I found a bed bug on my pillow when I arrived. I told the front desk, said I wanted to cancel and get a refund, and found another place to stay. I was yelled at, made out to be liar, and refused my money back by the owner even after I provided proof (a picture and geotag). ******* finally gave me my money back, but the hotel owner and staff still haven’t taken responsibility for the incident. I’m truly appalled, not even by the bed bug, but by the way I was treated.
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酒店回复: Hello Whitnie,Thank you for sharing your experience with us. We take guest feedback seriously, and it's disheartening to hear about your discomfort and frustrations. While we strive to provide a welcoming environment, we understand that your situation did not meet your expectations. Your comments regarding the treatment you received will be noted, as we value all input in improving our guest relations. We hope you find accommodations that meet your needs in the future.
1.0分
其他
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Dirty Dirty and yes Dirty with the strong smell of cigarette smoke with holes in comforter and covers so glad I had my own bedding definitely a place to crash in desperate times
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酒店回复: Hello Johnathon,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments on cleanliness and comfort, as these aspects are important to us. Your experience will be shared with the appropriate team to ensure they are aware of your observations. We hope you found some positives during your time with us, and we wish you the best on your future travels.
1.0分
其他
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The manager of the Econo Lodge did not honor our reservation. We would like our money refunded. I believe he sold our room to someone else and passed it off as a plumbing problem. We were never contacted. Instead, we were forced to drive home with no sleep.
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酒店回复: Hello John,Thank you for sharing your experience. I understand how frustrating it can be when reservations do not go as planned, especially after a long journey. While I cannot address your concerns regarding the reservation directly, your feedback is valuable to us and will be noted for future improvements. We appreciate your input, and we encourage you to reach out to management to discuss your concerns further. Your satisfaction is important to us, and we hope you consider staying with us again in the future.
1.0分
其他
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Horrible!! When we checked in our room did not have water. Told the guy at the front desk and he got it back on. The shower leaked the whole time after he turned it on. The cable in the rooms did not work. Told the guy at the front desk and he claimed the cable was out. The sheets had stains on them, the bathroom had mold, old toothpaste on the sink, hair on the wall, food on the chair. The air conditioner was very very loud. People was going in and out of rooms all night/morning long. People outside in the parking lot talking loud. They finally went in the room about 4:30am and could still hear them thru the walls.
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酒店回复: Hello Kenneth,Thank you for sharing your feedback about your stay. We take all guest comments seriously and appreciate your insights regarding the room conditions and the noise issues you experienced. Your observations will be shared with the relevant departments to enhance our services for future guests. We value your input and hope you consider giving us another chance to provide a better experience in the future. Thank you again for your review.
1.0分
情侣出游
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Horrible smell, dirty, black mold, busted tv, stains on the bedding, bugs in the room. This place was horrible I have never had such a bad experience before. Stay away.
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酒店回复: Hello Jessica,Thank you for sharing your concerns about your recent stay. We take guest feedback seriously and appreciate you bringing these issues to our attention. Your comments will be forwarded to the appropriate team to evaluate and address these concerns. We strive to provide a positive experience for all our guests, and we hope you would consider giving us another chance in the future to provide a better visit.
2.0分
其他
With some attention to cleanliness, repairs and upkeep this could be a reasonable stay
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酒店回复: Hello Charles,Thank you for sharing your feedback regarding your stay. We appreciate your insights on the cleanliness and maintenance of our facilities. Your comments are valuable as they help us identify areas for improvement and enhance the experience for future guests. We will certainly take your suggestions into consideration as we strive for excellence in our services. We hope you will consider staying with us again in the future.
1.0分
其他
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Staff was efficient and friendly.
The room was disgusting. As an example, in our non-smoking room, the bedspread had six cigarette holes in it.
The AC had a bad smell, and the bathroom was so gross - run down, rusty, moldy shower curtain, punch holes in the door, etc.
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酒店回复: Hello Joan,Thank you for taking the time to share your feedback. We're glad to hear that you found our staff to be efficient and friendly. However, we regret that your accommodations did not meet your expectations. Your comments regarding the condition of the room will be communicated to our management team for their review. We appreciate your input as it helps us improve for future guests and hope your next travel experience exceeds your expectations.
1.0分
其他
Refused to give my deposit back because they did not remember taking it. AFTER I HAD THE RECEIPT!!!!
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酒店回复: Hello Deborah,Thank you for sharing your experience. We understand that this situation can be frustrating, especially when there is confusion regarding deposits. We encourage you to reach out to management directly to discuss your concerns and provide any necessary documentation like your receipt. Your feedback is valuable in helping us improve our services moving forward.
价格合理
非常高兴 ******* 为我们找到了这笔交易
一定会找 ******* 帮忙
酒店预订等
大楼后面有**者。很吵。真的很简陋，需要翻新。员工很好，床单看起来很干净
I found a bed bug on my pillow when I arrived. I told the front desk, said I wanted to cancel and get a refund, and found another place to stay. I was yelled at, made out to be liar, and refused my money back by the owner even after I provided proof (a picture and geotag). ******* finally gave me my money back, but the hotel owner and staff still haven’t taken responsibility for the incident. I’m truly appalled, not even by the bed bug, but by the way I was treated.
Dirty Dirty and yes Dirty with the strong smell of cigarette smoke with holes in comforter and covers so glad I had my own bedding definitely a place to crash in desperate times
The manager of the Econo Lodge did not honor our reservation. We would like our money refunded. I believe he sold our room to someone else and passed it off as a plumbing problem. We were never contacted. Instead, we were forced to drive home with no sleep.
Horrible!! When we checked in our room did not have water. Told the guy at the front desk and he got it back on. The shower leaked the whole time after he turned it on. The cable in the rooms did not work. Told the guy at the front desk and he claimed the cable was out. The sheets had stains on them, the bathroom had mold, old toothpaste on the sink, hair on the wall, food on the chair. The air conditioner was very very loud. People was going in and out of rooms all night/morning long. People outside in the parking lot talking loud. They finally went in the room about 4:30am and could still hear them thru the walls.
Horrible smell, dirty, black mold, busted tv, stains on the bedding, bugs in the room. This place was horrible I have never had such a bad experience before. Stay away.
With some attention to cleanliness, repairs and upkeep this could be a reasonable stay
Staff was efficient and friendly.
The room was disgusting. As an example, in our non-smoking room, the bedspread had six cigarette holes in it.
The AC had a bad smell, and the bathroom was so gross - run down, rusty, moldy shower curtain, punch holes in the door, etc.
Refused to give my deposit back because they did not remember taking it. AFTER I HAD THE RECEIPT!!!!