced where needed.We appreciate you bringing this to our attention, and we hope you’ll consider giving us another opportunity to provide a more comfortable and well-maintained stay in the future.Warm regards,andCO Hospitality
5.0分
其他
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I loved the mountain view and the staff was very friendly. The hot tub was also very nice. For a property that is a little aged, the place is very clean and comfortable.
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酒店回复: Hey Jeremiah,Thank you for sharing your experience! We’re so glad to hear you enjoyed the beautiful mountain views and that our friendly team helped make your stay welcoming. It’s wonderful to know the hot tub and overall cleanliness added to your comfort as well. We appreciate your thoughtful note about the property’s age, and we’re happy it still felt relaxing and well cared for. We hope to have the pleasure of welcoming you back again soon!Warm regards,andCO Hospitality
我们很享受这次旅行。房间很干净。我们喜欢热水浴缸，而且我们非常感谢有班车送我们去滑雪缆车。班车司机人很好。
一家中规中矩的酒店。考虑到价格，我们下次还会考虑入住。我喜欢它有复式房间和厨房。住了两晚，没有客房服务，提供的咖啡也不够喝两天。床很舒服，枕头也不错。酒店确实有些老旧，而且位置比较偏，离市区很远。我们没有使用班车服务，因为看到其他负面评价。房间门关上时会砰地一声巨响，即使在我们的复式房间里也能听到走廊上的一切动静。整体来说，没什么特别糟糕的地方，但也谈不上有多出彩。
午夜过后都没有人来接你。大堂的门关着并锁着，我不得不在入口处拿起电话，电话不能用，所以无法获得帮助拿到房间钥匙，我用手机打电话，然后锁箱也不起作用，打不开，我不得不等很长时间才等到保安来帮忙打开箱子拿钥匙，然后他无法让电话工作，也无法打开箱子拿钥匙，他终于打开了，但花了将近 2 个小时才到达我们的房间。我们的房间闻起来很臭，去卧室的楼梯很窄，没有安全扶手，非常困难和危险！！打电话换房间，新房间的情况相同，甚至更糟的是冰箱整晚都发出很大的噪音。我只睡了 2 个小时。
1- 床的状况很差，感觉就像睡在蹦床上。
2- 卧室里的空调不给力，非常热。我睡不着。
The staff is wonderful. We stayed in a loft room that was clean and cozy. Great views. And an evening in the hot tub and pool was a treat.
I wanted to like this place. It’s spacious and clean enough. The staff was friendly. The rate seemed reasonable. But, but, but, I have to wonder how safe it is. We had electrical and plumbing issues everyday we were there. We spent a significant amount of time tracking down staff to fix these electrical and plumbing issues. The baseboard heater in one of the bedrooms wasn’t working.and the room was very cold. We used the hotel wall-mounted blow dryer another day and it blew out enough to melt the cord. The sink in the kitchen clogged up and backed up into the bathroom sink. We were asked to move to another room on Thanksgiving and it took hours of us waiting around to move to the new room that was being cleaned. The manager asked if we’d like to be comped another visit. No, thank you. We asked to have one day of our four-day visit refunded instead based on the fact that we spent a part of each day working on getting things repaired. He told us he’d get back to us. He did not, but instead waited for us to ask at reception where we were told that the hotel would refund our resort fees instead, which was significantly less than our request. The resort fees still haven’t been removed a week later. We were always polite and they were willing to take all our money with limited responsibility. Nothing worked in the end. Stay somewhere else.
Nice staff. The place was very outdated and needs upkeep. Resort fees should not apply anymore because there aren’t really resort amenities.
The room was very nice. The pool was also nice and both hot tubs it was also in a great area to get to downtown and stores
The rug was stained and old . The beds were ok . But furniture in the room , worn and beat up. The shower Curtain was wrong size . Water from the shower was all over the bath room floor . Shower head was barely spraying water
I loved the mountain view and the staff was very friendly. The hot tub was also very nice. For a property that is a little aged, the place is very clean and comfortable.